Vacation By The Mouse

“First night we got there, a plug was broken off inside the outlet & was actively SPARKING. They just said “We’ll have someone look into it.” & left it at that. I had to ask them if I should turn the breaker off so a fire didn’t start. They just said “sure” then didn’t respond AT ALL. We checked in kind of late at night so we were very tired. The next morning we look at the bedding & NONE OF THE BEDDING WAS CHANGED IN ANY BEDROOM. I told them & NO ONE RESPONDED. Then the host lied to Airbnb support that they came to the house & changed the sheets. That was a complete lie. I had to wash our own sheets & buy new ones because I didn’t have time to wash all the bedding before bedtime. I sent the host pictures & videos of the bedding & no one responded. DO NOT BOOK WITH THEM!!! They don’t care about guests safety or health.”

“Very horrible , inconsiderate management company. Terrible overall experience! The first floor bed doesn’t match the listening; it creaks with every move and the mattress sinks. Entire house was filled with hair, bathtub stained and dirty obviously been through multiple guest stays. All bed linens were dirty. They had stains, dirt and HAIR. We reached out and requested clean linen to which the management denied stating ‘that’s not happening’. They place us in the housekeeping schedule for the next day and arrived at 4pm to wipe the hair out of the house. We had small children and explained that the sleeping conditions on dirty linen was distasteful. They absolutely did not care. We sent pictures and videos EVIDENCE of the stains and dirt and they management still denied. They are cheap only care about you making a reservation. Luckily we got air bnb involved and was able to get a partial refund. We washed the linens ourself to sleep for the remaining two nights. Very disheartening.”

“When it comes to professionalism, communication, and cleanliness this property did not meet my expectations. The first thing you should know is this home is listed on Airbnb twice once by Andy and once by vacations by mouse -a travel partner of Andy’s listed as $500 cheaper. With the cheaper rate communication was almost non existent. I received a ton of automated messages but every time I wrote them the response either never came or took over 24 hours met with more automated messages. I asked for several days about early check-in and was ignored. I messaged the original host Andy and he was also very unhelpful. Upon arrival I was met with an ant infestation everywhere even in beds upstairs, a fire alarm that wouldn’t go off downstairs, stains in 2 of the downstairs beds as well as a clogged shower, even found trash and metal under the sheets in the Mario room upstairs, lastly a cheap stand that fell to the floor as soon as we arrived. Customer service was also unable to reach the host”

“location and house was beautiful. a few issues. we were asked to provide a list of names of persons staying at the house with 3 listed as drivers and 5 listed as guests. some of our guests had an issue with gaining entrance due to their names not being provided at the front gate. That was an inconvenice that was later sorted out. secondly our second to last day at the house there was a short power outage which affected the AC unit and the home became extremely hot. It happened after 8pm so we did not expect a response from the owner until to the following day. the issue i had was with communication. i had to confirm if a technician would be sent out. i was told yes. a few hours later i got a message asking if the home was cooling? stated that we were not home will confirm once back at the house. Got back at the house and the home was even hotter than that night before. our last two nights of vacation was horrible and felt like no real attempt was made to correct issue.”

“First of all, the address of the house was incorrect in the listing. The house is very good, large and spacious but the decoration is very old, the beds are very uncomfortable and the bed linen with a bad smell as if they had not been washed. The towels didn't smell good either and they were like very old and used. The bed in one room had no legs and was mounted on bricks and we washed that same thick room. At midnight all the dirty water went up the sink. The televisions are all very small, even the one in the living room. The photos of the listing do not match the actual conditions of the house. In summary, I think they should improve the decoration and fix all the problems that the house has before continuing to rent it in those conditions.”

“This was by far the worst experience I have away from home. There was rodent droppings in the downstairs bed as well as hair. You could also hear the mouse/s making noise in the wall in the kitchen. We seen a mouse twice as well. We contacted the host for accommodations far as getting someone to come out and do a deep cleaning or possibly another room. She only offered to put down mouse traps. We explained it was unsanitary to stay and we wanted at least a partial refund and we had no response. The shower mat had a stain on it. The downstairs bed is very flimsy. I honestly don’t think the home was cleaned very well, if it was cleaned at all. The host does not respond in a timely matter and just stopped communicating after mentioning the mouse droppings on the bed. This is considered a biohazard nothing was done. I don’t recommend.”

“Unfortunately, this was not a pleasant stay. We went two days without a working refrigerator, and the host did not respond in a timely manner. When I finally spoke with someone in the office, they were dismissive and not helpful. I was told to wait 24 hours for the refrigerator to start working, which was unreasonable considering we had already lost valuable time. We had to keep all of our food in the freezer just to keep it somewhat cold. There were several other issues as well. The massage chair advertised with the home did not work, the house was uncomfortably warm, and the Wi-Fi did not work at all during our stay. Overall, this property did not meet our expectations. I’ve had much better experiences with other Airbnb properties. Based on this experience, I would not choose to stay here again.”

“We were extremely disappointed with our stay at this vacation rental. From the moment we arrived, it was clear that the property was not being properly maintained or cleaned. We found bugs and roaches inside the home, which was very concerning and made us uncomfortable throughout our stay. The property showed significant wear and tear, including a broken screen by the pool area. Several of the advertised amenities were also unusable. The pool stick was broken, so we were unable to play pool, and parts of the air hockey table were broken off as well. Cleanliness was another major issue. The home did not appear to have been thoroughly cleaned before our arrival. We found hair and trash in the bed linens on multiple beds, which raised serious concerns about the overall sanitation of the property. Unfortunately, this was the worst vacation rental experience we have had. The property needs much better maintenance, pest control, and cleaning standards. We will not stay again.”

“Horrible experience”

“If you are willing to stay in complete filth this is your place! When I arrived every day was filled with hair, glitter and other unknown stains did it have made all of the bedding but that is all the bathrooms was disgusting and did not drain! The pool was so dirty that we cannot get in it and then they proceeded to send someone to clean it the last day that I was there?? It’s like they know that their house is disgusting and they do nothing about it. Also, the dining room window fell inward when the maid was there and she put it back in it then proceeded to fall out again onto my son so please beware. Also, in one of the rooms on the Roku a man pop on the screen and terrified my daughter.. the couches are so dirty we was scared to sit on them! DO NOT BOOK WITH THEM ITS SO DIRTY🤢”