360 Blue

“The Mr. Sanders Rosemary Beach property is beautiful, exactly as pictured, and comfortably accommodated our party of 10. Unfortunately, our experience with 360 Blue was incredibly disappointing. We booked in January for October and received no communication about Hurricane Isaias until just five hours before check-in, when 360 Blue canceled our stay due to a mandatory evacuation. Our entire party was already traveling, airports were closing, and we had nowhere else to go. Despite receiving check-in instructions and access codes, we received conflicting messages about whether we could stay. After being told to check in by Airbnb and purchasing groceries, 360 Blue told us to leave. Their representative was unfriendly, showed little empathy, and suggested we go to a shelter. We were eventually allowed to stay at our own risk after hours of back and forth. We understand the circumstances were unusual, but 360 Blue’s lack of communication, compassion, and support was unacceptable.”

“Hurricane Isaias was en route the day after check in. Our flights left to Florida in the morning, and I tried contacting numerous times for help and direction about the hurricane. W/O response I had to work with AIRBNB. We were forced to come, and then evacuate a day in, and then told we would not be refunded but only issued a credit that had to be used at that location w/in 12 mo. AIRBNB forced a full refund. Again no help or responses from the host during a state of emergency on national news. Also no power in rooms and dirty outside - I reached out for help, no maintenance sent so we had no power at all in the main suite. Terrible assistance during a stressful time for 10 people, paying a lot of money to stay and travel. S/O to Airbnb for actually being helpful and refunding us for the HURRICANE, and inconveniences we’ve experienced in evacuating.”

“Communication before booking was prompt and the booking process was easy. However, I was told there was no ongoing construction but CONSTRUCTION WAS ACTIVE THROUGHOUT OUR STAY. The house was ready prior to check-in but EARLY ENTRY REQUIRED ADDITIONAL FEES AND BAG DROP WAS NOT PERMITTED. The home is nice but NEEDS MAINTENANCE. Walls, doors, furniture and other surfaces had numerous scuffs and stains. A central air vent was visibly moldy, the shower ceiling has mold, and the washing machine had a strong mold/mildew odor with extensive mold on the gasket. Management responded when notified but resolving the issue required multiple messages and coordination that consumed much of a day. We spot-cleaned numerous surfaces ourselves. Positives of this property: Consistent internet Sufficient cookware, dishes, utensils Overall, it seems that 360 Blue/ Callista has limited awareness of the actual condition of its properties. We would avoid their properties in the future.”

“Rented the house bc 5 BRs, each with a tv. 1st day told 360 the MBR tv was broken, 2 remotes for the 5 TVs were missing, upstairs main tv would not connect to WiFi. Daily reached out to 360 for updates. Never remedied. Only working upstairs tvs were in the baby rooms. Vacuum was broken. Nothing was replaced. They explained that they needed owner approval to proceed. So sandy dirty floors and crawling babies. Wanted to watch Boston/Yankees playoffs all week in the den, but that being the only operational tv on the main level and with young children, we could not. Owners provided a lovely home, management was slow, daily drips of information, and after 5 full days did not provide temporary substitute smart tvs or vacuum. With Walmart down the road inexpensive replacement TVs were such an easy fix. 360 will credit us $160 for our inconvenience, we asked for $100/day early on, hopefully to get them to fix the issue quickly. Poor service, no way to appeal the disagreed upon offer.”

“The house itself was amazing & looks exactly like what the listing shows, but I wasn’t too satisfied with the hospitality of the host company. Some examples: - when we arrived the pool was dirty and wasn’t cleaned until Saturday morning, leaving us to not be able to use the pool - house was provided 8 rolls of toilet paper for 14 people. when asked if there was more stock, we were told we need to replace it. we had to order more and there was so much toilet paper left over by the time we left. so now either we are wasting all that toilet paper, or we are supplying toilet paper out of our own expenses to the future guests - i wish the house had a book full of check in & check out instructions. wifi password was not provided upon arrival, and sometimes we were waiting 30+ mins for a response. airbnb app also did not list detailed check out instructions until I reached out to the host and by this time we had already checked out. otherwise, the house itself and the location is lovely.”

“First off, the place is beautiful with high end decor and finishes. There is nothing wrong with the physical product. The problem was that there was a roach infestation. I understand we are in Florida and on the first night we did see the big black roaches and never complained. However on the next night, we opened the kitchen drawers and there were tons of little brown roaches scurrying across the drawers all over the utensils. Baby’s roaches, medium roaches, big roaches. We contacted the property manager and even send a video but reaction was disappointing . They sent out a maintenance guy who came with insect repellent. He told me the exterminator wouldn’t be coming until after we checked out. We had to sleep another night with these roaches. All of the Airbnb messages are simply forwarded to the property management so they couldn’t even see my video and a different person responds each time. I kept complaining and they offered me $400 compensation and that was it.”

“Nice place, nice location. Rented a five bedroom and were only allowed 2 parking spots. Other family had to park a mile down the street or were told parking at the airport, which was costly. Suggested to check and see if there were other vacant rentals and using their parking, but could not do this for us. One elevator was broken the entire time we were there. Reported it. Never fixed. Since condo only has two elevators. This could be a potential problem for handicap people.”

“Overall, a good home in a perfect location, especially if you want to enjoy the bay side, ocean, and state park. A quiet and safe neighborhood for the kids, and the residents were very friendly. A few things were a little frustrating: the dryer wouldn’t stay closed and we had to prop a chair against it, one toilet handle was broken and we had to adjust it every time it was used, and one of the eyes on the stove only worked on high. We also weren’t able to get into the house until after 5:30 because they didn’t have sheets for the beds, even though we were there at 4:00 which was check in time. And the swim spa wasn’t cleaned until part way through the week.”

“Look elsewhere. We were forced to leave and double-book another Airbnb due to severe discrepancies between the listing and reality. A few major things future guests should know: * **Safety Hazard:** There is a spiral staircase that is not pictured or mentioned in the listing. This is completely unsafe for young children. * **Unhelpful Host:** When we raised the safety issue, the host was inconsiderate and only offered to refund the cleaning fee, leaving us stranded. * **Odor & Access:** The unit had an unpleasant odor (only suitable if you're bringing a dog) and is only accessible from the second floor. * **Size & Amenities:** The space is a "shoebox" and much smaller than imagined for $2,500 a week. The unpictured TV is small and poorly jammed into a bookshelf.”

“Do not stay with 360 blue or this location. We reserved this home in October. As we drive down they changed the occupancy from 15 to 10 and the day of check in canceled our reservation. Do not use this company or home.”