Une Homes in Clermont, Florida

“The property was clean, nicely set up, and looked as pictured. The host was responsive, and the gentleman who met us at arrival was friendly and helpful. Unfortunately, several issues affected our stay. No complimentary toiletries were provided, and we lost about 2½ days of access to the game room because it was extremely hot due to an AC issue. We had five children with us, so they were unable to use the room, which was a major disappointment. There was also very loud music from the neighbors from morning until night, making it difficult to relax. We were given incorrect information about parking, which caused confusion. Additionally, the main pool was closed several times because thunder was reported within 10 miles, further limiting the available amenities. Overall, the property was nice, clean, and as pictured, and the host was responsive. However, the game room issue, excessive noise, parking misinformation, and repeated pool closures significantly impacted our experience”

“My family and I had a great stay! Very spacious home”

“Great vacation home and pool amenities were perfect.”

“What is being advertised should be what you get upon arrival. Especially cleaning details. The bedding should all be destroyed we should not have paid for a bed that could not be used. Definitely will contact the health department to give them the pictures. As well as that carpet needs to be replaced or cleaned.”

“Maria's home was nice and had plenty of space for my large extended family of 15. She & Fabio were quick to respond with all of our issues. While this home looked like the pictures listed, it seems nobody has really been there for updates. We got there to find a majority of the game room was broken. Maintenance came and fixed most of it. My concern was, we had smoke detectors going off when we arrived and the response was to take the batteries out. We also found the dishwasher was leaking, Maintenance came by, ran it and left within 10 mins of not finding a leak, not staying until the cycle ended when it drains. We also found the dryer took 4 hours to dry, we tried to fix it by cleaning out the clogged lint in the vent. We were able to get a lot out (a grocery bag full) but asked that maintence come and clean the rest of the 10 foot vent. He came and brought a drain snake and was irritated we told him that wouldnt do anything. There were many other issues like this but space is limited”