Carolina Breeze Vacations in Oak Island, North Carolina

“We have stayed at Marsh View Escape the past two years, but this year under Carolina Breeze Vacations by Casago was a completely different experience. Communication was a major issue, as they preferred texting instead of keeping concerns documented in Airbnb. We reported the master bedroom light not working and were repeatedly told it was fixed, but it never was. The hall tub would not hold water for our three-year-old, and the stopper provided was for a kitchen sink, not a bathtub. The child’s bedroom had a noticeable marijuana odor. We also found bugs in both bathrooms, dirty floors, a loose master headboard, sheets that would not stay on the bed, and very worn, uncomfortable pillows. They did not respond in Airbnb about the light until around 10 a.m. on checkout day, after we had already left at 7:30 a.m. Based on this year’s experience, we would not stay here again or feel comfortable booking another Casago-managed property.”

“Overall a really good stay. The house was very clean and comfortable. The pool was beautiful and very enjoyable for my whole family. There were a few “annoyances”. One of the bedrooms is in a separate apartment efficiency downstairs. This was primarily an issue because it was not explicitly disclosed in the description, and it was the room with bunkbeds - so we had a 5 year old sleeping downstairs with no direct access to the house that didn’t involve going outside. The efficiency even had a separate access code from the main house that wasn’t proactively disclosed to me before check in, so I had to call to get this separate code. Cleaning crew also didn’t finish until 10 minutes after my check in time. Lastly, a “good” problem, but the house had more cooking/kitchen amenities than advertised. The description led me to think there was practically nothing - even mentioning to bring my own cooking equipment that we didn’t end up needing. There was also a grill that wasn’t advertised.”

“It was nice. We had fun. I wasn’t a fan of the quality of sheets, bedding, etc. There was a bin of outdoor blankets by the front door that smelt of smoke and were clearly unwashed. Hand-soap in the bathroom was practically empty when we got there. No bath mats. I think for the amount we paid, toilet paper, paper towels, soaps, could have been provided for us. TV in master bedroom did not work. The place was nice and fit all of us for the most part. All the seating outdoors was my favorite part. Great yard for dogs! Walkable to the beach, coffee shops, ice-cream, and even grocery store.”

“Would never recommend. Weren’t sent the unit number on the day of arrival. Received the wrong Wi-Fi password as well. Had to walk up 6 flights of stairs. Unit was old and bandaged together. Floors had tons of sand, food grime on kitchen cabinets, windows had sunscreen handprints on them, did not appear cleaners did anything other than superficial things to make it seem like it had been serviced. Given one roll of toilet paper (partially used) for each bathroom. Just terrible. Texted the manager on Saturday when we arrived about the state of the place - they said they’d send the cleaners back out twice never happened until I asked a third time on THURSDAY (4/5 days later)!”

“The house was very cozy and fit our family needs, from adults to the kids. The kitchen was very well stocked and had some complimentary cleaning supplies. The view of the ocean is incredible! Fun to sit on the porch, but the rocking chairs will throw you backwards. Something not quite right with their construction. A major quick walk to the beach!! Also, this section of beach wasn’t really crowded and the pier was a short distance away. As far as management. We came back from a walk, the keypad was dead and we were locked out from 6-7:30pm. Maintenance is located 1.5 hours away in Shalotte. He got there and changed the batteries. Still dead. Had to keep the one key with us. Couple days later, a different person replaced the whole thing. Ice maker didn’t work. She came out and repaired that. The big deal was the keypad. There were conflicting messages from so many people. They weren’t on the same page and I didn’t know who was who. Nice house. Management?????Maintenance busy, A++”