Blue Maple reviews in Berkeley Springs, West Virginia

“Place was really cute and cozy, me and my family did have a good time relaxing in the hot tub, enjoyed the fire pit and the bnb. A few things we didn't really appreciate though. Getting there after a 4hr drive and having to wait another 2hrs for the cleaner to get done a little after 6, thankfully we suggested to stay til 12 and got the extra time. While waiting we found broken glass by the fire pit thankfully our 3 year did not step on, there was no condiments provided or firewood, the ceiling and tub in the bathroom was warped and some of the towels had mold stains. Not make-up, mold. We're not ones to want to complain or point out the bad things, but with paying over $400 for 18hrs we were expecting a little bit more.”

“My wife and I had a wonderful stay at the cabin. Will definitely book again!!!”

“Beautiful cabin, peaceful and secluded. Off the beaten path but not too far off it. Well worth the money.”

“Booking the cabin, the photos made the place look wonderful and so clean! Getting to the cabin was a NIGHTMARE. I made sure to look over the manual before my trip, and avoided the roads they told us to avoid. My Apple Maps took us through Fish Hatchery Rd and led us up this private driveway.. that we didn’t even notice the sign at first because we thought “we booked a cabin, in the woods, in west virginia?” AT THAT POINT, i’m trying to get ahold of the host and am being dismissed. They could “only text” me. I sent screenshots and photos of the location I was at, I just wanted confirmation that we were at the right location or not! “Sorry we’re dealing with other guests,” and it was soooo AI generated messages. They send directions.. through text… am I supposed to read that while driving? Then their one road was WRONG and I couldn’t find it on my maps. After driving around for over an hour… we finally found the place. A manager didn’t reach out till next day.”

“Disappointing Stay Due to Misrepresentation and Lack of Accountability The home was clean when we arrived, but the overall experience fell short of the listing. The property advertised central air, which was a key reason I booked, but we arrived to find only older window AC units. The host later acknowledged the central air was broken and told us to use the window units, but no meaningful solution was offered. There were also several maintenance and comfort issues. Trash was scattered in the driveway when we arrived, old garbage remained in the yard, the living room couch was uncomfortable and appeared to be supported with plywood, and the bedroom AC unit was extremely loud and disrupted sleep. When concerns were raised, the responses felt scripted and did not reflect accountability. While I appreciated that the home was clean, the inaccurate listing, lack of follow-through, and multiple maintenance issues made the stay frustrating. I would not book this property again.”