Une Homes

“everything was good only bathroom needed better cleaning”

“The house is older than it looks on the pictures, a lot older... There was only half a roll of toilet paper on each of the bathrooms, no coffee filters and no paper towel, im not sure if that should be expected to be there, but nice to have. Game room needs URGENT maintenance, some of the carpentry work was falling off, some were gone already and had some nails and sharp edges splint out. besides that, everything went fine”

“The house was beautiful, the pool was great, and the location was perfect for Disney. Unfortunately, for a newer construction and the price, we were disappointed with the experience. Upon arrival, there was an extremely strong marijuana smell throughout the house. We are not a smoking family and had 3 children with us, so we had to keep windows open during a very hot weekend. We also found dirty sheets in the Mickey Mouse room, a kitchen light that didn’t work, and cigarette butts/joints outside. We contacted Maria and the property manager came out, apologized, took pictures, and said cleaning would address everything. They changed the sheets and mopped, but nothing was done about the smell. We were then offered free use of the grill and later, at 10 p.m., the option to move properties. With 8 people and a 3-day Disney trip, moving wasn’t realistic. We paid for a nice home but unfortunately had a mediocre experience and would not recommend staying here.”

“Fabio’s place was not bad! We had an issue with getting into the house which took several code changes prior to us being able to make it inside, but they were responsive and prompt in fixing the matter. The Tangled room is not a bunk bed as pictured, it is two separate beds. Outside of that, it was nice!”

“Beautiful home and Maria was a great host. Responded promptly and the place looks just like the pictures. There’s many utensils like forks and spoons but I wish it was more pots and pans for cooking for a large family. We made due with what was provided but there wasn’t any trays to put anything in the oven so we used aluminum foil. Overall my family had a great time at this beautiful home.”

“Honestly, the location was good but the airbnb itself was gross, carpet was crusty, outlets didn't work, minimum toiletries, unexpected fees, little to no appliances, showers moldy and little to no water pressure. Honestly not a great airbnb for the price.”

“What is being advertised should be what you get upon arrival. Especially cleaning details. The bedding should all be destroyed we should not have paid for a bed that could not be used. Definitely will contact the health department to give them the pictures. As well as that carpet needs to be replaced or cleaned.”

“Let’s start here the main reason I’m rating this place a 2 is because when we arrived (around 11 pm at night) the home was beautiful and everything was as described. The ac was not working the house was 83 degrees. I voiced my concerns to the host she sent a tech right away ❤️. I appreciated her rapid response to make us comfortable. The hvac tech temporarily fixed it . It worked that night and partially the next day I assumed because of the Florida heat was why it was a lil toasty but no the ac was not working again. I informed the host she tells me a tech could not come til the next day. Told me only thing she could do was extend my checkout time. I told her I was thinking about extending my stay but not under these conditions of the ac not working. Then she responded with a solution ONLY IF I EXTENDED SHE WILL MOVE ME TO ANOTHER UNIT. I found that insulting that the only way we could get comfort was we price more days.. what was more insulting the ac tech came at checkout”

“the ac wasn’t working the first night we got there. She sent maintenance and he did nothing for us. The second night it was 90° inside the house and she was slow to respond. She told me at 8pm someone would be by and I waited waited waited until 1:30 am then she finally responded and told me nobody was coming. I had to spend $500 for my family to stay in a hotel. My 8 month old baby got sick due to the heat in the house. Air Bnb is not helping with a refund. Absolutely terrible stay.”

“This stay was honestly a huge letdown. We were given the wrong address, which had us circling the parking lot and asking strangers for help. At night, beetles constantly came in through the front door, which was extremely uncomfortable. The “heated” pool was cold, and the pool area had almost no lighting, making it unusable after dark. Inside, it was unbearably hot no matter how we adjusted the thermostat. There were also several maintenance issues the showerheads barely worked, and the bathroom sliding doors in the showers did not close properly. One closet door was broken as well. Basic essentials were lacking: there were not enough paper towels or toilet paper, along with only two trash bags, one small dish soap, and a single dishwasher pod. Overall, this was a frustrating experience, and I hope the host takes the time to address these issues for future guests.”