Jackson Mountain Rentals

“muy acogedor exelente la renta solo que estuve que esperar dos horas para el acceso eso podría manejarse mejor a mi entender”

“Simply amazing. Only 1 issue was the beds were on the hard side. Other than that, our stay was awesome!!”

“Our family of 14 had a wonderful time. There was plenty of room for everyone without tripping over each other. The grandkids loved the game room, the pinball machines and the theater room. The adults all had their own spaces as well. And the location was excellent for what we had planned. We would definitely come back.”

“We had a peaceful and overall great stay. The cabin is beautiful with an amazing mountain view, and we loved that the decks are only accessible from inside—it felt very private and secure. The beds were very comfortable and we loved the pillows. A few things could be improved. The cabin feels a bit outdated, and the hot tub area could use a privacy screen since the neighboring cabin is very close and looks directly down on it. We also had to refill the hot tub each time, especially the first night when we got soaked removing the cover, so there may be a leak (thankfully a hose was nearby). Cleanliness needs more attention—there was noticeable dust, cobwebs in the windows, the windows themselves need a good cleaning, and the kitchen counters had dried food on them upon arrival. Bathrooms and fridge were clean, but some updates like new shower heads and faucets would help. Overall, we enjoyed our stay, but addressing these issues would make it even better.”

“Please book through Jackson Mountain Rentals as this Airbnb listing is inaccurate. It is also missing details (like that they only provide toilet paper for 24 hours) that are only accessible through their guest portal. We would not have chosen this listing if we’d had all the facts upfront. If the renter knows what to bring before booking, this is not a big deal.”

“said they were getting place ready, walked into dead ants all over floors, no dustpan had to ask for one, so how did they get it ready for us? woke up to cockroaches several days they sent exterminator but still woke up to them, and they did not offer us another building. electrical outlets that didnt work called about them messaged me back said they sent someone to fix them only to come back to them not being fixed. read reviews more only to find out thwy had electrical issues in previous years so def still not fixed. spent over 5,000 on this to throw out half our opened food not knowing if cockroaches went in them. wrote them asking for a partial refund and they will only give me 300 back. needless to say we also went back home a day early because we had enough. building was very beautiful like pictures to bad they cant hire people who actually clean it luke they said. also garbage was left from previous stay had to message them on that too. again confirms they didnt not have ready”

“Cabin was nice it’s just that there were a lot of small issues that needs to be addressed after every stay so the next family wouldn’t have to go over anything to make sure they don’t get charged for the unaddressed issues management team was indeed helpful they were responsive pretty quick”

“The cabin was gorgeous but found roaches in the clock of the stove and had an extremely hard time working with the host to get this fixed. I would’ve preferred to have been moved to a different property, but they insisted they do not do that if there’s only “one or two roaches”, even though there were babies too. The host sent out a pest control company in the morning, who only sprayed behind the stove and the fridge and then left. The host then contacted me and said the problem had been fixed and that they would only reimburse 20% of one night for the inconvenience, totaling about $45. Had to fight with them multiple times a day every day we were there to get a bigger reimbursement. Which only happened when I told them I had video evidence. They still only reimbursed roughly 1 day without fees. Very disappointing company to work with. Would rent this particular cabin again only if it was owned by somebody else.”

“The management company was responsive, but unfortunately most issues were never fully resolved. We had no true hot water the entire stay, only cold to lukewarm, even after a repair visit, which made showers very difficult for our group. The hot tub was unsafe to use due to lack of proper chlorine levels. Several amenities were broken, including the steam shower with a missing knob and broken mirror, making it unusable. No fireplaces worked. No highchair even though it was in photos. When asked where it was, I was pretty much ignored. The biggest issue was ants, an excessive infestation in tub drains, cabinets, counters, and even on furniture. Despite treatment, it persisted. With a large group, relocating was not feasible. We stored all food in bins due to no pantry being available. The beds were also very uncomfortable, lumpy and caved in. Overall, a very disappointing stay and poor follow through by management. I would never rent from this company again.”

“TERRIBLE STAY. The house itself was generally fine. It could have used a bit more kitchen equipment for cooking, but we could have lived with all of that. What was terrible was the support of the issues we encountered during our stay. We had a snake in the cabin, not their issue exactly but when I called asking for support they told me to call animal control (which was closed, that’s beside the point). They called me at 640am the next day asking if we removed the snake!? There is a horrible sulfur smell in tb master bathroom and we called regarding that, they never sent anyone but then called the next day to tell me someone stopped by and said it was fine. Ironically, someone was at the cabin the entire day and no one showed up. Be cautious of renting with this company, should you need support they will not be there for you!”