Sunnyside Homes

“Alex was very responsive throughout our stay. The townhouse itself was as described, although it had fairly basic, minimum essentials. Our main concern was that the listing did not disclose that the resort’s pool, lazy river, and spa would be unavailable during our stay. These amenities were an important factor in choosing this property. We stayed for four days and had planned to spend two days at the parks and two days enjoying the resort. Because the resort amenities were unavailable, we had to adjust our plans and ultimately spent an additional $600 to take the kids to a water park. Alex offered a $50 refund, which I did not accept because it did not reasonably reflect the impact of the unavailable amenities or the additional expense we incurred. For future guests, I recommend confirming directly with the host before booking that all resort amenities advertised with the property will be open and available during your stay, particularly if those amenities are an important part of”

“House was definitely nice a lot of the chairs were loose and needed to be tightened neighbors complained about noise even in the daytime you couldn’t really enjoy yourself with family and music that’s our only thing that I did not like and with the amenities I feel like if a full roll of tissue is not on the roll then you should put an extra one at least in the bathroom”

“This 2-WEEK stay involved large cockroaches indoors, unresolved maintenance, access problems, and written instructions that did not match what actually happened. 1. We found 2-inch cockroaches inside the property. Management responded that the home receives weekly pest control, but offered no inspection, treatment, or other follow-up. We removed some of the insects ourselves. 2. A poorly functioning dryer and loose toilet seat were reported early in the stay. Despite repeatedly providing clear availability windows on multiple days, management attempted to schedule maintenance outside those times, and both problems remained unresolved. We were still chasing a repair plan days later. 3. Management confirmed in writing that Happy Stays was optional and that ALL access information would be provided through Airbnb. Nevertheless, we were stopped at the gate and physically unable to enter until we completed a separate QR-code registration process that had not previously been disclosed.”

“The hosts were responsive when texting, however they were not timely with issues. For example the smoke alarm started chirping at 4am. We woke up, left for the day, came back 7+ hours later and they still had not replaced the battery. This place was fine- cleanish, decent location, but was just not great. With some TLC it would be great!”

“Good: Central Location, ample parking, nice resort. Bad: 2nd bedroom and ensuite doors did not close completely within the unit. Shower fixtures had a lot of rust and black mold on them. Floors left your feet dirty. Many towels were stained. Stain on the main bedroom fitted sheet. Took off fitted sheet to find a large (approx. 4" x 4") potentially blood stain on the mattress pad. Messaged host, and they offered to send the cleaners in the morning (it was approx. 10pm). Not wanting to sleep in a dirty bed, we went to Target and purchased new bedding. Was promised a refund but did not hear back. When following up (13 days after checking out) - I was told it is being reviewed by a 'team". This cost me $80 and 30 minutes to fix - which blows my mind that they would not have just done this themselves. Looking back at a review from May 2026, there was also a review that mentioned cleanliness and blood. It seems to me they had notice about this but it was not resolved.”

“Place is nice but needs a lot of maintenance, especially backyard with pool . The protective screen to keep out flies is all damaged . Also carpet had a stain on it on master bedroom . There was no soap , shampoo or conditioner or body wash, also no toilet paper or hand paper . Backyard was fully full of dog poop in grass and also there was no doggy poop bags . Backyard needs a lot of maintenance and seems either the owner don’t know or the cleaning company ain’t really cleaning . It was dusty inside the house . Pool was dirty as well I had to buy with my own money a new pool cleaning stick cuz the one that was there was broken also the shower that’s outside not working .”

“The two nice things about the unit is the community pool and the upstairs is spacious enough for a group of 7. Other than that the place requires a lot of issues to be fixed. Not sure if we were just the unlucky ones or if you will face the same issues. Here are a few things you might not like. The showers smelled like wet dog. We were locked out because they have a key for the locks of the front door, that we were not told about. They will only provide you with a code, so be ready for your plans to be ruined if you get locked out since you will have to wait to gain access to the unit again. I Would also not recommend it to anyone with small children, as the stairs can be steep & they do not have any safety gates at the top or bottom. You will more than likely get anoyed with the alarm of the sliding door going off & on (fyi bottom lock of sliding door doesn't work properly) probably thats why they put a top lock. I would not consider staying here again.”

“Overall the place looks nice, but the carpets felt sticky walking barefoot on them, the photo of the pool in the listing belongs to another community that is about a mile away, the pool in this community is not as nice.”

“My experience was absolutely disastrous. From the moment I arrived, the place smelled terrible, the bathroom was filthy, and the entire environment felt dirty and unacceptable. I was so uncomfortable that I never even stayed there. I immediately requested a refund, I never received any affirmative response or even a sincere apology, which made the experience even worse. This level of negligence and disrespect toward customers is completely unacceptable. One of the worst experiences I’ve ever had.He didn't return my money”

“Extremely disappointing experience. The property had a serious lack of hygiene and was not clean at all upon arrival. We found blood stains, hair in multiple areas, insects, and overall unsanitary conditions throughout the property. It was shocking and completely unacceptable. The condition of the place made several members of our group so uncomfortable that half of us left early and had to book a last-minute hotel. What made the situation even worse was that during a phone call we were promised a refund for the last night because of the condition of the property, but that promise was never honored afterward. We documented everything with photos and records of communication. This was one of the worst Airbnb experiences we’ve had, and I would strongly advise future guests to think carefully before booking.”