Villatel

“My only complaint was the parking! You charged me .99 every time I went in and out and you charge me 36.75 x5 times plus each of my family had to pay! That was absurd! I was there 4 days! I didn’t like sharing bathrooms either .”

“Great stay. Nice place and all rooms were clean. Only issue was the trash. Outside in the trash bin someone threw unbagged trash and food items away which attracted raccoons that created a big mess. These items were there prior to our arrival and should have been cleaned and removed before we arrived. Other than that it was a great place to stay.”

“Over priced plus we did not know we had to pay $35 a day per car per parking and pay 285 for early check in.”

“It was great place to stay nice environment it was just bugs in certain rooms and the kitchen as well and the kitchen knives were not clean at all , the movie room was not clean trash in between the seats but overall it was a good place just need a better cleaning crew”

“The good: location! Right on the beach. The stretch of beach is beautiful, uncrowded, and kid-friendly. Walkable to great ice cream spot, Beachside Creamery. Publix is a 4-minute drive away, and Oceanside Pizza is right down the road. The setup of the house worked well for two families. They converted the garage into a movie theater, which was fun for the kids, but we would have preferred a functional garage stocked with beach toys. The private pool was great, I recommend paying to heat it. The not-so-good came down to the property management. Communication was not good with very slow responses. We called the Villatel number and were told they didn’t manage the property. When we arrived, the key was in the door and the door was open. Code for the lockbox did not work. The cleaners were not great, no attention to detail. House not well stocked at all. Trash overflowing in bins, they did not empty even after we asked. Check out neighboring units, they seem to be better managed.”

“Very bad experience. The room was dirty, there were visible stains on the bed, and the whole room had a strong odor. After staying there, all of us had allergy symptoms. The cleanliness was far below basic standards. I would not stay here again and do not recommend this place.”

“The dishwasher didn’t work properly and had to be repaired. The kitchen was not stocked adequately for the number of people the house sleeps. The ceiling in the trampoline room leaked when it rained and sahiwed signs of previous repair. We received a bill for $106 after we left for using the grill that was provided.”

“Overall, I would rate this stay a 4 out of 5. The home itself was beautiful, clean, and spacious, and it comfortably accommodated our group. The game room, theater room, trampoline room, and pool area were definitely highlights and made the experience enjoyable. However, the additional fees for amenities were a major drawback. Several features that are typically included with most rentals required extra payment, including pool heat (which is necessary to use the hot tub) and the grill. These added costs can significantly increase the total price and were not as clearly expected upfront. Aside from the extra fees, the property was well-maintained and provided a great overall experience. I would recommend the home, but future guests should be fully aware of the additional charges before booking.”

“The place was nice, but we had some issues: 1. Little privacy. The main glass windows and doors not having any curtain or shades. Others could see straight in, especially at night. 2. The stove exhaust vent would flap in the wind, causing a loud and annoying sound. The fix they came up with was to tape it shut from the outside, hindering us from using it while cooking. 3. 4 of the 6 recliners in the theater room (converted garage) did not work upon arrival. They got all but 1 working. 4. There is a split vac system in the theater, but there were no controls for it. So it was constantly uncomfortable in there. 5. The main toilet did not work upon arrival. 6. They boast 24/7 service, but not true. We arrived at 4pm the first day, found all the issues by 6pm, called them in and they told us all of their service techs were gone for the day but would come fix first thing in the morning. First thing in the morning ended up by about 11:30am the next day.”

“several issues. The refrigerator was over heating. The fire alarm was going off since I arrived. I called emergency maintenance and told them it smelled as if the socket was burning the walls as well. The gentleman came and turned the whole breaker off and replaced the alarm. I advsied to him the water is not getting hot. He advised someone will be out in the morning to fix the refrigerator. The next day I called again and complained as with the breaker off I couldn't use any socket or the stove. He finally came and I showed him the severe ant problem. There were ants coming out of the stove and up the walls ont he counters and in the bed of master bedroom 1 with the bathroom. He said he will come spray and never came. The water did not get hot so there has been cold showers. There is a ant issue and it's extremely disgusting. I took pictures of everything. I also took a picture of me having to use the coffee machine on the floor. I have not received any update on this complaint!”