BeachBox

“Everything was great”

“The backyard of this property is beautiful. But the inside has a lot of wear and tear. The bed sheets had not been changed, hair, stains and dirt in the beds. There were dead roaches throughout the home. Overall not worth the price due to not feeling comfortable laying in dirty beds.”

“The home was dirty and we had to clean the first day we were there. There was trash pilled up outside, causing excessive bugs - it was gross. The house itself feels run down and cheap. The appliances were not all working and the host didn’t help. There was issues with parties being thrown at the properties around us, making it hard for our children to sleep. All in all, we learned Beach Box is a grossly inconsiderate company and should be avoided at all costs. They do not care about a quality stay - they just try to churn as many people in and out as possible. It’s all about the profit for them. Stay far away from these kind of listings, the lower price just isn’t worth it.”

“this was the worst stay I ever experienced through Airbnb. It was my birthday and Mother’s Day weekend first time in Galveston, Texas at the beach we felt rushed and rushed out. It wasn’t worth the day. We had to rush out at 11 PM to get dishes to eat off of and all they could say is, we’ll have Maintnance look into it will forward it to our Cleaners didn’t seem to really care when I asked for an extended check out. They denied it as they have people checking in the same, they were checking out and it was very noisy. You could hear every step through every apartment in the building. You have to walk-through the main bedroom to get to the bathroom, which is very inconvenient for everyone.”

“We are very easy to please but I’m extremely disappointed by the lies that were told to us after I messaged about urine smell on couch and pillows, mold or mildew on the one air con and finding someone else’s eye lashes both in master and on the couch. I was told the cleaners and maintenance would come on wed and no one showed up they kept asking for pictures but they confirmed they received them. Honestly if it wasn’t for my grandson we would have moved locations as even the downstairs sliding doors have been closed with some sealing tape and there is a big enough gap that things can get in and it’s hard to cool. Won’t stay here again”

“- Unfortunately, this place did not match the listing. The home appeared well-kept in photos but was poorly maintained in person, with stains, a strong odor, and visible water damage including lifted floorboards and exposed nails. - Cleanliness was the biggest issue. There was urine in a bathroom drawer upon arrival, along with trash left behind and bugs in the downstairs bedroom (a poorly sealed converted garage). Beds and pillows also did not feel clean. - I reported everything. Communication was fast but ineffective. Cleaners came briefly and left without fixing anything, and no proper follow-up occurred, so I ended up cleaning myself. Water pressure was low and the AC struggled. - Check-in and parking were easy. -There were also undisclosed cameras on the property, which raised privacy concerns (driveway and back patio). - Overall, not worth the price and I would not stay again.”

“These accommodations were not clean. There was mouse poop in the floor, the roof leaked, and the smell of mold/mildew was really bad. Some of the beds were broken, the game table was ruined from the roof leaking, and the furniture needs to be replaced (smelled like pee). When contacting them about the roof leaking, I received an AI message back that just said sorry for the inconvenience, which was very impersonal. No solution on what to do.”

“We chose to leave shortly after arrival because the property did not meet our expectations. To begin, the home presented online did not match the one we arrived at. The “beach view” shown in the listing was also not accurate upon arrival. Additionally, the outdoor trash cans were full, appearing as though they had not been emptied after the previous guests. Upon entering the home, there were minimal signs of proper cleaning—aside from sanitary strips on the toilets, empty trash bins, and made beds. The overall condition did not reflect a throughly cleaned or sanitized space. There was also a noticeable stale and unpleasant odor inside. As we looked around, we observed several areas that appeared to have been overlooked during cleaning. Due to these concerns, we felt uncomfortable remaining at the property and decided to book accommodations elsewhere.”

“I had a very unpleasant stay. It was only a two day stay and for the whole first day, I was trying to solve an issue with the host who never fixed my problem. Airbnb did. Ants all in the kitchen - like a lot! I had to throw away half my food because when I woke up, they were in everything! The carpet smelled gross, the whole place definitely needed some TLC. The fridge leaked puddles on the floor about three times a day, you can see it’s messing up the flooring. For the price, shampoo/ conditioner I think should be offered (but that’s just my opinion). The only thing that made the place nice was the pool. But the two maintains guys did show up randomly and it was a surprise seeing two people on the deck at 10am (they were nice though). I think the guest should be told in a message if they booked a day the cleaning is suppose to happen.”

“We had a disappointing stay overall. The AC went out during our visit, and after looking through other reviews, it seems this has been an ongoing issue that hasn’t been properly addressed. The cleanliness of the home was also below expectations. There were noticeable stains on the couch and bedding areas, the pool was dirty, and the house had a persistent unpleasant odor. Additionally, the listing photos appear to be heavily enhanced and don’t accurately reflect the current condition of the property. I would recommend the host address the maintenance and cleaning issues to improve future guest experiences.”