Une Homes

“Family of 6; Part of our party had trouble getting inside gate; provided codes did not work, but they were able to behind another vehicle. The cleaning person was literally leaving as they were pulling in. Got to the front door to find out the lock pad does not work. they ran them down the to get them to let us enter by key. The remaining group arrived in the early a.m hours nxt day and also could not enter the gate; security informed us there were no reservations at the address we were staying at. I immediately called booking which they were little to no assistance with getting us in. We kept being told we were at the wrong gate at 3 different gates; we finally came across a security gaurd that was able to speak with booking on my phone and he gave us the code to get in 2 hours later. after a beach day we came back to NO HOT water for showers. champions gate has also turned on to carnival cruise lines; ppl were raming the gate to get in, sharing gate codes and being super loud at ni”

“Overall, the location and property were beautiful and provided plenty of space for a large family gathering. The home itself has great potential and we enjoyed our stay, but there were several issues that affected the overall value for the amount we paid. The parking situation was not as expected. The listing stated that garage parking was available, but the garage had been converted into a game room. We were also instructed not to park along the side, which made parking somewhat inconvenient. The linens and towels provided appeared dingy, so we ended up purchasing our own for the stay. Some of the furniture was broken and in need of replacement, and the carpets could definitely use a deep cleaning. The upstairs air conditioning was not cooling properly, although the downstairs remained comfortable. We also noticed that some of the room lights were very dim. One issue that was particularly frustrating involved the trash. We took the trash out as instructed, but someone moved it from th”

“Maria's house was just as beautiful as the pictures! We had an amazing time! The only thing is....the house only had 1 kitchen trash bag, no dish soap, 1 roll of toilet paper per restroom”

“The house did match the pictures but upon staying for a few days we did start to notice that the house was not as clean as it looks. All the bathrooms had dust on the walls/borders that never looked cleaned, one bathroom had bloody boogers on the wall. Kitchen wall had stains that dripped all the way to the floor. I reached out to the host after realizing that the house had maintenance come over while we were still sleeping which I didn’t think was right. Host offered a later check out for us only to take it back once I answered her. For the price that we paid, I would’ve preferred to stay somewhere else.”

“The overall stay was acceptable, and the property generally aligned with the listing. However, there were a few areas that need improvement. There was not enough toilet paper provided for the duration of the stay, and some of the sheets and towels appeared stained, which impacted the sense of cleanliness. I also came across a broken glass cup, as well as other broken kitchenware like pots and blender which should be addressed for safety reasons. With better attention to these details, the experience could be significantly improved for future guests.”

“This stay was honestly a huge letdown. We were given the wrong address, which had us circling the parking lot and asking strangers for help. At night, beetles constantly came in through the front door, which was extremely uncomfortable. The “heated” pool was cold, and the pool area had almost no lighting, making it unusable after dark. Inside, it was unbearably hot no matter how we adjusted the thermostat. There were also several maintenance issues the showerheads barely worked, and the bathroom sliding doors in the showers did not close properly. One closet door was broken as well. Basic essentials were lacking: there were not enough paper towels or toilet paper, along with only two trash bags, one small dish soap, and a single dishwasher pod. Overall, this was a frustrating experience, and I hope the host takes the time to address these issues for future guests.”

“location was great, we had trouble checking in code didn’t work so we had to wait for a new one. then the next day code door didn’t work again so we had to wait for another reset. two days in a row the elevator wasn’t working hard to have a child in a stroller. bathroom was left dirty but someone did come the next day to fix. also walls are very thin you can hear anything and everything from surroundings.”

“The experience was mixed and, frankly, below what the listing suggests. The advertised capacity of up to 5 guests is quite unrealistic. We were two adults on a work trip and it already felt tight: one of us had to sleep on the sofa bed in the living area, which also needs to be folded away every day. The dining setup is very small (realistically suitable for no more than two people), which limits the functionality of the space. The apartment is new and visually appealing, but the equipment is quite basic. There were no supplies that are generally considered standard nowadays (trash bags, coffee, salt, pepper, etc.), which affects overall comfort. The building is modern and the common areas that are available are of very high quality —especially the workspace and upper-floor social areas. However, a key issue: during our stay, both the gym and the pool were not available. In a property of this type, in this location, and at this price point, this is not a minor detail.”

“Pros: Cleanliness, resort amenities, conveniently located near stores. Cons: • 45min to Universal, 25min to Disney, much longer to both with traffic. • HVAC system broke on 3 separate nights, including the night of arrival. Maintenance came, the problem persisted on-and-off until the thermostat was replaced on night 7 of our 10-night stay. • 4:30am the 1st night woke to the home’s excessively loud pool pump motor, pulsing through the house. We were told the noise was normal and everything was functioning; noise continued for 6 days. • Pool water was cold after 2 mild days. We were told this was also normal, depending on weather. Offered refund for 1 day of pool heating, but have not yet received. • Filed a claim with Airbnb on day 7, properly documenting all issues. Airbnb refunded us the max amount of 30% for the first 7 days. After we filed the claim the pool pump motor was finally replaced, the noise ceased. Host offered late checkout, and revoked offer after we filed a claim.”

“Very Problematic. Shower doors fell off tracks in both bathrooms and although i didn't get cut it hurt. The toilet in master was clogged when we got there as was the tub, we had to go out and but clorox because the toulet backed up in the tub. No working iron, they replaced it a day later with another BROKEN iron, the next day they dropped off the 3rd one but we were done with conference and didn't need it. The upstairs bathroom #2 was running alive with bugs, and the walls going upstairs were running alive with more bugs, maintenance had to come at 8pm to spray. There was not 1 cleaning product, mop or extra roll of toilet paper in this place. The roll in every bathroom was a half used roll. More than half of the electrical outlets didn't work. The lamp in bedroom was broken. This unit wasn't cheap and it definitely needs major maintenance. I have a great rating with Airbnb and have never had a complaint against me and I have videos and pix to backup ALL of these claims. Very Bad.”