Carolina Cabin Rentals

“We rented this property to host a small, intimate dinner for my daughter's 16th birthday. Understanding that events/parties are typically not allowed, I contacted Carolina Rentals in advance to explain the situation, and it was approved. We checked in around 4:15 PM. Upon arrival, the unit was not properly cleaned. There were no sheets on the beds, and there were large amounts of hair throughout the property - on the floors, couches, and pillows. While I understand the unit is pet-friendly, the level of hair present was excessive and unsanitary. I contacted management with photos and make them aware once l checked out and instead of an apology l was told I should have called to have housekeeping sent. This was not feasible, as I was in the middle of preparing for dinner and cake. The property itself has potential and is nicely laid out, but both the interior and exterior, the hot tub area, were not clean to an acceptable standard. Hope the next guest has a better luck.”

“1) The digital lock would not accept the code provided. It didn't work throughout our stay. 2) Secondly, I went to the patio and found a completely rusted out grill. Unserviceable. 1/2 inch of rust chips mixed with grease inside the grill. 25% of burners worked. 3) SPA: Water was so cloudy you couldn't see the bottom of the SPA. Serviced. 4) Email to CC did not work. Telephoned agent and was told to send email. Third call finally produced a person that helped ASAP. Hooked me up with a maintenance person (Kevin Martin) who saved the whole trip. New BBQ grill next morning, serviced the SPA, fixed the lock. Worked for a day. 5) Table on the lanai had a dirt/food crust on it. Was told cleaners don't go out to the lanai. 6) Pots and pans marginal. Floor plan of the house was perfect for 7 people.....4 adults/3 children 11 to 17. It would have been perfect if Carolina Cabins would inspect before a client came rather than react to complaints from the new renter.”

“The cabin was beautiful as well as the view. However, it was unclean when we arrived. There were stains and visible dirt on the floors and carpet. There was trash from previous guests in the cabinets and stuffed under the furniture including food wrappers, used tissues, and beer cans. There was hair and visible dirt on the bath towels that were provided. We were also provided with only one trash bag for 9 people to share over four days, and the outdoor trash cans were already full. This was a very nice house, but it isn’t being fully cleaned.”

“The cabin was quite smaller than it appeared in the pictures. It was also very dark. Located on the shady side of the mountain and surrounded by trees. There was very little sun exposure. The deck was dark and is leaning as if it’s unstable. The back deck was very private, but but again so surrounded by trees and shrubbery, and a neighboring house that it was shady at the time of day when we would enjoy sitting out after a long day hiking. We were led to believe from conversations with the host that there was a wood-burning fire pit outback, there is not. There is only a gas lit fire pit. Thankful we didn’t pay the host for firewood! We were also told by the host that there was only a Mr. coffee type coffee maker, there is not. There’s both a coffee and a Keurig, which would’ve been helpful to know ahead of time. The location is perfect and that you were on the parkway in a matter of minutes and also so close to town.”

“Lovely stay, though the hot tub was not prepared for our arrival and never would heat up fully. Light on in-house amenities but a large and nicely appointed home. Not an easy drive up the mountain, but beautiful and peaceful!”

“Excellent views. The place is very beautiful with wonderful and adequate furnishings. It is in need of some tender loving care.. The dryer filter appears not cleaned for a very long time. Dirty in places like the utensil draw. It appears as though it was not cleaned for a while. The area was peaceful. First time in the mountains, after cleaning, we had a wonderful time.”

“As a previous Airbnb host I have high expectations for stays in this price point that use a professional management company - but I was pretty disappointed. Pros: - location is great, perfectly situated between Boone and Blowing Rock - inside was very clean and nice - perfect room situation for our family, fun bunk bed Cons: - management company was very unresponsive and unhelpful - no way to cover the large windows in 2 bathrooms (one directly in front of a toilet and the other in a shower). I went outside to see if it was a one-way window and I could see my husband standing in the shower waving to me from the chest up. While the road is rural, I saw multiple cars and a kid on a scooter drive by these windows during our stay - screened-in porch had to be cleaned by us before we could use it. It was covered in dust, pollen, and old leaves. Request for a broom was unanswered - no flexibility on early check-in unless you pay a $75 fee. I felt like we were being nickel and dimed”

“The entrance of Blue Ridge Mountain Club itself is very convenient. Its about 15 minutes from everything. However we did not know that we had to add an aditional 20 minutes to get to the home from the gate. Huge inconvenience. I forgot to check if this home allowed pets. It did. I called ahead to let them know to make sure their cleaners clean real good on the pet hair for I have bad allergies. She sounded like she did not want to call the cleaners to let them know. She said she will try to see if she can find them and pass that message on to them, BUT she probably can't. Never heard that before. The club was also more informative and helpful on the key pass then she was. The club cared more about their visitors then Carolina Cabin Rentals. The place had visible pet hair and crumbs and trash in places that could have been easily swept or vacuum. Horrible/ LAZY cleaners. Also the hot tub was green and filthy. Dirty enough, it had to be emptied, clean, and refilled. It took all day.”

“This home needs a really good spring cleaning and overall maintenance. A home in the woods will attract ants the spring but patch repairs and they don’t get in as much. You can tell this home is not visited by the owners. Cabinets are completely bare and you have to buy everything from coffee to shampoo to conditioner to Saran Wrap etc. The fridge filters need changing and condenser fan replaced. You can hear fridge from outside. Ran out of gas in the outdoor fireplace. NO AC. Paint peeling from ceilings, and deck ramp in desperate need of repair.”

“Our trip was cancelled 10 minutes before check-in at a winter/snow destination. This host tried to have us cancel our stay (later we realized that would reflect badly on our profile). They then requested we use their personal website to try to find another 2 homes that would accommodate us and we would have to pay the difference (despite us finding this rental half a year in advance). They gave us a ticket number and then refused to answer our call/messages. The interesting thing is I got a call the day prior asking if we were coming or if we wanted to cancel. (I have never had this happen prior with Airbnb, so I do think they knew well in advance that they were going to cancel). Very unprofessional. Thank goodness Airbnb support helped us find a place for the night.”