Swanky Vacay

“This was the absolute worst Airbnb stay I've ever experienced. There was no running water in the house. My family had to fill buckets with water from the pool to flush the toilets. We were unable to shower, cook or clean. After several attempts contacting the host and maintenance crew, the issue still was never fixed and my family had to relocate to a new Airbnb. We were only there for one night and the host refused to give me a refund and charged us for 2 nights!! In addition, the house was not clean, the living room was messy and the decor was super outdated and unkept. DO NOT STAY HERE!!!”

“first I want to say this was the worse Airbnb we have ever been to, the kitchen had ROACHES,the beds were used we saw yellow looking stained on them comforter was torn and to make it worse the washer was not in any condition for us to even do laundry, we had no where to park because a second car was parked in the drive way and we parked along both cars and was told it woul be OK but when we got out the next day our car was sticker, for illegal parking,the furniture was horrable,cat hair was all over the sofa the vents was very dirty I wouldn't recommend 1307”

“Our stay was extremely disappointing. The house looked nothing like the listing photos, which appear to have been taken years ago. The property has clearly not been maintained. The house was very dirty. The sofa and rug were stained, and the pool was filthy, with hair and even a rope left in the water. After we contacted the host, someone came to “clean” the pool, but they only added chlorine and left. The hair, rope, and debris were still there. There were also several broken items throughout the house, including damaged blinds, and even the pool skimmer was broken, so we couldn’t clean the pool ourselves. The property was not as advertised, and the lack of cleanliness and maintenance completely ruined our experience. We ultimately had to leave the house and book another place to continue our vacation. I would not recommend this property unless it is properly cleaned, repaired, and the listing photos are updated to reflect its actual condition.”

“Checking in was terrible. This team needs better communication. They didn’t tell the security gate we were coming so they weren’t tracking us. This took over an hour to resolve because they took forever to respond. Then, when we finally got to the house the electricity was shut off. We had to wait almost an hour for someone to turn it back on. It was 88° inside the house. I was messaged at 11 am that the house was ready, and I contacted them to check in at the gate *another sign I was checking in* and nobody thought to turn on the electricity? After this was solved and everything was settled, the stay was great but the pool was a little dirty. The next day after we messaged about it, it was cleaned. Overall, the house was nice and looks like the pictures. It was clean but maybe the couch should be replaced it looks worn and dirty.”

“This was one of the worst Airbnb experiences I have ever had. From the start, it was a mess. At check-in, we couldn’t access the property because the front door code didn’t work, leaving us stuck outside with no guidance after a long day of travel. Once inside, things only got worse. The house had bugs throughout the kitchen, bedrooms, and even in the beds. This was not a one-time issue—it was constant and made it extremely uncomfortable to stay there. We contacted the host multiple times, but there was no urgency or real effort to resolve anything, which was very frustrating given the circumstances. The air conditioning was not working for most of the stay. An HVAC technician came on the third day, but the issue was not properly fixed and the home remained uncomfortable. There was also a wasp nest by the pool, making the outdoor area largely unusable. Overall, between the access issues, cleanliness concerns, ongoing AC problems, and lack of support, I would not recommend this property”

“STAY AWAY FROM SWANKY VACAY!! Worst vacation experience of my life. After confirming our reservation multiple times, we arrived for a two-week stay only to find another family already in the house. Swanky Vacay admitted a “system error” and left our group of 15+ stranded for hours despite full payment. They eventually moved us—but the new house was filthy, with trash everywhere and roach spray on the counters. Communication was terrible. It took 12 hours to send cleaners who barely did anything. Management was rude and dismissive—one manager even yelled, called me a liar, and threatened cancellation. The house was infested with roaches in every room. An exterminator was promised but never came. We had elderly family and no alternative, so we were stuck. Completely unprofessional, unsanitary, and unacceptable. Avoid at all costs.”

“The family friendly 3 bedroom private pool home was just as described. It was super clean. Everything in the home worked. It was well kept and maintained. Warning though! They instructed us we had to leave the property and they would relocate us to another home without any further explanation. We payed for the 3 bedroom home and they said they were upgrading us to the 8 bedroom home at no extra cost. We didn’t want to but proceeded with the request. The 8 bedroom private pool home had a roach infestation. We turned on the stove to cook and a swarm of roaches came out. And they were all over the first floor, inside the toaster, on top of the cooking utensils, you name it! They had someone come fumigate the next day, but unfortunately it didn’t do much. Also the washing machine did not work. Airbnb support has refunded us the 2 nights we stayed at the roach infested home because the host did not reply.”

“The pictures look great, in reality 4716 windwood needs lots of maintenance, its tired, every knob in the house is loose, broken or missing, grey sectional is stained, main bath toilet leaks water on the floor, it's not alot just enough to be irritating & lastly I notified the host an hour after we arrived that their pool was not running/filtering the water that there was a layer of pollen & bugs on top & for the 10 days we were there is was "never" fixed, they kept saying they would put in a work order or contact maintenance & every day nothing ! We paid $300 a night for a house with a working pool & never got one...We would not rent from swanky vacay ever again...”

“I booked the home 4 months in advance and got welcome reminders up to the day before check-in. On the day of check-in, I received a message from Swanky Vacay on the Airbnb app stating that the home I reserved had a massive plumbing leak and was unavailable. This was a lie, as someone else had been living in it for the last five months and had a month left on their stay. Swanky Vacay offered a smaller place that I rejected, then they offered another home that I had to accepted because our eight-person golf group coming from multiple locations around the U.S. needed a place to stay. I immediately noted several things in disrepair and that the pool was filthy. I reported the pool issue to Swanky Vacay and they said they would make it a priority to get in cleaned. Someone came to clean it seven days later. Swanky Vacay was nonresponsive throughout our stay. Airbnb customer service did step up and facilitated a refund for the pool heat fee and a partial refund for the nightly rental fee.”

“Late morning, when our plane landed, we were informed about a plumbing problem that caused a cancellation. He offered a couple of replacement options that would not work for us. At that time it was too late to find a replacement even though units were showing as available. The property owners had hours to respond to a new request, so I eventually had to give up.”