Global Luxury Suites

“Unfortunately, we did not have a good stay. The biggest issue was that the photos did not match the unit at all. When asked, they informed us we were “in the same unit type,” but it was clear that it was not what I selected. The apartment was very dirty with bad water damage in the kitchen, paint chipping from the door frames, towel racks missing from the wall, and hair on the shelves of the bathroom. There were only two towels and one of them was wet when I picked it up. One of the key fobs didn’t work, so we always had to let each other into the building if someone went out. The unit is run by a company, and it was always a different person attempting to help us in the chat, mostly to no success. The building itself was fine. The parking garage was easy to get into and the building amenities were nice. Sadly, I would still not recommend this property. If you end up in Unit 1035, you’re in for a bad stay.”

“This place was dirty and had roaches left without staying I have pictures also”

“First check in day is Sunday, they did not provide the key to the front desk that allow me to enter. Had to live in the hotel right next door for 2 nights. Recommend they should have a spare key and give it to the front desk so when renters lock themselves out, they can give it to the renters”

“The stay had several issues impacting the overall experience. Shortly after checking in I was locked out of the apartment due to an entry/battery malfunction & wasn’t able to regain access for 1.5 to 2 hrs while all of my belongings remained in side. Maintenance eventually replaced the battery & used additional keys to regain access. The apartment itself showed noticeable wear & maintenance concerns, including loose bathroom fixtures, cleanliness, so many visible wall scuffs/damage, & in an overall condition that didn’t fully match expectations from the listing presented. Noise & smell transfer between units was also significant throughout the stay. I could clearly hear neighboring guest. The only credit I’ll give the host was that the customer service agents were polite in communication & acknowledged my concerns raised. However, the inspection/review process during the stay was poorly communicated & they never followed through. They stopped responding.Airbnb wasn’t helpful -10 ⭐️”

“This was a BAD experience for us. We are Airbnb Hosts and we understand issues but the problems we had weren’t even addressed. First, they spoke about parking being an option and didn’t tell her until we arrived that the parking had to be approved 24 hours before and cost $20 a night. Tried to speak with them about it and they told us to park on the street. This would be fine, just say that initially. Shortly thereafter, the bed broke. It was not properly assembled, fairly cheap and broke on the first night. We contacted them and they told us they would send an “inspector” who never showed. They just stopped responding. We ended up leaving a day early and we still have yet to hear from them. I would avoid this property.”

“Unit itself is clean & nice views but the property feels very run down, with noticeable wall scuffs, stained/discolored areas, and carpets that looked worn and poorly maintained throughout the building. Parking and valet were also frustrating- we waited about 30 minutes just to get assistance. The beds were uncomfortable/noisy and the light-filtering shades let in so much sunlight that we were woken up at sunrise every morning. It's a shame because the actual unit had potential, but the condition and management of the building really took away from the stay. The toilet paper, paper towels and linen were very thin and cheap. One of the black chairs at the small square table was completely peeling all over the place and needs to be replaced. Lastly, the listing photos never showed the 2 twin beds in 1 room like there was in this property. There is no basic cable and even when we call them they never responded to us to try to help. It did its job for 3 nights but I wouldn’t be back.”

“Utensils were very limited.Only one trash bag was available.Internet was very slow.There is an area when entering the bedroom from living room where the carpet comes in,there are nails popping up which pricks you when you walk bare feet”

“Room is not the exact same as pictured have in mind this might be an example of the room, but not the exact same, just the beds and bed area was. Beds are massive, double king indeed But everything else is different: different desk and chair, completely different sofa, NO dining table at all like shown in the pictures, no actual balcony or access to it, not even the coffee maker is the same, is the old one, filter needed, and there wasn't even coffee there, or sugar, or coffee filters. There was no enough utensils or the knife set shown in the picture, and there wasn't even more trash bags to replace the one and only the trash can had. This is definitely a place to just sleep in and not do anything else, more like for people that come to visit others or do touristic things. there was no remote for the TV and it was delivered the very next day, Host is unresponsive, replies late and doesn't even read the messages what makes u repeat yourself again, wouldn't rent again.”

“Definitely overpriced for the service, but has more potential as a place. The unit was just very unkept and wasn’t suitable for the experience you pay for. It almost seems like they give a fair hotel-like experience with motel-like service.”

“It gives me no pleasure to write this review. My experience with Global Luxury Suites was terrible. There were 4 of us in for a family wedding. We arrived and the smoke detector was on low battery, beeping shrilly, and wired in- so not clear how to stop it. I called customer service and was told action would be taken. We worked on the problem from 9:30 pm to 2:30 pm when I finally got the detector to stop beeping (with a kitchen implement). Customer service did not respond until 3:47 am with a text- "just checking to see if the situation has been resolved " Needless to say, we all had a very bad night. When I later asked for a refund , I was continually put off and told my request was being looked at. I believe that is untrue. This company does not care about its customers and does not stand behind its properties. On my last call to them, I was greeted with both profanity and laughter. I strongly you urge to book elsewhere.”