Villatel in Orlando, Florida

“Beautiful home but no real support once checked in. The house itself was absolutely beautiful, the location was super convenient, and the amenities were definitely fun — no complaints there. But when it came to accommodations for luggage help or senior citizens, the experience was horrible. There was no assistance with transportation to the resort, no help for older guests, and absolutely no accommodations unless you pay extra. It felt like everything was an add‑on for more money, even basic support that should’ve been included. If you’re traveling with seniors or need any type of help beyond the basics, be prepared to spend more than you expected.”

“Had a few issues with check in. They ended up making it right. Was hard to get response, I had to get air bnb help involved for resolution. Staff was great onsite, Pool area is very nice, only one pool side restaurant so the food choices get old fast. House was nice, it wasn’t dirty but it’s wasn’t clean. The floors & walls are a little beat up, there was packing tape on the stairs to keep the flooring on, baseboards falling off, legs falling coffee tables etc. They charge you everything à la carte, & It’s in poor taste. You pay daily for parking, pay for early check in, pay if you want your pool heated. Zero guest experience feel, you’re a number. It would be better to price accordingly all in. You come here to bring your kids to Disney / universal outside of that I wouldn’t stay here again.”

“We were so disappointed with this stay. We paid nearly 4k (for 5 nights) and were met with fees for everything. Daily parking fee PER vehicle of $35 (when renting a 5 bedroom villa), fee for using grill or heating the pool at the unit. Only paid areas at the waterpark were shaded (so they monetized shade). Our villa had dirty pots and pans with teflon flaking off into whatever we cooked. They left us zero pool towels at the unit and only 6 bath towels that they stated was “standard”….again we had a five bedroom villa with ten people? Even with all the fees and very strict rules for the property and parking, we still had an issue with other people parking in the singular space provided for our unit…. and the office/number for parking questions or issues were entirely unresponsive and unhelpful. So with our only spot near the unit taken, we had to find “overflow” parking and walk some distance to our villa. We had such high hopes since the location is unbeatable. So sad it went this way.”

“We enjoyed our stay at Villatel. The pictures and description of our unit was a little deceptive. The kids enjoyed their bunk beds with a slide, but the decor was Snow White, not perfect for 4 boys. The pool was extremely small and did not include a spa. I paid for pool heat because I wanted the spa heated, so that was a waste of money. We planned to save on parking by using the shuttle to Universal Studios, but the return trip took 1 ½ hours. After taking the shuttle once, we drove our 2 cars to the parks instead. And, getting in the front gate the first time can involve a considerable wait. On the plus side, the townhouse was quiet, clean, new, and comfortable. The waterpark at the complex was very enjoyable. The location was convenient. Just be forewarned that the townhouse descriptions are generalized, and you’ll need to ask about the specific unit you will be assigned.”

“The villa was nicely decorated and setup. The resort amenities were great. Stinks they they charge you a daily parking fee per vehicle.”