Vacation By The Mouse in Davenport, Florida

“Loved the house it was beautiful and perfect had everything we needed!”

“We an amazing time!!”

“Very horrible , inconsiderate management company. Terrible overall experience! The first floor bed doesn’t match the listening; it creaks with every move and the mattress sinks. Entire house was filled with hair, bathtub stained and dirty obviously been through multiple guest stays. All bed linens were dirty. They had stains, dirt and HAIR. We reached out and requested clean linen to which the management denied stating ‘that’s not happening’. They place us in the housekeeping schedule for the next day and arrived at 4pm to wipe the hair out of the house. We had small children and explained that the sleeping conditions on dirty linen was distasteful. They absolutely did not care. We sent pictures and videos EVIDENCE of the stains and dirt and they management still denied. They are cheap only care about you making a reservation. Luckily we got air bnb involved and was able to get a partial refund. We washed the linens ourself to sleep for the remaining two nights. Very disheartening.”

“My stay was amazing”

“location and house was beautiful. a few issues. we were asked to provide a list of names of persons staying at the house with 3 listed as drivers and 5 listed as guests. some of our guests had an issue with gaining entrance due to their names not being provided at the front gate. That was an inconvenice that was later sorted out. secondly our second to last day at the house there was a short power outage which affected the AC unit and the home became extremely hot. It happened after 8pm so we did not expect a response from the owner until to the following day. the issue i had was with communication. i had to confirm if a technician would be sent out. i was told yes. a few hours later i got a message asking if the home was cooling? stated that we were not home will confirm once back at the house. Got back at the house and the home was even hotter than that night before. our last two nights of vacation was horrible and felt like no real attempt was made to correct issue.”