Extra Holidays

“Our reservation at a condo was cancelled 2 days prior to arrival for no apparent reason. We were given hotels as an alternate place to stay, so we were not able to cook for ourselves or bring our pet.”

“Canceled us 36 hrs before stay. Reserved us at an option they offered. Checking out at new place and they had charges $150 more. After noticing it was reduced to about $20 more. If I had just left and not checked at the desk, I might have never caught all the additional charges.”

“I did not realize when booking that Extra Holidays was a third-party management company rather than booking directly through the condo or owner. Any questions or concerns we submitted through the app we were then asked to contact the condo front desk instead of being handled directly, which was both frustrating and confusing. I usually pay closer attention when booking and would not choose to book through Extra Holidays again.”

“Regrettably, the establishment was in a state of disarray. Upon arrival, guests are not provided with a permanent key. Instead, they are directed to visit a representative the following day, who attempts to sell them a timeshare. On our initial night, we were informed that the elevator was non-functional, and the sole operational elevator was the service elevator. Consequently, we were compelled to traverse the rear of the pool through a gate obscured by leaves, which proved to be difficult to locate. The following morning, the elevator remained inoperative, necessitating the use of the service stairs and a detour through the lobby to reach the parking lot. The experience was frustrating, and the staff exhibited carelessness and unprofessionalism. The hotel’s overall impression was one of low-class standards, as evidenced by my interaction with the front desk.”

“Had a terrible experience staying here. The first room we were given had flies throughout the room, which forced us to switch rooms late at night while traveling with young children. Unfortunately, the second room was even worse, with cockroaches everywhere, including on the bed. I’ve attached photos as proof. This was completely unacceptable and made our stay extremely stressful and uncomfortable. I would strongly advise others to avoid staying here unless you’re willing to deal with serious cleanliness and pest issues.”

“Be aware. The place is stunning. But there are roaches. They spray but they are everywhere. The host doesn’t respond. Airbnb moved us to another place but the entire process was a mess The location is stunning but the roaches are a no go. Book elsewhere”

“Worst experience, gave us keys to a unit that had people in it already and we just walked right in. Ridiculous. Made us wait outside for 30 minutes with our luggage to get e new room.”

“Our stay was disrupted by finding a large roach in the room, which made us question the cleanliness of the entire space. Management minimized the situation and only offered a one-night refund. We were then moved to a noticeably smaller room that felt like a downgrade. Given the circumstances, this resolution felt inadequate. I would not recommend staying here.”

“Bathroom was filthy ... and no response to take care of problem. So unfortunate.”

“This was a frustrating and disappointing booking experience. I reserved a 2 bedroom suite to accommodate my group, but shortly before arrival I was informed that the property could not honor the reservation due to an internal inventory issue. I was instead placed in two separate 1-bedroom units, which is not the same type of stay and significantly impacted our experience. To make matters worse, customer support provided inaccurate information and confirmed a room configuration that the resort later stated does not exist. When I attempted to resolve the issue, I was given minimal options and the interaction lacked professionalism. I strongly encourage future guests to book elsewhere unless they are fully comfortable with the possibility of their reservation being changed to a different setup than what was originally booked while still paying the same rate. This situation reflects a lack of accountability and reliability in the booking process.”