Blue Ridge Mountain Rentals

“Despite not being able to get in due to the door cose not working and difficulty in communicating with the after our support staff due to network difficulties the place itself was very similar to the description. It was big enough for 3 families with kids. Quiet and Nature was the bonus and the creek added to the charm.”

“The only shower with hot water was in the basement. All other showers were hot and then quickly turned cold. All sinks in the bathrooms ran only cold water. There were not enough washcloths and hand towels. There were only 11 forks and very few small spoons. I reported the water issue and it was never resolved. I spoke with a staff person who said she would have some washcloths/hand towels delivered but we never received them.”

“We were not notified until the day of our arrival that we could not stay at the house we had booked due to electrical problems caused by a lightning strike the prior weekend. We received other communication the week before arrival, but there was no mention that we might not be able to stay there. The fact that we had to scramble last minute just 4 hours before check in, when we were all coming from several hours away, was stressful and unacceptable. The company should have worked with us ahead of time to find backup options in case the owner was not able to fix the electrical himself in time. We found an alternate rental house ourselves on their website as the options they provided did not meet our expectations or needs. Luckily it was available. But the second house did not have hot water upon arrival. A technician didn’t come out until about 4:00 PM the next day. The only silver lining in all of this was that the customer care rep, Rodena, was wonderful. She was very helpful .”

“The property is very outdated and needs quite a bit of maintenance. As soon as you arrive, trash is out front and a huge hole when entering through the front door. It was extremely dirty for the amount we paid. Pet hair was everywhere, dirt and acorns all over the game room, and crumbs in every area. It was very outdated and needs a renovation. The location and directions to the home were the only good thing. It was definitely too expensive for the property’s condition.”

“The front door was broken. There was no way to lock it. The owners glued a handwritten note saying “DO NOT ENTER” - “DO NOT TOUCH”. The bottom floor bedroom door didn’t lock. The security system was disabled. The dishwasher didn’t work. The safety gate was broken. There’s no blinds. Except on the woods facing windows. There’s absolutely no lights outside and the path to get there is pitch black. Straight out of a horror movie. Absolutely do not recommend staying here!”

“Amazing location and beautiful property. We ended up not having hot water for one of days and the host company was less than helpful in resolving it. Additionally, customer service was very rude and unprofessional.”

“Unsafe and misleading. Entry requires an online access link, but there is no cell or GPS signal on-site, so we could not get in. We escalated it to their answering service and never received a call back as we were told. The road is not gravel as listed—it’s a long, winding dirt road with steep drop-offs that feels dangerous, especially at night or in bad weather and with no gps or cell signal. We had to leave for safety reasons. Not suitable for families or anyone unprepared to be fully off-grid.”

“Upon arrival, there was a plumber on site with zero communication from the hosts prior. Later arrived 2 propane guys, 2 cleaners and a maintence guy. So our fun vacation began with dealing with 6 different workers and learning that the secondary home included in our reservation had no running water. Since we did not have access to shower, run the sink or toilet, that house was unuseable. We spent 4.5 hours on phone calls being transferred multiple times and offered no solution other than to relocate almost an hour away, as the company had no other available rentals to accomodate 11 of us. We were told we could take a $800 refund (we paid over $3500 for the 3 nights to stay there) or to vacate the premise within 40 min. Even though we already told them half our group was on the mountain skiing. In the main house, we were greeted with brown water in clogged toilets. The couch and carpets were stained. We were then offered a $1000 refund, but they ended up only sending us $800. Horrible.”

“We had a very disappointing experience with Blue Ridge Mountain Rentals. Upon arrival, the property had no running water, toilets would not flush, showers did not work, and we could not cook or properly wash our hands. We were traveling with 5 adults, 2 children, and 2 pets, which made the situation even more stressful. A technician came out but was unable to fix the issue. We were told “emergency” gallons of water would be delivered so we could at least flush toilets, and we waited until 2:00 a.m., but no water was ever brought. The following morning, we were told another technician would arrive at 9:00 a.m., then 10:00 a.m., then that they were “on the way”, but no one ever showed. After hours without basic utilities and repeated assurances with no resolution, we had no choice but to pack up and leave. Relocation options offered were over 45 minutes away, which was not practical given why we chose the original location.”

“The house itself is beautiful and matches the photos. Unfortunately, the hosts did not stand by their word or the originally agreed conditions. The property was not properly prepared for our arrival, which created significant inconvenience for our group. Despite this, no responsibility was taken and no compensation was offered.”