Upstay

“Biggest issue is the front door lock needs to be fixed. Owner has gerry rigged the door to make it lock but it isn't suitable. There is no deadbolt on the door and even when locked, the door has 2 inches of travel. Door is not secure. It moves when other residents open and close their doors. A/C was turned off remotely when we were out all day at the parks. When we got back late at night the entire apartment was 79 degrees. The apartment building is not nice. All the hallways smell very bad. For the price, the rest is you get what you pay for. This is not a luxury apartment. It has the bare minimum. All furniture is cheap. Toilet bowl isn't attached in the bathroom and moves when in use. Other amenities as far as shampoo and conditioner were not present. Positives are that the place allows pets.”

“Positives first: The location is great with tons to do and tons of restaurants around. Extremely close to universal as well which is a big plus. The cost was extremely low comparative to other options near by. Our hosts were communicative and respectful which is much appreciated. Unfortunately there were other issues with the location that prevents a 5 star rating. It took us multiple times to check into our room due to the keys being given not working. Upon entering the room we were greated by a clogged shower. Overall the location itself is great with a respectful host but the hotel itself could use some work. You get what you pay for.”

“Lost a few days in the pool and hot tub due to the heat being turned up to 110. Grill didn't work. Pool lights went out after first night. Beautiful property just needed to be checked before we arrived.”

“Good location! Apartment need some repairs (lock/door) but is worth the price.”

“Muy bueno todo, solo que deberían de cambiar los colchones. Se hunden bastante y hacen doler la espalda y la cintura”

“The room was alright. Location was great for getting to and from universal and not spending insane amounts ubering. The room wasn’t perfectly clean though. Hotel front desk was helpful as our keycard kept disconnecting from the room.”

“The internet was pretty spotty. We’d be connected in the morning and by the time we’d return from our daily activities in the afternoon all of our electronics would be disconnected even stuff we left there. Then as we were getting ready to go swimming a cockroach about an inch and a half long ran out of the bed room and into the living room and we saw another as we were leaving to check out.”

“La ubicación es buena, cerca de restaurantes La comunicación con la anfitriona es buena, siempre te responde y está al pendiente Una pena que el lugar este infestado de cucarachas, en la cocina y sala salen por todos lados. El anfitrión comento que no podía reubicarnos en otro lugar Y tuve que quedarme ahí la estancia contratada, es bastante incómodo estar viendo todos los días a los bichos”

“We are happy he was commutative but it did look a lot run down compared to what the photos look like. We were missing blankets and there were chips in all the furniture, and patch jobs in the wall and look half done”

“Upon arrival, we were shocked to see this was more like public housing. The only attribute that would suggest it is a resort is the pool, which was out of commission our entire stay. The whole place is quite dated. We weren’t aware that the hotel staff could not help us with anything as we rented from a third party, upstay. I messaged upstay regarding the fact that there were only 2 sets of tiny toiletries for 4 people, they told me to go to the store and purchase my own. They only provided 1 towel per person. When I spoke with them, they immediately submitted a form to cancel our reservation due to altercation! I regret not taking them up on that offer. They were literally of zero service as they were not part of this hotel. I will not call it a resort. People live here. The feeling was more like public housing to me. It’s in a very undesirable location. The area offers nothing. They have their own “store” that is so overpriced. And I found several black public hairs in our sheets!”