Evonify Stays

“We booked a location that was near friends and without notification, we changed to a different place that was not convenient and had one fewer beds than listed. This was frustrating to say the least and led to unexpected transportation expenses. When we reached out with these concerns there was no apology nor offer for any reimbursement from owners. Airbnb offered a limited refund but just a fraction of the cost.”

“They won’t give me my money back they scam once you press book hit you with a a bunch in check in requirements such as back round checks the whole 9 just to stay for two days Ive been booking Airbnbs and never ran into this issue and the crazy part Is that I didn’t even stay they took my money after I didn’t stay or even attempt to go there”

“I didn’t end up going because they didn’t wanna accommodate with me very rude sent me to support and support sent me back to them it was just too much but it’s a cute spot”

“Trip cost me $300 and an additional $250 for THEIR insurance, where on here in Airbnb they just say it’s $300… why not put the whole total as $550?? No refund received back and a whole lot of miscommunication. Words can’t explain the bill I went through with these people and Airbnb.”

“FALSE ACCUSATIONS - HORRIBLE EXPERIENCE The property had a noticeable unpleasant smell throughout the stay, which affected the overall experience. After checkout, the host made questionable accusations about towel stains that felt like an attempt to withhold additional money. The conduct came across as unethical and operating in bad faith. Additionally, this was the only Airbnb experience we’ve had where an extra “security deposit” had to be paid through the host’s private external website after full payment was already made via Airbnb. Check-in details and entry codes were only released after this payment, which felt misleading and uncomfortable. Overall, the experience seemed more focused on extracting additional payments than providing proper hospitality. Would not recommend.”

“I SPENT $1.3K SO YOU DON’T HAVE TO — AVOID EVONIFY CO-HOST AIRBNBS Our family of three checked in on April 27 and left by the next day noon (less than 24hrs) while we booked for 7 days. The living room sofa was broken, and the floors were damaged and noisy. The bathroom is small and the only place with a mirror. The bedroom had NO desk, NO chair, and NO dresser. I requested clean towels and bedding in advance, but the closet hangers were dusty so we had to wash them ourselves. I doubt if they did. I also experienced bed bugs bites after one night. I asked for a partial refund since we left early. They initially said they would process it after we moved out, but later said they could not. Honestly I do not expect any money back. A nearby 4-star hotel costs about the SAME. Stupid me didn’t choose hotel this time simply cause they didn’t have double beds the first night.”

“This was by far the worst Airbnb experience I’ve had. Check-in was confusing and poorly designed. The garage keypad was unstable and difficult to use from a car, and there was no clear way to enter the building after parking; the garage exit door was locked, forcing me (and others) to climb over a concrete wall with luggage. Instructions mentioned a back entrance that was hard to find, adding further confusion. The unit had ants in every room immediately upon check-in. I reported it right away with photos and requested a refund. Instead, I was told to wait ~10 hours for a cleaner. The “fix” was just spraying Raid—no actual cleaning—and ants continued to appear, along with dead ants left behind. The host minimized the issue in a condescending and callous way and offered no meaningful resolution. Airbnb offered only ~$20 out of $900+ booking total. I left after one night. Avoid this host if you expect a clean, properly managed, and accurately represented stay.”

“My experience was highly disappointing as the property does not match the listing photos at all. The apartment is significantly smaller than advertised; the bedroom is not the one shown in the pictures, and basic features like the dining area and the kitchen island were completely missing. To make matters worse, there was visible mold on the bathroom walls and the paint was peeling off, which is a serious hygiene concern. The management was the most frustrating part. I was notified of changes at the very last minute, leaving me with no time to find alternative accommodations. Communication was extremely difficult; since I don’t have a local number and was redirected to external apps, I felt completely unprotected and without an effective channel to report these issues immediately. I do not recommend this place if you expect to receive what is shown in the photos or if you value professional customer service.”

“I had a very disappointing experience staying at this apartment. One of the main reasons we booked this place was for the convenience of having a washer and dryer, but unfortunately, neither of them worked throughout our stay. We reached out to the host multiple times requesting a fix, but nothing was done. Because of this, our clothes were left sitting damp for too long, developed a bad odor, and ultimately became unusable—we had no choice but to throw them away. On top of that, the mattresses in the unit were in terrible condition. They were extremely worn out and saggy, offering no proper support. As a result, both I and my parents experienced severe back pain during and even after our stay, which made the situation even worse. Overall, the lack of basic maintenance and the host’s unresponsiveness made this a very frustrating and uncomfortable experience. I would not recommend staying here unless these issues are properly addressed.”

“The washing and dryer unit was not working. The microwave was not working. No efforts were made to fix these issues even on continuous requests”