Evonify Stays in Austin, Texas

“Overall, our stay was okay, but there were a few things that were disappointing. The biggest issue was that the listing photos did not accurately reflect the unit we stayed in. The kitchen appeared much more updated in the photos, with stainless steel appliances, but the actual unit had black appliances and a different layout. While there’s nothing wrong with black appliances, the photos made the space look significantly nicer and more renovated than it was. The listing also made it appear that the patio was on the ground floor, when the unit we stayed in was actually on the second floor. It would be helpful if this was clarified in the listing to better set guest expectations. Additionally, we requested a vacuum and were told one would be brought the next day, but we never received it and did not hear any further updates. The unit was still functional and served its purpose, but I believe the listing photos and description should be updated to more accurately represent the property”

“I would STRONGLY caution others before booking with this SHADY company. First, they required a security deposit outside of Airbnb, which should have raised concerns. The bigger issue came at check-in: the unit I arrived at was not the 2-bedroom unit I had reserved. Instead, I was given a 1-bedroom. When I contacted them, they claimed they had notified me through Airbnb that my original unit was unavailable due to a pipe issue. However, there was no such message in the Airbnb chat. They also made no effort to proactively find a comparable replacement and only checked other properties after I specifically asked. I then had to scramble to find and book another Airbnb at the last minute. Communication was frustrating throughout: every interaction was either with a chatbot or a different “support” representative. They refunded the security deposit but not the reservation cost. After days of being told they were “looking into it” I had to involve Airbnb Support to get my money back.”

“Unfortunately, my experience did not match expectations. The Wi-Fi was unreliable, the hot water did not work properly, and I experienced electrical issues during my stay. I reported these problems, but they were not resolved before I left. I ended up checking out a day early and did not receive a response to my request for a partial refund.”

“near highway, no light inside, needs maintenance, dead bugs inside, owner doesn't provide access to gym”

“The apartment itself was nice an clean, and the location worked well for my stay. Unfortunately, my experience with management was disappointing. On the morning after check-in, I woke up with an ant crawling on me in bed and discovered additional ants in the bedroom. I immediately notified management and provided a video. While they responded promptly and stated they would relay the issue to their team, the problem was never resolved. After following up later that day, I was told that cleaning staff would come the next morning. When no one had arrived by mid-afternoon the following day, I reached out again and was told they would follow up on the request. Despite multiple communications, no one ever came to address the ant issue, and I never received any update regarding treatment or inspection. The apartment itself deserves positive marks, but responsiveness and follow-through from management were lacking. Had the issue been handled as promised, my review would have been much higher.”