Blue Maple

“Pros: The location was awesome. Cute little place. Quiet, woodsy, cozy. Loved both of the porches. Beds were comfortable and the hosts were on top of things and very responsive. Cons: Unfortunately we ran into a few issues. Looks like there was a bad water leak and the baseboards and floor were stained, rotting and there was a strong mildew/mold smell. The main bedroom had a strong pet urine smell as well. Also, the house itself wasn’t the cleanest as there was something all over the walls and windows. As long as it’s cleaned up, the place has great potential.”

“Very disappointing stay. There appeared to be black mold around the windows from the leaking AC, mouse droppings throughout the property, and fans so covered in dust we didn’t want to use them. Most concerning, the oven leaked gas into the house due to an unlit pilot light, forcing us to shut off the gas and ventilate the house. While the host was respectful, the cleanliness and safety issues were unacceptable. I would not recommend staying here until these issues are resolved. We did end up leaving the house much earlier than the actual check out time about 6 hours earlier, due to the gas leak and feeling unsafe. I do not recommend this house in its current condition.”

“The cabin was very easy to find. We were able to get right in and settled in fairly quickly with easy to follow instructions. The cabin was overall pretty clean, but you can tell it needs a thorough deep clean. We had everything we needed for simple meals, but the appliances were very cheap and need to be updated. The same could be said for the stained tubs. The kids bunk beds were perfect, but our bed was broken. The frame underneath was broken the day we arrived. We were “close” to Shenandoah, but ultimately had to drive over an hour to make it anywhere in the park. We appreciated the games for the kids and the yard where they could play. The hot tub was also pretty dated, not all the features worked, but it was still warm and cozy. Overall, we had a good trip, but this chalet could definitely use some upgrades.”

“Bob and I were very disappointed by the condition and cleanliness of the cabin compared with the listing. We found stained upholstered furniture, a heavily stained bed pillow, marked and dirty surfaces, and other areas that did not appear adequately cleaned or maintained. We seriously considered leaving, but since our accommodations were already paid for, we stayed and tried to make the best of our vacation. The condition affected our use of the cabin. Bob was uncomfortable using the shower, and we did not feel the hot tub was clean enough to use. The listing also states “Stocked With: Coffee & Filters,” yet approximately one scoop of coffee was provided. We have photos documenting these issues. We understand this is an older, rustic cabin and did not expect perfection. We did expect cleanliness, usable advertised amenities, and a condition reasonably reflecting the listing. Given the impact on our stay, we are requesting an appropriate partial refund.”

“This was honestly the worst place I have ever stayed, as the property fell far short of its listing photos and description. Right off the bat, parking was an issue—the driveway was partially washed out, blocked off with cones, and could only fit one car. Inside, a kitchen meant for our family of six had only four forks, minimal pots and pans, no colander, no oven mitts, and insufficient counter space. Forced to abandon our plans to cook, we had to eat out for our meals, adding unplanned expenses. Basic essentials like trash bags were also missing, requiring us to buy our own. The advertised amenities were equally neglected. The fire pit was eroded, full of ash, and unusable. The hot tub suffered from weak jets, a noisy pump, damaged headrests, and bees swarming the area whenever it was uncovered. To top it off, the TV loaded app menus but failed to actually stream movies on Disney+ or Netflix. Given the total lack of upkeep and basic supplies, I cannot recommend this host to anyone.”

“I noticed 2 mouse traps when my cat was walking over them. I booked my reservation noting I was bringing a pet, yet mouse traps were left out and there was no warning about mouse traps being out. I asked the host if there were any other mouse traps and was told they would ask their "handymen." The next day I was told by the host that "a representative will be in touch to assist you." However, there was never any follow-up on the mouse traps. I dont think we were interacting with "Tony." I think these were all agents of Blue Maple. The host/Tony/Blue Maple engaged in a shady practice of encouraging us to use their house manual which could was through the Blue Maple website (rather than AirBnB), but you couldn't access the manual without agreeing to a separate rental agreement which was not run through AirBnB and is not an AirBnB practice. At one point we were offered a two hour "early check-in upgrade for $79." I'll let the reader decide if they think this is exploitative or not.”

“Packed our truck, drove 3 hrs. freezer had dried blood or ice cream froze. Moth on counter. Grease on stove top so bad I drew a tic-tac-toe. Glass tray in microwave was greasy. Shower doors had scum & dried soap. Shower would not drain so I popped drain lid off & was going to clear the hair. What I found was horrid. Hair was stuck around the top of the drain so thick, I gagged. In the drain further down you could see a ball of hair the size of an egg. We called the owner no answer. Immediately they texted us. Thanked us for letting them know & the housekeeper would correct the problems moving forward.They offered to send housekeeper over to correct the problems, on our time, our dollar.then they offered 80.00 back. we contacted air b n b, then homeowner agreed to full refund. we pulled into a Dollar General, make lunch meat sandwiches & drove 3 hrs, home. If allowed I will post photos. it costs 116.00 gas back & home for nothing. An incredible waste of time & money.”

“While the host was responsive in sending a handyman to fix a few immediate issues (broken furniture, dirty hot tub and grill), the overall property fell far short of expectations and what was advertised. ​The listing photos appear heavily edited or outdated—for example, the deck is extensively weathered with peeling paint and moss and rot, completely unlike the pictures online. Upon arrival, we also found dirty dishes with dried food, a hole in the wall, broken window blinds, and broken furniture which was missing screws and wooden pieces. We spent a significant portion of our getaway dealing with cleaning and repairs just to make the amenities usable. ​Although the host issued a partial refund for the inconvenience, the lack of general maintenance and misleading listing photos, means I can never recommend this property and management group. Please do future guests a favor: focus on actual upkeep instead of trying to milk a cash cow that’s sitting on a pile of manure.”

“Disappointing Stay Due to Misrepresentation and Lack of Accountability The home was clean when we arrived, but the overall experience fell short of the listing. The property advertised central air, which was a key reason I booked, but we arrived to find only older window AC units. The host later acknowledged the central air was broken and told us to use the window units, but no meaningful solution was offered. There were also several maintenance and comfort issues. Trash was scattered in the driveway when we arrived, old garbage remained in the yard, the living room couch was uncomfortable and appeared to be supported with plywood, and the bedroom AC unit was extremely loud and disrupted sleep. When concerns were raised, the responses felt scripted and did not reflect accountability. While I appreciated that the home was clean, the inaccurate listing, lack of follow-through, and multiple maintenance issues made the stay frustrating. I would not book this property again.”

“Poor refund policy for a small place in Luray. I never arrived and cancelled within 12 hours of booking but they denied my refund saying the reservation had already started (before I even booked).”