Heartwood Furnished Homes in Cayce, South Carolina

“This property fell well short of expectations, especially considering the price of $1.5k for our stay. While the listing appeared promising, our experience was disappointing from arrival through departure. We experienced stained furniture, dirty coffee cups, wilted plants shedding onto counters, missing ceiling fan remotes, trash & broken glass in the yard, and a green, completely unusable pool. The home was also understocked for 6 guests, with only 2 rolls of toilet paper. Communication started strong with excessive automated messages prior to check in, but became slow and ineffective when problems arose. Our concerns about the fans and pool were met with little urgency, compassion, or resolution. The pool remained unusable until checkout, calls to the property management company went unanswered, and multiple unexpected visits to the property were unsettling. We were left completely speechless when the host ultimately requested a 5-star review and a discounted extra day. Unimpressed.”

“Great experience at two locations !”

“Awesome”

“Great home, super cute BUT upon arrival 8 windows were unlocked and some cracked open when I arrived. It made me feel VERY uneasy as I had arrived alone and had to secure the house by myself. Again I found 8 windows unlocked. Also important to note that this company that runs the Airbnb charges for early check in and out. I have never been asked to pay $50 to check in an hour early before… very disappointing as I was already paying to stay there.”

“My kids loved the pool and yard. The house was cute and clean. Great kitchen to cook in and the bedrooms were good size.”