We Host Group

“Infelizmente, não consegui realizar minha hospedagem devido ao cancelamento inesperado do voo da minha família, por circunstâncias completamente alheias à nossa vontade. Comuniquei imediatamente a situação aos anfitriões, expliquei o ocorrido e solicitei uma análise excepcional para o reembolso da reserva. Embora tenham demonstrado compreensão inicialmente, mantiveram a política rígida de cancelamento, sem apresentar uma solução que considerasse as circunstâncias extraordinárias. Entendo que existem regras contratuais, mas acredito que situações excepcionais também merecem sensibilidade e flexibilidade. Como não cheguei a utilizar o apartamento, não posso avaliar suas instalações ou condições. Minha avaliação se limita à experiência de comunicação e à forma como a situação foi conduzida.”

“I’m requesting your assistance with an ongoing issue with the window AC unit at my accommodation. The unit produces a persistent and disruptive noise that significantly affects my comfort, particularly when trying to rest and sleep. I reported the issue to the host and have made every effort to resolve it directly. The host consulted their technician, who stated that the noise is considered normal for this particular unit and that it is functioning properly. However, the fact that the unit is technically functioning does not resolve the issue: the noise itself remains excessive and disruptive. I have previously lived with window AC units and am familiar with their normal operating sounds, so I do not believe this is simply a matter of being unfamiliar with this type of AC. I have also attached the results of my noise measurements, which document the sound levels produced by the AC unit. I have been sleeping in salon Digital lock not working properly Mosquitoes bites No response”

“Where do i even start.. Im not the one to complain or write a bad review. Granted they are hosts just trying to make money and dont have control on the absolutely horrible building 1) at all time you will find literally the most ghetto thugs smoking weed, in from the front lobby, to the hallways and elevators (maybe thats why it broke down) its soo bad that if you meet a normal person in the elevator you will look at each other like where am i. 2) the building is UNDER construction not maintenance. Honestly that thing might fall over. There is drilling nonstop, and some dude hopped in the balcony. Looked inside the apartment then put a block so i couldnt open the balcony 3) to top it off, the elevators went out for 12+ hours I asked the host to cancel the remaining of the trip, no complaints. And she refused. It took airbnb to come in and cancel it. BUT i would give 5 stars to your photographer, he made this place look like the best apartment in Brickell”

“Traveling with a 3 year old, 1 year old, 73 year old , and 2 43yo. Arrived at check-in time and had to wait in the hall for 30 min because they were still cleaning. I asked at least 3 times before stay if there would be a pack and play as advertised. There was no pack n play and the balcony door wouldn't lock so I had to push a dresser in front of it so my toddler didn't wander out. The dryer was broke, microwave missing handle and 3 didn't work, outdoor chairs were shredded, outdoor and indoor couch were caved in, nasty bathtubs. I contacted the host and got the run around. I had to have my 1 year old sleep on the fIoor with a makeshift barricade. I was up all night watching her and spent hours building the thing. The next day the pack and play showed up with no floor and then the guy had to come back again, he did also fix the lock the last when he came.”

“Unfortunately, this was a very disappointing stay. The AC was not working and was not fixed until three days later, making our stay uncomfortable. The cleanliness was also unacceptable, as there was long, straight hair throughout the shower, making me question whether the bathroom had been properly cleaned before our arrival. Communication with the host was another major issue. While the AC was not working, the host did not check in or provide updates. I had to repeatedly reach out myself to find out what was happening. The host promised to provide an estimated time for the repair but never followed up. I understand that maintenance issues happen, but communication is essential, especially when guests are dealing with a problem that affects their comfort. Overall, the lack of cleanliness, delayed repair, and poor communication made this an unpleasant experience. Unfortunately, this Airbnb did not meet my expectations, and I would not stay here again.”

“Hermosa piscina y la gente del lugar muy amable lastimosamente los administradores de la unidad invitaron comentar de que el lavavajillas no funciona, el olor paso de marihuana 🌿🚬 a agua podrida y te daban el WIFi equivocado o del vecino. Pésimo primera vez que me pasa en Airbnb”

“Imma be 100% honest. The home was beautiful. Decent area. But looks can be deceiving. Instantly walk in and there’s an unpatched hole in the ceiling. My group of 5 people went into the Airbnb. Started checking it out. Just find kind multiple holes in the walls. Scuff and scratch marks all over the house. Even the floorboards were all marked up and unclean. As we walked around we find mosquitoes and fruit flies everywhere. Random paint marks on all the walls. I understand it’s a new development and all but it was NOT unnoticeable. After we get settled in we try and all shower as we just came off a cruise. Only to find 1 towel for 5 guests. After messaging the host a number of times to get more towels for my group they tell me the cleaning team left 5 towels. They swore this up and down. Never found anymore. After messaging back and forth trying to get towels we needed up getting our own. It wasn’t too . To be short. Great place visually. Not so great inside. Cleaning and paint needed.”

“Cuando llegamos al apartamento estaba alojado por otras personas. Nos hicieron esperar 6 horas que fueron perdidas, sin poder descansar, y usar los servicios del apartamento y del edificio donde nos cobraron 50 dólares por persona. Muy mal servicio por parte de los anfitriones y del personal del edificio”

“No pudimos acceder al alojamiento ya que la cerradura no abría, inclusive trataron en el mismo edificio y no abrió y nos informaron que debíamos encontrar donde dormir porque no podían resolvernos en la noche. Aterrizamos en Miami a las 8:00 pm y tuvimos que buscar donde dormir esa noche porque los anfitriones no resolvieron con el cerrajero o con lo que necesitan hacer. Gracias a Dios el servicio de Airb&B pudo cancelar la reserva y tuve que buscar nueva ubicación al día siguiente”

“El lugar estaba sucio y descuidado, el acceso bastante complejo para poder entrar, su comunicación después de un problema de chinches en el colchón fue a través de IA, cero empáticos con el problema.”