Villatel in Kissimmee, Florida

“The house was beautiful and the amenities were great for the kids. It has a huge amount of space and everything is nearby. We really enjoyed our stay. We did run into a few issues though. Visitor parking was quite a walk from the house, and the property wasn’t very clean when we arrived. We found roaches in three of the bedrooms, a dead lizard in the theater room, and the upstairs rooms had a musty smell. There were also a lot of markings and tape residue on the walls throughout.”

“The home matches the pictures and the description. We had plans, so were unable to utilize the pool/hot tub. The space was very accommodating for our group. The theatre room was perfect. I was disappointed with the timeliness of responses. The batteries in the door died and we couldn’t lock the door when we attempted to leave for dinner. We had to purchase batteries and fix the problem ourselves. Aside from that, the stay was good.”

“This place is big with plenty of damages I was very sad after paying so much for a place that I took photos of 71 damages before I unpacked the media room had a sofa that was busted open dirty carpet throughout the house non working ice maker they had a ice maker on the counter holes in stairs washer and dryer didnot work out dated bedrooms little dishes dirty grill infestation of some kind of little bugs all these things were reported and throughout my stay some was coming in and of the property no peace at all $12,000 paid for a dirty place. They begin to leave front doors open bugs came into the house , this was the worse stay I’ve ever had. And then the retilation”

“House was beautiful and had lots to do inside that everyone enjoyed. The pool and hot tub were clean and we all enjoyed them. The community pool and club house were great also! The only issues were the lock didn’t work on arrival and had to wait 2 hours for maintenance to come and let us in. Maintenance explained that housekeeping must of accidentally unplugged the smart lock. We also had a fire alarm battery go dead and it was beeping, maintenance came at 8:30PM to fix after it was reported early morning. Otherwise our stay was wonderful! House clean.”

“HORRIBLE! This is by far the worst experience I’ve had w/ Airbnb. There was trash & linens at the door upon arrival. The dishwasher & fridge was full of mold. The AC wasn’t working at check-in, was over 80 degrees inside, took 2 maintenance trips to get it fixed. Day 2, woke up at 3:30am to smoke detector going off. Day 3-5, power in master bedroom kept going out randomly. Day 3, smoke detector upstairs goes off & the lock completely fell out of sliding glass door. Day 5, different smoke detector in entry way went off at 4:30am. In 5 days, maintenance came 8 different times & an electrician 3 times for a total of 11 visits in 5 days. Things were still not fixed after all of this. On 5th day, host sent rep from rental company to meet me & electrician. They discussed breaker flipping for master bedroom & losing power over 3 days. Airbnb/host offered 1/2 my money back for this horrible stay and Airbnb offered credit towards my next trip. Why would I book w/Airbnb ever again?! Terrible!!!!”