Global Luxury Suites in Mountain View, California

“This place was great. Super clean, spacious, just like the pictures. Beds/bedding were comfortable. It was very simply stocked with the basics, hotel-style. I found the complex a little hard to navigate, but we figured it out.”

“Great location and nice place”

“waiting to get in after a long day of travel in the middle of the night while no response on airbnb- hour later call 3rd party customer service number was frustrating. the parking is a nightmare. accommodations match description but horrible communication from host. have to download a completely separate app- airbnb should not allow this”

“The apartment has some pros like convenient parking and easy app-based check-in. However, it is far from luxury; it looks a bit dated and the floors needed a wash. Our main issue was how uncomfortable we felt. On our first morning, we received a cold email accusing us of noise and "heavy footsteps," even though we had arrived late and just went to sleep. This formal accusation without verifying facts made us so anxious that we became hyper-aware of every sound, noticing other residents' footsteps through the poor insulation. It made us feel completely unwelcome and stressed for the rest of our stay. We just wanted to leave and would not return.”

“clean and nice but check-in was the absolute worst experience of my life. no instructions, no communication, took at least an hour to get into my unit. didn't even know the unit number until I asked... pretty horrible experience in that regard.”