RealJoy Vacations

“Expectations were let down. There is construction “going on” however, it looks like the work is being abandoned and has been for some time. The photos make the place look better than it is. It has the old musty smell. We stood up to our ankles in each others bath water the whole trip due to insufficient plumbing. The water was turned off for one of the bathroom sinks so it was not usable until we did our own discovery. And lastly, the very large and old AC unit on the balcony is conveniently left out of photos. We would not stay here again. The only upside was the convenience to restaurants nearby.”

“this host called and canceled our stay while we were on the way to florida. said it was due to construction. could have called a week or even a day ahead since we had the reservation for over a month. they called when we were two hours away. very very inconsiderate and unprofessional.”

“425-A- Awful - dirty tables. Food stocked under glass overlays. No hot water in one bath. Wrist bands didn’t work and we kept getting locked out of the pool and building. Horrible communication with issues - would lie and say someone was o ln their way to fix the issue and then say they will deal with it when our stay is over. We ended up leaving after 2 nights and moving to a different host”

“Overall, the home looked nice in photos and had enough space for our group, but our experience was disappointing. We paid a significant amount for this stay, including a cleaning fee, yet the property was not properly stocked with basic necessities. There was only one trash bag provided downstairs for a large group, limited toilet tissue, and insufficient dish soap/dishwasher supplies, so we had to spend additional money buying our own supplies during the trip. The upstairs air conditioning also did not work properly, which made staying upstairs uncomfortable. To make matters worse, the outside trash bins were already full when we arrived, making it difficult to dispose of trash before checkout. After doing our best to clean the property and remove trash, we were later sent an additional cleaning charge request that we did not feel was justified. The photos shared made the situation appear far worse than it actually was. I would recommend future guests clarify exactly what supplies”

“They half clean the rooms trash was left under the beds items you need wasn’t wash it had stains or smell like pee very unsatisfying”

“Don’t waste your money here. It is not worth the money and I don’t feel like they are taking responsibility for the state of the place. It was unsafe and too nasty for my grandbaby to stay in.”

“The place is fine, but the information provided in the reservation details is incomplete. There is an extra charge for electric vehicle charging; the pool heater never worked; and although the listing states that pets are accepted, they subsequently charge an additional $250 per pet—a fee that is never disclosed in the reservation details. Furthermore, the mattresses are uncomfortable. No good”

“The overall cleanliness of this Airbnb was very disappointing. The kitchen was dirty, with food residue on the utensils, many of which were rusty and broken. There was also trash and leftover food inside the drawers, which made the space feel neglected and unhygienic. The bathroom was in equally poor condition. There was visible mold in the bathtub, and the shower curtain was extremely dirty and had a strong urine odor. I contacted RealJoy about these issues and even sent photos documenting everything. Although they responded, their replies were always delayed and only expressed “intentions” to resolve the problems without actually following through. By the time they attempted to reach out again, I was no longer available. Overall, this was a very unpleasant experience, especially in terms of cleanliness, and it did not meet basic expectations.”

“After driving 12 hours to bugs cockroaches on the curtains and an ammonia smell I do not recommend.”

“I initially booked this property, several months in advance, for me and several friends. Multiple weeks after my booking, I get an email from RealJoy saying my booking has been canceled. After that, RealJoy re-listed the exact same property for the exact same days, except this time the price had increased by several hundred dollars. I inquired further on this and they said that there was a system error, which made very little sense to me, and that I was welcome to rebook at the higher rate. At this point, nothing else was available. And we were not able to change our dates, as we had all booked flights, excursions etc., so we were forced to book for the higher price. After hours of arguing, I finally got AirBnb to issue a coupon to me to make up for RealJoys dishonesty, which I greatly appreciated, but RealJoy still did nothing. I will never rent a property from them and will never recommend them to anyone, but the house we rented was fine, no issue there.”