Heartwood Furnished Homes in Chapin, South Carolina

“Probably one of the best Airbnb‘s we’ve ever stayed in we loved it. We loved being on the water. Everything was great. Mattresses were comfortable shower. Pressure was good beautiful views of the water and a fantastic dock. We will definitely rent again.”

“The property did not match the profile at all. The outdoor amenities were the main reason I booked this particular property. According to the listing, the dock was beautiful with nice chairs, there was a playground area for children, it came with a charcoal grill, picnic table and outdoor seating. Everything needed to make a stay at the lake wonderful and relaxing. What we got was a severely warped deck that was separating from the pier; mildewed outdoor furniture; and a rusted beyond usable charcoal grill. The playground ship and picnic table had been patched up with new boards to make them usable. As soon as I saw the dock, I contacted the owner (also sent photos) about the condition. She said she was not aware that anything was wrong with the dock and “assured” me it was safe for use.”

“The house was absolutely perfect for my family. It looked just like the pictures. We had an amazing time at the house for our year lake vacation. The beds and couches were super comfy. My boys loved the game room and tv on screened porch. The only slight neg was the steep hill coming back up to the house from the dock. The dock was in great condition. We fished off the dock/ on kayaks/ boat and caught some small fish. Great location beautiful scenery and lots of wildlife. Deer birds turtles and fish jumping in lake. We will be back next summer.”

“Great stay. Plenty of space and things to do. Took the kayak out a few times, enjoyed sitting in the sun room/porch, and spending time on the dock.”

“We were in town with my husband’s brother, sister and families for my father-in-law’s Celebration of Life. We thought we had found a great place near Lake Murray for the nine of us. Almost immediately once my niece was showering, the downstairs shower started backing up. We noticed water and sewage coming up from the downstairs shower and toilet. There was water pouring out onto the floor. We tried to get in touch with the host and AirBnb. We had no way to turn the water off so we told both it was an emergency. Neither seemed to care at all. They just said we will send someone in the morning. It was pretty disgusting with floating feces in the shower and floor. They came the next day a “fixed” the issue. The cleaner had to use a hazmat suit to clean. The host and Airbnb support did very little to help with compensation and relocation until we posted pictures on social media when the sewage began backing up again. We received a phone call from the support team within minutes to help”