Manager Review

Jackson Mountain Rentals reviews in Gatlinburg, Tennessee

4.54

Jackson Mountain Rentals holds a 4.54 guest rating in Gatlinburg, Tennessee, computed from 1,271 Airbnb guest reviews across the vacation rentals they manage there. That ranks them 58 of 63 managers in the market on guest satisfaction. See the top ranked vacation rental managers in Gatlinburg, or homeowner reviews of Jackson Mountain Rentals on their profile.

Jackson Mountain Rentals's guest rating in Gatlinburg, Tennessee of 4.54 is below average and may adversely impact performance. Some of this can come from specific properties they manage — but where reviews point to manager weaknesses (responsiveness, cleanliness, listing accuracy) that would apply to your home too, they can adversely affect your bookings and the quality of guests you attract. You can see higher-rated managers in Gatlinburg.

Recent guest reviews in Gatlinburg

JamesSeptember 2026
“The cabin was clean, peaceful, and secluded, making for a relaxing getaway. The hosts communicated well and were helpful when we discovered the cable wasn’t working upon arrival. They walked us through troubleshooting and helped get it working. There were a couple of drawbacks: the cabin had a strong cat urine odor, and despite the listing stating “mountain views,” there really wasn’t a mountain view from the cabin. The hosts did try to address the odor, but we were away when the cleaner came and couldn’t have them enter because we didn’t have a dog crate. This requirement wasn’t mentioned in any of the Airbnb communication beforehand. Overall, we enjoyed the peaceful setting and appreciated the hosts’ communication.”
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AllisonSeptember 2026
“Great, cost effective place to stay. Came with everything we needed to shower, eat and rest after some good mountain hiking. Forest views from the balcony and an nice little walk around the complex leads to some wonderful mountain views. Only issue is that were some old stains on the box spring mattress cover and it looks like the bed frame hasnt been wiped down in awhile. Also the TV is not a smart TV so you can only watch cable on it and when we got there it was set to spanish (which we managed to fix). Certainly didnt stop me from getting a good nights sleep but an easy fix to go from a 4 star stay to a 5 star stay. Short drive to GSMNP and the drive up the hill was easy in my challenger.”
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MartinSeptember 2026
“The house was nice location was great the outside could use some TLC needs new mattress you end up in the middle of the bed but all in all it was good”
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May 2026
“Simply amazing. Only 1 issue was the beds were on the hard side. Other than that, our stay was awesome!!”
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May 2026
“Our family of 14 had a wonderful time. There was plenty of room for everyone without tripping over each other. The grandkids loved the game room, the pinball machines and the theater room. The adults all had their own spaces as well. And the location was excellent for what we had planned. We would definitely come back.”
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