Une Homes

“Honestly, the location was good but the airbnb itself was gross, carpet was crusty, outlets didn't work, minimum toiletries, unexpected fees, little to no appliances, showers moldy and little to no water pressure. Honestly not a great airbnb for the price.”

“What is being advertised should be what you get upon arrival. Especially cleaning details. The bedding should all be destroyed we should not have paid for a bed that could not be used. Definitely will contact the health department to give them the pictures. As well as that carpet needs to be replaced or cleaned.”

“Let’s start here the main reason I’m rating this place a 2 is because when we arrived (around 11 pm at night) the home was beautiful and everything was as described. The ac was not working the house was 83 degrees. I voiced my concerns to the host she sent a tech right away ❤️. I appreciated her rapid response to make us comfortable. The hvac tech temporarily fixed it . It worked that night and partially the next day I assumed because of the Florida heat was why it was a lil toasty but no the ac was not working again. I informed the host she tells me a tech could not come til the next day. Told me only thing she could do was extend my checkout time. I told her I was thinking about extending my stay but not under these conditions of the ac not working. Then she responded with a solution ONLY IF I EXTENDED SHE WILL MOVE ME TO ANOTHER UNIT. I found that insulting that the only way we could get comfort was we price more days.. what was more insulting the ac tech came at checkout”

“The host was always very responsive when we had a question or concern. The house overall fitted our needs and is in a great community with amenities. It was close to the things we wanted to do. The property is managed by Une Homes and they could do a little better managing the property. During our stay we had to request bed protectors for the two kings (there were none unlike the other beds), new batteries for the front door, and a the dryer wouldn’t work (needed a new knob). We had to coordinate when they could come as we wanted to be present so that was our own doing of having to wait for them. You can definitely see the house is used a lot and could use some updates (bathroom grout, etc) but it fitted our needs. The host was fantastic. Overall we had an enjoyed our stay.”

“Maria's home was nice and had plenty of space for my large extended family of 15. She & Fabio were quick to respond with all of our issues. While this home looked like the pictures listed, it seems nobody has really been there for updates. We got there to find a majority of the game room was broken. Maintenance came and fixed most of it. My concern was, we had smoke detectors going off when we arrived and the response was to take the batteries out. We also found the dishwasher was leaking, Maintenance came by, ran it and left within 10 mins of not finding a leak, not staying until the cycle ended when it drains. We also found the dryer took 4 hours to dry, we tried to fix it by cleaning out the clogged lint in the vent. We were able to get a lot out (a grocery bag full) but asked that maintence come and clean the rest of the 10 foot vent. He came and brought a drain snake and was irritated we told him that wouldnt do anything. There were many other issues like this but space is limited”

“Family of 6; Part of our party had trouble getting inside gate; provided codes did not work, but they were able to behind another vehicle. The cleaning person was literally leaving as they were pulling in. Got to the front door to find out the lock pad does not work. they ran them down the to get them to let us enter by key. The remaining group arrived in the early a.m hours nxt day and also could not enter the gate; security informed us there were no reservations at the address we were staying at. I immediately called booking which they were little to no assistance with getting us in. We kept being told we were at the wrong gate at 3 different gates; we finally came across a security gaurd that was able to speak with booking on my phone and he gave us the code to get in 2 hours later. after a beach day we came back to NO HOT water for showers. champions gate has also turned on to carnival cruise lines; ppl were raming the gate to get in, sharing gate codes and being super loud at ni”

“the ac wasn’t working the first night we got there. She sent maintenance and he did nothing for us. The second night it was 90° inside the house and she was slow to respond. She told me at 8pm someone would be by and I waited waited waited until 1:30 am then she finally responded and told me nobody was coming. I had to spend $500 for my family to stay in a hotel. My 8 month old baby got sick due to the heat in the house. Air Bnb is not helping with a refund. Absolutely terrible stay.”

“The house did match the pictures but upon staying for a few days we did start to notice that the house was not as clean as it looks. All the bathrooms had dust on the walls/borders that never looked cleaned, one bathroom had bloody boogers on the wall. Kitchen wall had stains that dripped all the way to the floor. I reached out to the host after realizing that the house had maintenance come over while we were still sleeping which I didn’t think was right. Host offered a later check out for us only to take it back once I answered her. For the price that we paid, I would’ve preferred to stay somewhere else.”

“This stay was honestly a huge letdown. We were given the wrong address, which had us circling the parking lot and asking strangers for help. At night, beetles constantly came in through the front door, which was extremely uncomfortable. The “heated” pool was cold, and the pool area had almost no lighting, making it unusable after dark. Inside, it was unbearably hot no matter how we adjusted the thermostat. There were also several maintenance issues the showerheads barely worked, and the bathroom sliding doors in the showers did not close properly. One closet door was broken as well. Basic essentials were lacking: there were not enough paper towels or toilet paper, along with only two trash bags, one small dish soap, and a single dishwasher pod. Overall, this was a frustrating experience, and I hope the host takes the time to address these issues for future guests.”

“⭐️ 1 Star I would not recommend staying here. From the moment we arrived, there were multiple issues that were never properly resolved and ultimately impacted our entire stay. The main common area television did not work at all, and instead of providing a solution, I was told to search for compatible remotes myself—which is unacceptable for a rental that is supposed to be guest-ready. The WiFi connection was extremely unreliable, constantly dropping and requiring resets, which made it difficult to use throughout the stay. The ice machine also did not function properly and did not produce enough ice for the number of guests the home accommodates. More concerning were the safety issues. Two chairs were broken, one of which nearly caused a fall. The outdoor rug was lifted and unsecured, which caused me to trip and injure myself—resulting in a scraped arm. There was no first aid kit available in the home, and no house guide with basic information such as nearby urgent care or emergency”