Heartwood Furnished Homes

“조용한 장소에 있는 숙소여서 잘 쉬다 갑니다~ 그런데 욕실에 세면대 물이 잘 안내려가고, 욕실 창문에 곰팡이가 있고 복도의 나무 바닥이 오래되어서 걸을때마다 소리가 많이 났어요 그외 친절한 서비스에 감사합니다”

“Overall it was a great stay with a convenient and safe location. We truly enjoyed the hot tub as well. With the hot tub being a center point of the stay, the backyard outside area could have been better managed by spraying down the outdoor furniture and cleaning the hammock for use. The only bathroom being downstairs was slightly inconvenient when having to go in the middle of the night with the bedroom upstairs. The process to check in early was a bit frustrating and ended up not working out. However, overall it was a nice stay and very convenient for the event we attended at The Senate venue.”

“I booked with Wendy for a 3-night stay for my family of 4. We have small kids and needed 2 beds. The first night we noticed there were only 3 sets of towels, even though we booked for 4 people, and that the extra sheets/pillow in the front closet were dirty so we couldn’t use them. This was inconvenient, it was late so we had to make do with what we had, but not a deal breaker. The following day I notified Wendy about the dirty sheets and asked for more towels, and she requested pictures. I sent the pictures and she asks me “why I need more sheets”. At this point, no further explanation is required, only swift action to remedy the situation. Following our unnecessary back and forth she informs me that there is no one to drop off the sheets. Incredibly frustrating! Needless to say, this experience left us incredibly dissatisfied, we will not be staying at any of Wendy’s properties again.”

“Cleaning team need to improve ( I need to wait to clean crew fishing before I check in , just to you have knowledge ) so they not cleaning at all hope hoste could get cleaning money back , pool water was not clean Pest all over House is beautiful nice location but need maintenance”

“-10 stars. Do not stay here. Place is filthy, smells like urine and cigarettes, has mold, has roaches and ants and bed bugs. Host doesn’t care about the families staying here. Refused to refund the stay even knowing that a COCKROACH ran across my toddlers breakfast plate. Disappointing and poor accountability. On top of that, air b&b support was unhelpful in rectifying the issue.”

“The property did not match the profile at all. The outdoor amenities were the main reason I booked this particular property. According to the listing, the dock was beautiful with nice chairs, there was a playground area for children, it came with a charcoal grill, picnic table and outdoor seating. Everything needed to make a stay at the lake wonderful and relaxing. What we got was a severely warped deck that was separating from the pier; mildewed outdoor furniture; and a rusted beyond usable charcoal grill. The playground ship and picnic table had been patched up with new boards to make them usable. As soon as I saw the dock, I contacted the owner (also sent photos) about the condition. She said she was not aware that anything was wrong with the dock and “assured” me it was safe for use.”

“The house layout and parking worked well for our family of 6 adults and 2 children, but unfortunately we were very disappointed in the cleanliness and pests. Cleanliness: We arrived to very dirty floors and sticky residue on the floor and tables. The host sent a cleaner the next morning, but having her clean during our stay was awkward and inconvenient. Ant Infestation: There was a major ant issue inside the kitchen cabinets and bathroom. We found pre-existing ant bait traps throughout the house, so it was a known problem.”

“This property fell well short of expectations, especially considering the price of $1.5k for our stay. While the listing appeared promising, our experience was disappointing from arrival through departure. We experienced stained furniture, dirty coffee cups, wilted plants shedding onto counters, missing ceiling fan remotes, trash & broken glass in the yard, and a green, completely unusable pool. The home was also understocked for 6 guests, with only 2 rolls of toilet paper. Communication started strong with excessive automated messages prior to check in, but became slow and ineffective when problems arose. Our concerns about the fans and pool were met with little urgency, compassion, or resolution. The pool remained unusable until checkout, calls to the property management company went unanswered, and multiple unexpected visits to the property were unsettling. We were left completely speechless when the host ultimately requested a 5-star review and a discounted extra day. Unimpressed.”

“Great home, super cute BUT upon arrival 8 windows were unlocked and some cracked open when I arrived. It made me feel VERY uneasy as I had arrived alone and had to secure the house by myself. Again I found 8 windows unlocked. Also important to note that this company that runs the Airbnb charges for early check in and out. I have never been asked to pay $50 to check in an hour early before… very disappointing as I was already paying to stay there.”

“We were in town with my husband’s brother, sister and families for my father-in-law’s Celebration of Life. We thought we had found a great place near Lake Murray for the nine of us. Almost immediately once my niece was showering, the downstairs shower started backing up. We noticed water and sewage coming up from the downstairs shower and toilet. There was water pouring out onto the floor. We tried to get in touch with the host and AirBnb. We had no way to turn the water off so we told both it was an emergency. Neither seemed to care at all. They just said we will send someone in the morning. It was pretty disgusting with floating feces in the shower and floor. They came the next day a “fixed” the issue. The cleaner had to use a hazmat suit to clean. The host and Airbnb support did very little to help with compensation and relocation until we posted pictures on social media when the sewage began backing up again. We received a phone call from the support team within minutes to help”