Stay Hospitality

“Definitiv nicht buchen! Der Pool war kontaminiert dies wurde uns vor der Anreise nicht mitgeteilt, wir waren unseren kompletten Aufenthalt über ohne Pool das war eines unserer Hauptgründe weshalb wir das Apartment gewählt haben. Der Tür Code wurde auch plötzlich geändert weshalb wir vor verschlossener Tür standen. Wir wurden gebeten auch möglichst früher auschecken obwohl wir nachgefragt haben ob wir nicht ein paar Stunden länger bleiben können und unser Gepäck dort lassen können. Auf die Rückerstattung hat das Hotel selbst nicht reagiert weshalb wir den Airbnb Support eingeschaltet haben. Ich kann euch nur empfehlen euch zu beschweren wenn es Leistung gibt die nicht erfüllt werden.”

“⭐️ Great stay! The apartment was clean, comfortable, and exactly as described. The host was very responsive and helpful. Excellent location and overall a wonderful experience. Highly recommend!”

“Overall, great location (close to Whole Foods, restaurants, and right above Trader Joe’s). There was heavy use of bleach and chlorine throughout the unit. Couldn’t sleep without an eye mask as eyes got very irritated due to chlorine, as well as had respiratory issues. Despite arriving at 10:30pm and messaging the host immediately, it wasn’t until morning 11am did cleaners arrive. They validated the heavy smell (despite leaving the patio door ajar, which would have let out some of the fumes/smell). The alternative option that the host provided was a non-comparable option (lower floor, not corner unit). And they wouldn’t refund the night given the health issues experienced, and validated of smell by their own cleaning staff. Would avoid this unit.”

“Before our flight, we were informed that the AC in the unit was broken, but were told it would be fixed by 3:30 PM. We arrived after 6 PM, and the temperature inside the apartment was still 81°F. Nothing had been repaired. I was staying there with my friend and two babies. We kept calling and following up for hours because the apartment was unbearably hot and the kids needed to sleep. Around 8 PM, we were told someone was finally coming. We saw maintenance arrive, but they left just a few minutes later without fixing anything. We repeatedly asked for another room because everyone was sweating and uncomfortable, especially the children. At first, we were told there were no available rooms. Then suddenly around 10 PM, they “found” another room for us. Unfortunately, the problems didn’t stop there. The apartment was extremely dirty — the carpets, floors, lamps, and overall condition looked like they had not been cleaned properly in a long time. There was even mold present. The floo”

“Place was okay! Smelled like old smoke, bathroom shower was nasty & not up to par. House was okay! Aside from constantly being unaware of the constant outside fees being sprung on at check in time, no problems aside from that”

“Please read this review if you plan on staying here. If it wasn't for the location and relative size, it would have been 1 or 2 stars. Stayed almost 3 weeks. Pros: - Location: hard to beat a mile to las olas and a mile to the beach and very walkable - Spacious Cons: - Looks can be deceiving. A little run down but not a reason not to stay for a short period - THE AC DOES NOT WORK PROPERLY. We read previous reviews, asked to confirm the AC had been fixed, and we had issues almost every day. Walked in on day one and it was a sauna. Goes from 62 degrees (still feeling like 72) to 78 without touching anything. Summer would for sure be a no go - While team was responsive, we wasted 2 days for the technicians to come and try to fix the system. A first thing in the morning service does not mean 5pm arrival. Wasted a couple days of our trip. - Dishwasher and laundry machines are usable, but not the best - Steam shower stopped functioning after 2 uses, a drawer broke upon using on day one”

“Our stay was a mixed experience. We stayed for 4 nights, the neighborhood was nice, and the unit was small but equipped with a kitchen and bathroom as expected. The host was relatively responsive, however we encountered lots of issues. 2 of us stayed there and the place was not set up for us, we arrived with 1 towel, drinking glass, etc. The unit was outdated with random spackling splotches on the walls unpainted, the cabinets that were old and peeling, and we had a hard time getting the shower to work well. Additionally, there were ants on the nightstands, dirt and hair in the corners of the room, and food-residue on the utensils and bowls in the cabinets. We communicated this to the host, and the host did deliver wine and drink glasses, however the food, dirt, and ants never got resolved. There was also a smell of mildew in the place. It was not a ideal stay, however, if you're only staying for a night or two and plan to eat out it might be a fit.”

“Stayed at the Aria 5 times. This unit needs a deep cleaning to make it a better option. Generally, dusty, worn appearance overall. Great location, but does not represent the best of Coconut Grove. Management was responsive after we waited 1 1/2 hours to get in the unit due to a dead battery in the lock. Called to have service to clean the unit, but all we got was some towels and a few individual soap bottles. Soap dispensersbin the unit were empty. Everyone was nice, but the service was lacking.”

“When we arrived, our room wasn’t ready, so we were moved to a different one. Two days later, we discovered we couldn’t even enter the room we had booked originally because the lock was broken. For an entire day, we had no idea whether we would have a place to sleep that night. We ended up waiting in the lobby for three hours, doing nothing and rearranging our plans, only to later find out that the technician had been called just one hour earlier and fixed the door in ten minutes. There was very little communication with the host. Overall, if you’re looking for a relaxing and smooth vacation, this is not the place to choose. After everything my friends and I went through, they only reimbursed us for one night.”

“I was in south Florida for a business trip the wk of 3/16 . I travel to that area regularly. My stay at this location was less than satisfactory. I arrived at the facility and found a man seating in a truck smoking cannabis and playing laude music. I walked into the room and encountered a horrible foul smell. The room was dirty. The rug was stained. Worse, the towels were also stained and there was NO HOT water. I called the office and explained the above. I was told to run the hot water for a few minutes. I ran the water for 10+ minutes. No Hot water. I called the facility and asked for assistance. My concerns were not addressed. I spoke with a female several times. I was quite frustrated and requested a refund. The woman avoided my question and kept apologizing ... Would not recommend this at all..”