Tropical Villas Property Management

“We had a few hiccups on our stay but the host was very responsive in providing what we needed and our stay was just fine. The unit is in need of a major deep clean which we shared w. The host as well of other things we saw needed attention and they immediately got to work on it. I was satisfied with this stay as we evacuated last min for a hurricane and it fit my family and we were safe it got the job done. Hosts were great responsive and took care of everything we asked! Which made up for the few obstacles we had.”

“This place was overall good, it was close to the universal parks and accommodated our large family easily. Kitchen was well furnished - cutting boards were missing but they delivered once notified. They sent a message about limited sanitary supplies upon booking, and it was limited to the point of some inconvenience to us. Hand soap was a tiny bar and was not usable after a day, and one roll of cheap toilet paper per bathroom was barely enough for us, and we were at the parks from 8am to 6-7pm. They also provided no body wash or shower soap and we had to go buy our own. We found it hard to stay clean in the place and keep it clean due to scuh limited supplies. Would recommend packing these things if you're staying here. Other that that, we had a convenient stay with responsive hosts. We were able to get to parks very easily and quickly with no issues and the place was not difficult to park at or get in and out of.”

“Everything was great checking in was a bit because of the lady at the front gate was rude. Also no wash clothes but we had towels and only one trash bag had to get supplies that I thought would be in there but other than that it was great and couldn’t use the grill and the hot tub was cold”

“We should have been told ahead of time that the Theater room didn't work and that the gaming system didn't work. The pool table balls kept falling out the pockets it wasn't in bad condition, the game room was awful and the stairs going up stairs need another of work. The carpet is ripped, the staircase needs painting and it looked dirty. There were no curtains hanging downstairs for privacy. The beds were to hard, my whole family complained. The recliner sofa was about to break on both sides when you recline back in it. This was not a luxury home. I have paid less for a home and didnt have these problems. We were very disappointed”

“area of place was close ro Walmart, target, publix...ext. I wouldn't recommend this location. Roaches, fireworks until 4am was allowed. I went to another resort to visit family and they band fireworks. needs a deep clean and good cleaning after renterw leave. The vacuum eas full of previous use trash and working amenities like dishwasher, unbalanced washing machine and functioning game room and pest control and restrictions on noise at a certain time 4am fire works is ridiculous. No binder like they mentioned”

“Kids enjoyed rooms/pool. stay incl several issues. There was a lighting issue in the dining area, Avatar room closet door was off track. The game room AC never worked properly so game room was unusable, very disappointing. Wobbly chairs that felt unsafe, only one roll of low-quality toilet paper per bathroom, no washcloths provided, which other vacation rentals consistently provide. Trash left in the outdoor bin that attracted raccoons. There was also a potential safety concern in the Stitch-themed room when a decorative light became caught on fabric and began turning brown from the heat. Most disappointing was the poor communication from the PM company employee JP. Despite the listing stating hosts typically respond within an hour, I did not receive a response until the following day after 10am. with no apology. While maintenance issues can happen, the lack of responsiveness, unresolved game room issue safety concerns and poor customer service negatively impacted our stay.”

“The house is big and spacious that’s about it. The baseboards and walls haven’t seen a mop in years. The carpet is so worn down and stained it’s disgusting. It is also so hot in there 72 in Florida weather for that size house is less then great. We had to goto Walmart and buy fans just to be able to sleep. They also told us not to use the garage but on the fridge it clears says to use the garage and driveway. I also had to write them about the trash not being picked up and they basically said it was a me problem. The trash bin provided is broken the lid won’t stay on, animals will continue to get in the trash. So make sure you keep on the community people to pick it up daily. Wouldn’t stay here again. They also provide NOTHING not even an extra roll of toilet paper in the restrooms. I’ve never stayed at an Airbnb where they don’t even have salt, pepper, and sugar. Literally every Airbnb I’ve stayed at has had like a little community cabinet where people can leave things.”

“The host was extremely unhelpful. The place has AC restrictions which does not allow you to turn it down; it was very hot and uncomfortable. The beds were terrible. I have stayed in a lot of properties, and I have never left a negative review. However, for this one, I have done so; don’t waste your money or vacation on this rental.”

“I booked months in advance to attend a graduation in the area. I even messaged the host the day before with no issues raised. Two hours before my check in (while I was driving to the location) I received a message from the host that I had to pay 2 pet fees of $125 each. This turned my weekend into a hostage situation rather than a fun family trip. it bothered me all weekend because I thought these fees should have been included. It turned out I was right and AirBNB fixed the situation which is the only reason I'm giving any positive information. I should have never been put in this situation and the host had months to clarify this, not hit me up for more money the last minute which, by the way, caused our check in to be late because the host didn't give us the access information until they recieved the ransom. The garbage can smelled like egg farts, they gave us 1 garbage bag, roll of paper towel, and dishwasher pod to last 3 nights, rugs and carpet are stained, fire ants in front.”

“we arrived in Florida very late, trying to get through the gate at 2am was very challenging. there were no real clear instruction as to what gate to go through. when we arrived every single bed was disgusting and dirty. when I woke up the next day I looked at the bedding there was actual human poop on the bed. I freaked out. after inspecting the bed it was covered in filth as we're all the beds in the house. the whole house had a cat pee smell. one of the main bedrooms wrecked of pot. luckily when I contacted the host they came and removed my bedding, but how on earth do you not clean the comforters for your guests. especially when we were staying for 11 days. the house does not provide any additional items so be prepared to buy all your essentials. there were no face towels and barely enough towels for our entire stay. I had to wash towels regularly. over all I was so grossed out staying in this house. we will not be back. they need to do a better job of keeping the house cleaned.”