Sea Star Realty

“This home is clearly not being properly maintained or regularly inspected. The floors are falling apart, the roof is leaking, and nearly all of the pots and pans provided are in such poor condition that they are unusable. On the very first day, I had to purchase basic necessities myself, including trash bags, toilet paper, dishwasher detergent, and dish soap. These are basic items that I would reasonably expect to be available when arriving at a property at this price point. For what guests are paying to stay here, the condition of the home and the level of preparation simply do not meet reasonable standards. This has been extremely disappointing, especially considering the expectations set for the property. The value was not met.”

“The location is great but I think it is definitely overpriced. The house was cluttered with so much stuff it was hard to walk at times. Almost all the outlets were broken but one worked in the double bed room. Random stuff was shoved under the beds and closets. The back fence was patched with a dog kennel that was taken apart. Random stuff all in the yard most broken stuff. I think for the price it needs to be cleaned up a lot. We did make the best out of the pool and I will say it’s one of the biggest pools and yards on the block which was perfect for our family. I’m disappointed the photos did not match the current condition of the home.”

“The location is perfect. Upon arrival check in was smooth. Once we entered the property we noticed a smell which is sometimes typical for beach houses however this was more of a mothball smell. I was shocked to find dishes that had been put up dirty, spills in both refrigerators that had not been cleaned up and appeared to have been there for a while, cobwebs hanging all over the chandelier over the kitchen table, carpets stained, bathrooms dirty from previous guest accessories, sheets that did not fit the bed (full size fitted sheet on king size bed), wasp nest with wasp around exterior doors, vents for portable ac's in the bedroom broken off and hanging outside, poolside chairs so worn and broken they were not usable, the grill not covered or cleaned and rusted the bottom had fallen out. The photo album in the living room I assume the property owner left to show how the property came along with negatives that are x-rated that were discovered by my pre-teen.”

“We notified upon checking that our box spring covers were stained with bed bug remnants and that our tv remotes in master didn’t work. They showed up on day three, changed the one bed we weren’t using, didn’t fix remote and it took two days to come back to change other beds and remote was never fixed. Seemed like cleaners didn’t do a great job. Hairs in bathroom corners, dirty quilts for beds shoved into closets, lightbulbs out throughout, toilet paper holder off of wall, hairdryer plug completely broken in half, ants in master bath and twin room, used Zyn pouches under beds in twin room, very limited amenities in kitchen.”

“House layout and size was perfect for our large family gathering. Access to the beach was perfect as well. Kitchen was well equipped, expect it had no kitchen towels, dishwasher soap, dish soap, sponges and paper products. We were very disappointed with the property management response time, and the cleanliness was marginal. Ants and roaches were witnessed in several areas. Hair was found on beds and headboards. Remotes for fans were inoperable and required new batteries which we purchased, because the property management company didn’t respond in a timely manner. Bed frame in one bedroom was broken and broken globe in kitchen was found on check in. Outside steps upon check in were covered in sand. Windows throughout were dirty, soap scum and water spots were on shower doors. Bathroom soap for hand washing was not provided. General maintenance on decks and outside stairs could definitely use some TLC. Having been a super host on Airbnb for years, the property management company as we”

“Great location just steps from the beach, which was definitely the highlight of our stay. The only downside was the communication with the host. It felt like I was communicating with a bot rather than a person. I requested an early check-in several times, and even getting in an hour earlier than the 4:00 PM check-in time would have been appreciated. At 3:50 PM, while I was already waiting outside, I reached out again and was simply told the property would be released at 4:00 PM. I understand that check-in times are part of the rules, but a 4:00 PM check-in feels quite late and takes away a large portion of the day, especially for guests who arrive early. Better flexibility or more personalized communication would have made the experience much better.”

“Absolutely unreal. Booked this place 3 months ago, paid in full, got all the confirmations, loaded up two families, drove 7 hours, and showed up ready to start vacation… just to be told they “didn’t have our reservation.” Then, instead of fixing it, they canceled our reservation OVER 2 HOURS AFTER CHECK-IN TIME to try and cover it up. We were told someone would reach out. Nobody ever did. We sat around waiting while trying to figure out where our families were going to sleep. Because of their screw-up, we had to pay thousands more for another place, split our families up, stay farther away, check in hours late, lose the kitchen and amenities we planned for, and completely change our vacation. Mistakes happen. I get that. But owning them and taking care of your customers is what separates good companies from bad ones. Sea Star Realty did neither. If you’re thinking about booking with them, Don’t. After this experience, I wouldn’t trust them with a weekend, much less a family vacation.”

“This home is subpar and dirty. There was debris, hairs, and dust all over. A good number of the bedding was stained and clearly not changed before our arrival. The furniture was dirty, ripped, and simply uncomfortable. We brought up the soiled sheets to management and all they did was drop off 2 sheets (they did not change the bedding.) Everything was very old and worn. Lightbulbs were missing, shades were broken, the master bathroom had a rusted shower rod, walls and doors were filthy. We woke up to bugs. There was a spindle missing on the 2nd floor balcony, with exposed rusted nails. This was a major safety issue, especially for young children who easily could fall through the rail. We spent as little time as possible there and left early. We came home and deep cleaned everything. A word of advice; do not rent any property managed by Sea Star Reality and if you do and have problems, file complaint to Airbnb ASAP. No value is placed on guest's satisfaction.”

“I was very unsatisfied of the condition on furniture and beds . I had to buy air mattress just for my grandkids to sleep on . Sofa bed was disgusting. I wouldn’t even let my dog sleep on it. Someone lied about house keeping . They came and there was nothing they could do for us , all they said to us the furniture needed to thrown out. But they said we refused their services.”

“Between the parking issues, broken lockbox, and broken air conditioner we had a terrible stay. We contact the management company and they were little help. The AC needed to be replaced and this forced us to repack and relocate after one night. We were still charged $400 for night we spent without AC. Had we been told the first night that a replacement was needed we would have vacated the same night. It feels intentional to charge us and we lost two days of our vacation in the process. This place needs work and the management company needs replaced… along with the AC.”