Carolina Breeze Vacations

“Unfortunately, we were very disappointed with the cleanliness of this condo. When we arrived, it was clear that it had not been thoroughly cleaned. We found dirty dishes and several areas that needed much more attention. The biggest issue was the roaches. We saw multiple roaches during our stay, which made us extremely uncomfortable and concerned about the overall cleanliness of the condo. This is not something you expect to deal with while on vacation, especially after paying for a clean place to stay. The condo could be a nice place, but it needs a thorough deep cleaning and the pest issue needs to be professionally addressed before I could recommend staying here.”

“Overall our family loved our stay! It was a great location, house was clean, and we had everything we needed. Being right on the beach was perfect for not needing to lug all our beach supplies at once, and the screened in porch was very ideal to relax outside without the bugs getting to you. As an old house it obviously had a couple downsides; the indoor shower has a constant drip and very low water pressure, and we were told it can’t be adjusted right now. So if you look forward to a nice shower after a day at the beach, maybe look elsewhere. Other than that, we loved our stay!”

“The house was fantastic and very cozy. My family and I thoroughly enjoyed the pool and hot tub. We relaxed on the porch and watched the golfers stroll by. Very peaceful and relaxing. The beds were very cozy. The location was perfect and the setting was like something you see in a movie. The reason I didn’t give the house five stars is because the house is in need of some TLC. The carpets are stained, doors, and cabinets were broken. The dishwasher was broken. Gate was broken, old floats tossed in around heat pump. The yard has stepping stone and brick’s lying around the yard. The house was empty but there was a car in the garage. I thought that was strange. One other thing I will mention is they do not supply trash bags. You get one I messages the host about trash bags. They responded 13hrs later telling me I need to go shopping. Overall loved the house and would love to go back. I would give this house 10 stars if they gave it some TLC.”

“We have stayed at Marsh View Escape the past two years, but this year under Carolina Breeze Vacations by Casago was a completely different experience. Communication was a major issue, as they preferred texting instead of keeping concerns documented in Airbnb. We reported the master bedroom light not working and were repeatedly told it was fixed, but it never was. The hall tub would not hold water for our three-year-old, and the stopper provided was for a kitchen sink, not a bathtub. The child’s bedroom had a noticeable marijuana odor. We also found bugs in both bathrooms, dirty floors, a loose master headboard, sheets that would not stay on the bed, and very worn, uncomfortable pillows. They did not respond in Airbnb about the light until around 10 a.m. on checkout day, after we had already left at 7:30 a.m. Based on this year’s experience, we would not stay here again or feel comfortable booking another Casago-managed property.”

“Don’t stay here or rent from this company. The place was not cleaned before our stay. We found dirty sheets, comforters, towels and a dirty bathroom. A used q tip was found on the floor. The AC doesn’t work upstairs. Outside is a vile, damp, moldy storage room that makes the entire property, inside too, smell like mold. The property has bug issues (ants, cockroaches) and they were outside, in the kitchen, in people’s bedrooms. We asked for a second trash can, the only one there was a non-city can. It was not taken on trash day and when we requested pickup a city can appeared. We were told that would take too long. A sewer line broke while staying and we couldn’t use the water. They never informed me when it was fixed until I asked. The office was rude, unhelpful and lacked urgency to solve problems. I had to ask twice for towels and was rudely told to wash them. I was gaslit that we didn’t see cockroaches. I was told to close the blinds and the AC works. Don’t waste your money here.”

“The location is great. Ocean “view” only because it’s a row back, but there’s no building in front of it so you feel like you’re ocean front. Upon check in, there was a terrible smell in the private master coming from the A/C unit. There was chicken in one of the bar stools, and hair in the bathroom. Overall the space is nice.”

“Would never recommend. Weren’t sent the unit number on the day of arrival. Received the wrong Wi-Fi password as well. Had to walk up 6 flights of stairs. Unit was old and bandaged together. Floors had tons of sand, food grime on kitchen cabinets, windows had sunscreen handprints on them, did not appear cleaners did anything other than superficial things to make it seem like it had been serviced. Given one roll of toilet paper (partially used) for each bathroom. Just terrible. Texted the manager on Saturday when we arrived about the state of the place - they said they’d send the cleaners back out twice never happened until I asked a third time on THURSDAY (4/5 days later)!”

“Overall, the stay was okay. Codes to enter did not work, had to utilize a lock box for the key to the downstairs. House was not very well cleaned. Sandy and dusty/dirty floors. Dressers and furniture could use an update.”

“Beds are extremely uncomfortable and ended up sleeping on the couch. Called and asked for more pilliow and waited the whole stay and they never came. During first night of stay found the whole back yard infested with cockroaches. Had to kill a few inside house. Could not enjoy yard at all during night time only during the daylight. Called them directly to tell them about it and its been over a week and haven't heard back from them since.”

“Pot smoke I immediately called about and spoke with someone but nobody ever reached back out about it. People upstairs kept us and our kids up all night so we cut our trip short and came home”