Atlantic Realty Outer Banks

“We appreciated having a place to stay, but unfortunately there were quite a few things that could have been better. The home was very rustic, but it was not as clean as we expected. There was hair in the master shower, visible dust and dirt under the couch, a dirty stove, rusty silverware, and a strange smell throughout the home. The kitchen was well stocked, which was nice, but there was barely any room for our groceries. For a week-long stay, we were also only given one trash bag. The grill was a major safety concern. It was not cleaned from previous guests, and when we preheated it, the grease caught fire. Thankfully we put it out quickly, but having a grease-filled grill chained to the house was concerning. There were also screws and nails in the driveway, rusty beach chairs, and broken umbrellas. The AC worked well and the home was somewhat comfortable, but overall there were too many issues. The listing photos also appeared much brighter and polished than the home actually was.”

“Not the best stay - did not tell us we could not have electric bikes, didn't provide pool code timely etc”

“Horrible experience. I booked this place for my friends and family to stay at so they could surprise my now fiancé who I proposed to on this trip. This place had the opportunity to be perfectly fine; however, turned out to be the worst part of our trip. We found bugs and roaches everywhere in the place, my friends are calling it the Roach Motel. They were in beds, personal items, and bags. The host was given the opportunity to rectify it multiple times. First while we were still there and they “sent an exterminator” which never happened. Second by offering a majority or full refund. They just ignored us for a couple days until they finally came back with a refund offer of 10% ($150) back on a $1,500 stay where people had to seek other accommodations. They are untrustworthy and inconsiderate. Apparently, they wouldn’t mind bugs being in their beds if it were them having that experience.”

“Cons: Needs a fresh coat of paint and lots of touch ups. I don't understand having 4 bikes parked in the driveway but not allowing guests to use them. The Xplorie credit was worthless. Kitchen is truly barren -- even salt and pepper had only like 2-3 shakes before they were empty. Pros: comfortable, nice enough house. quiet community. nearby playground was good for the kids”

“This shouldn’t even be on Airbnb there is so much mold in the unit. Needs help ASAP.”

“The unit itself is great, easy walk to beach and many restaurants. Plenty of space for 5 adults and two kids. Unit had plenty of beach gear, books, and games. Our only issue was check in. It was clear that we were supposed to have received some sort of welcome email ahead of time but never did. Once check in was sorted, we had no further issues and loved the unit and our stay.”

“The house itself was beautiful! If you want to be off the beaten path (roughly 20-30 min from main areas in Hilton Head) it is perfect. Very quiet. Once the concrete is complete, it will be much better. It was a mess around the house and garage. I used the blower and cleaned all the sand and dirt myself out of the garage area. The management company doesn't spray for bugs so there were mosquitos everywhere. The flies from the garbage outside were bad too. Ants by the pool area. Most the complaints are on the outside. The inside was beautiful and cozy. And clean! The management company is not the best, but they did address our clogged sink. They only respond during business hours so if you check in after 5pm, don't expect a response until the next day if there are issues. The biggest thing I can suggest is they have the cleaners address outside especially while waiting on concrete to be completed. I heard from the neighbors the owner is great! So no reflection on him.”

“Very nice location Just a little problem with tv in room No salt/ pepper No cleaning solution Needs some maintenance”

“The property itself was great. The location was great, about a 5 minute bike ride to the beach and a 8-10 minute jog to the beach. Our issue was with the communication of the property management company. It was done via text, the airbnb app and a separate link. It should all be done in the airbnb app. Simple things could turn this place into a much better rental. Needs to be more clear that to rent the bikes you need to reach out to a separate company and the bikes at the property are not for your use. There needs to be more listed in the guest book like how to walk or bike to the beach and what beach we should use. You can tell this is managed by a company rather than the owners themselves. The unit itself was gorgeous and very clean. But the communication with the management team really was not adequate. Even when calling the activities company they said this happens all the time regarding bike rentals and other items.”

“It was advertised as 5 bedrooms but there are actually just 4 bedrooms. The open space in the upper level has bunk beds with trundle and that was considered a bedroom. Both trundles are broken though. The gas BBQ was very dirty. It is difficult to close the pocket door of the half bath and would not lock. Some cups, glasses, and pitchers were broken and shouldn’t be there anymore. Good thing no one got cut by the broken glass/ceramics. The garbage bin was almost full when we checked in. The pool’s filter is not running. All cookware have teflon. The stove takes forever to warm up and the microwave has low wattage that it takes forever to warm something up. Despite these issues, we still had fun. Wish the property was better maintained though and was better equipped.”