Upstay in Orlando, Florida

“Upon arrival, we were shocked to see this was more like public housing. The only attribute that would suggest it is a resort is the pool, which was out of commission our entire stay. The whole place is quite dated. We weren’t aware that the hotel staff could not help us with anything as we rented from a third party, upstay. I messaged upstay regarding the fact that there were only 2 sets of tiny toiletries for 4 people, they told me to go to the store and purchase my own. They only provided 1 towel per person. When I spoke with them, they immediately submitted a form to cancel our reservation due to altercation! I regret not taking them up on that offer. They were literally of zero service as they were not part of this hotel. I will not call it a resort. People live here. The feeling was more like public housing to me. It’s in a very undesirable location. The area offers nothing. They have their own “store” that is so overpriced. And I found several black public hairs in our sheets!”

“Our stay was lovely! We enjoyed spending time with family and, most importantly, dropping my son off at UCF as he begins this exciting next chapter of his life. It was the perfect place to make some special memories together.🖤⚔️💛”

“I had an excellent stay! Overall space was comforting and relaxing with a wonderful environment and community.”

“Great place to stay near the convention spaces,parks and attractions will definitely be back next year.”

“We had a great stay! The Airbnb was clean, comfortable, and exactly as described. The location was convenient, and everything we needed was provided. We really enjoyed our stay and would definitely recommend it!”