Global Luxury Suites

“Great location. We did feel safe here. The fitness center is wonderful. The listing does say that the photos are "representative " or something to that effect. The apartment we got did not look like the photos. So much so that as soon as we walked in my 9 year old exclaimed "we got scammed".”

“Absolutely terrible hosts- ***made multiple unauthorized charges to my credit card during my stay and then were unresponsive for over a week when I reached out about it*** Communication was rude and a different person would respond each time, almost always having never read any of the messages. I paid for parking at the property and the host charged my credit card multiple times for other items when I did not authorize it or purchase anything. I reached out and they said they would refund it but never did, resulting in me canceling my card so they would not charge it again. Apartment was mediocre and not worth the price. Bed was not fully constructed when I arrived. The host sent repairmen into the unit multiple times without my permission to enter and with no warning. I messaged to offer to be there to let them in and the host refused to even tell me what time or day they would be there. Worst experience I have ever had on AirBnb.”

“I picked this place specifically for the kitchen island and the glass shower that are in the photos. Upon arriving they tell you there’s no parking and parking in the garage is 40$ a day. I went to the garage and the garage said full. I had to call someone to come get my car. When I arrived in the room it was a completely different room. No stand up shower, no island & extremely small. Everything was packed together, it wasn’t even a 1 bedroom it was a studio. I reported it to the person they have on site and was told to talk to them at 9am despite my checkout time being at 11am & by that time my stay would be over”

“Very strange check-in and hosting experience. Unlock instructions did not match the door hardware at all. BYO hand soap, cooking oil, replacement TP, etc. — they do not provide. Salt and pepper shakers had no salt or pepper. Photos were very inaccurate — my small and windowless bedroom had a gigantic bed with little room to move around it. Balcony was spacious with a nice view although strangely it had no outdoor furniture, no place to sit. Can’t say there’s much I loved about the place.”

“Gorgeous view BUT apartment is stark, lacks amenities you might consider standard for an AirB&B listing. Do not be fooled by "easy parking" - in-building parking is impossible to find and wildly expensive. "Across the street" parking may cost less, but it's over a block away. Our trouble began with a tripped breaker to the refrigerator. Perhaps unrelated, the entire top 10 floors (including ours) then experienced a catastrophic power failure. Zero communication from Global Luxury Suites. Given the glaring safety ramifications, we had to check out late at night for a long drive home. Numerous attempts to secure an accommodation for our interrupted stay have resulted in nothing - promised resolution has never happened, and we simply cannot get through to someone who can help. Given the astronomical price, we are hugely disappointed and will avoid Global Luxury Suites like the plague. With such poor customer attention, they have no business listing this as an AirB&B.”

“It’s extremely loud right next to a busy road, worn out, with zero pots or pans. We were reading reviews about noise and being on 1st floor, so I reached out about that concern before booking. My booking was contingent on it not being on a loud road as we have a 6 month old who will wake up. The host assured me “this unit is a courtyard view. So I booked based on this info. Walked in, immediately heard loud traffic, reviewed apartment and checked out. Was still charged $1280 out of my $10,000 monthly stay despite not staying a single day. Anton Menlo is a very nice complex with good amenities but this unit itself is less than ideal with a young child. If you have an issue on a Friday or weekend - good luck! You’ll get transferred all over the world.”

“This was my first bad experience on Airbnb. Front door lock didn’t work so there was no way to secure. I saw bad ratings before we checked in that it was dirty so I sent a message before check in to confirm the unit would be cleaned and they said it would. It was extremely dirty. Sheets were dirty and bed unmade. Dirty towels on the floor and no clean ones in unit. Dirty dishes in the dish washer and blankets on the floor. Unit was so dirty it was something I have never experienced before. I don’t understand how they are allowed to represent on Airbnb. It was so bad that we left and got a hotel because the host was no help until the following morning.”

“The home itself is beautiful, clean, and well maintained. We’ve stayed in this building twice, and unfortunately both stays came with communication issues. Parking was also a hassle and resulted in paying for it for the duration of our stays, and I wish the process had been explained more clearly when booking. The front desk was very helpful, and Airbnb Support ultimately had to fill in the gaps when communication was lacking. During our most recent stay, we had to cancel due to an unexpected family circumstance. When trying to return the keys and follow the proper steps, the host was unresponsive while also repeatedly implying we might access the property after cancellation, which was frustrating and unnecessary. The property itself is lovely, but based on both experiences, I would be hesitant to stay again. Be prepared for possible communication issues, limited flexibility, and parking complications.”

“No this is the worst stay at a corporate apartment I’ve ever had. No WiFi, broken things in the room. Pealing paint, dirty bathroom”

“It’s a newly constructed place with terrible management. AC/Hot Water/Toilet were all broken at various parts of my stay and had to move a grand total of 3 times and terrible communication with the management. I kept getting told to call a number but horrible customer service would pick up. I received no discount or coupon for all my troubles. They also said there was a gym on the listing, but nope - still in construction. Ended up paying $150 in gym fees elsewhere….”