360 Blue

“Nice place, nice location. Rented a five bedroom and were only allowed 2 parking spots. Other family had to park a mile down the street or were told parking at the airport, which was costly. Suggested to check and see if there were other vacant rentals and using their parking, but could not do this for us. One elevator was broken the entire time we were there. Reported it. Never fixed. Since condo only has two elevators. This could be a potential problem for handicap people.”

“We paid over $3,000 for a week through 360 Blue and were extremely disappointed. The A/C couldn't keep up and the house stayed around 77°F during the day, making it uncomfortable. We also had no Wi-Fi and the TVs didn't work as advertised, meaning we didn't receive the amenities we paid for. To make matters worse, 360 Blue's customer service was terrible. They offered compensation based on a "nightly rate" but refused to explain how it was calculated, even after we provided our receipts. The amount offered doesn't even equal one full night's cost. They are nearly impossible to reach and consistently avoid answering direct questions. We are still dealing with them almost a week later. This isn't our first issue with 360 Blue, and it will definitely be our last. Save yourself the frustration and book with a company that stands behind its properties and treats customers fairly.”

“Overall, a good home in a perfect location, especially if you want to enjoy the bay side, ocean, and state park. A quiet and safe neighborhood for the kids, and the residents were very friendly. A few things were a little frustrating: the dryer wouldn’t stay closed and we had to prop a chair against it, one toilet handle was broken and we had to adjust it every time it was used, and one of the eyes on the stove only worked on high. We also weren’t able to get into the house until after 5:30 because they didn’t have sheets for the beds, even though we were there at 4:00 which was check in time. And the swim spa wasn’t cleaned until part way through the week.”

“Bad experience, but a beautiful place. This property is in a highly desirable and heavily trafficked area, but we were willing to pay for a more expensive stay because it included designated parking and amenities. Two days in a row, individuals took the designated parking spot for our unit and, while I realize that happening is beyond the property owner’s control, they were not helpful in resolving the situation either time. I contacted the number on the listing and instead of them handling it, they told ME to call building security. Bldg security told me they could check it out, but they aren’t able to tow or do anything to actually resolve the situation because it’s private property? Instead, they gave me another number to call. Both days, we had to wait and hope for a space to become available in the public spaces (which are near impossible to find here). Again, this happened two days in a row and it felt like neither the property managers nor the security wanted to help us.”

“The place itself was lovely; great location, private, family-friendly, walkable to just about everything, no complaints there. My issue is with 360 Blue. They provide barebones necessities. They were not very upfront with what all was included with the place. I asked simple questions like does it come with a coffee maker, to which they responded “it should”. It either does or doesn’t, these details matter for guests who are staying multiple nights at a place. We arrived to find that it did come with a coffee maker and bag of coffee, but no filters. They said they don’t provide filters, not even offering to bring that to us during our stay. We’ve stayed at various airbnbs over the years and many of those would’ve gladly supplied that if we asked. They also only provided 3 bath towels for the length of our stay… I also didn’t appreciate that the garage door code they provided us stopped working the morning of our departure BEFORE the 10 AM checkout. I’d stay away from 360 Blue rentals.”

“I hate leaving less than a 5-star review but communication with 360 blue was very frustrating. First, weeks prior to our check-in we messaged 360 blue about accessing our wristbands early so that we could enjoy the amenities while we waited. 360 blue asked us to reach out 2 days prior to coordinate pickup. When we reached out again we were told we couldn’t access our wristbands early. I understand there are rules, but I wish this had been communicated weeks earlier so that we had more time to make arrangements. Then on our last day, I received a text asking if we wanted to extend our stay and a price was quoted to us that was supposed to be valid for 6-hours. When we went to confirm we would stay one more day, the price increased by almost double, what was originally quoted. This was after rearranging our flights, dog sitter, and telling our kids we could stay one more day. Overall, the home was beautiful and well maintained, but the communication with 360 blue was disappointing.”

“Look elsewhere. We were forced to leave and double-book another Airbnb due to severe discrepancies between the listing and reality. A few major things future guests should know: * **Safety Hazard:** There is a spiral staircase that is not pictured or mentioned in the listing. This is completely unsafe for young children. * **Unhelpful Host:** When we raised the safety issue, the host was inconsiderate and only offered to refund the cleaning fee, leaving us stranded. * **Odor & Access:** The unit had an unpleasant odor (only suitable if you're bringing a dog) and is only accessible from the second floor. * **Size & Amenities:** The space is a "shoebox" and much smaller than imagined for $2,500 a week. The unpictured TV is small and poorly jammed into a bookshelf.”

“We love Indian Pass and the general area, however the photos shown on the listing are not accurate and completely overstate the privacy of this property. The photos show no neighbors and completely overstate privacy however there was a home built immediately next door that had we had known existed never would have paid the premium for this place. This type of deceptive behavior should not be allowed on this platform.”

“BARE BONES nothing special and tired. $1000/nights after all fees and mgmt service was terrible. 2 bedrooms and a small 3rd floor bunk space with no dedicated bathroom. This is a typical bare bones place with thin sheets and typical cheap soaps. I called the mgmt company asked for additional shampoo. They said we provide “starter set” which is two tiny .75ml tubes of shampoo for 5 adults. This is unacceptable. I’ve had better service at a $150/night holiday inn. Location is great, that’s what you are paying for.”

“Do not stay with 360 blue or this location. We reserved this home in October. As we drive down they changed the occupancy from 15 to 10 and the day of check in canceled our reservation. Do not use this company or home.”