Swanky Vacay

“Where arriving my room wasn’t ready for 3 hours pst the actual check in time once inside one of the beds weren’t even made. There were millipedes and roaches that we saw everyday of our stay. Some of the furniture was damaged to point if you sat on it you could litterally fall off and hit your head on the window. Would not recommend spend your money else where. Litterally anywhere else. Nice place but just bad execution.”

“La casa en general está bien mantenida y ubicada Lo negativo pocos productos de limpieza (jabón, detergente para el lavarropas y papel higiénico). El aire acondicionado enfría mucho la habitación 1. La habitación 1 no tiene placard y en su lugar está el lavarropas y el secarropa.”

“While it was perfectly located for us attending a conference at the Orange County Convention Center, had good number of beds and bathrooms, was a great price, I will only give Airbnb's 3 stars who don't supply basic needs. There is a new trend with rental properties of giving you a "starter pack" of supplies that then requires you to spend unnecessary money and time on arrival to stock your apartment. Not cool! If id have known before the checkin info, I would have canceled for this inconvenience. We rented the place for 5 days, 10 people--were given 1 roll of TP, 2 garbage bags, 5 spoons, 2 dish washer tablets-- and I could go on, but you get the idea. I would rather pay more for the listing than deal with this kind of thing. As guests, we should all stop accepting it as the new normal.”

“This was an extremely uncomfortable stay. Even just getting into the home was an ordeal. They gave us the wrong code and then forgot to give us the WiFi password. They also forgot to mention how to get inside the development so we didn’t know we had to go through the main gate and give an id. There wasn’t enough cookware, the knives were dull, the floors were disgusting, one home had cockroaches and the others sink broke and leaked everywhere. There was mold in the bathrooms and the pool was covered in algae and leaves and didn’t not look safe to swim in. The grill was an extra cost, as was the usage of the pool, which we didn’t even use cuz it was so dirty and gross looking. This house did not look well maintained or cleaned.”

“Made us take out own trash had to move car in the morning of the checking out without warning”

“We specifically rented this unit because it had a washer/dryer, but the dryer did not work. We explained that we needed to do laundry mid-trip and asked for either a prompt repair or, at minimum, a drying rack. It took two days for someone to inspect it; they said they needed a part and would return the next day, but never did. Despite repeated, daily follow-ups, management never provided a drying rack, suggested another dryer, or offered any resolution. The unit also had ants and a leaking ice maker, though we waited until the end of the stay to report those so management could focus on the dryer. We requested a $300 partial refund. After four days of unanswered follow-ups, we escalated to Airbnb, at which point management offered $50, which we accepted. The rest of the unit was fine, but the poor communication and lack of customer service were unacceptable. I would not recommend this property or others managed by this company.”

“Host gave us a different room, the one that was paid for was occupied already, and we had to move 2 times and was not able to accommodate our whole party; the new place needed maintenance, stairs were falling apart, smoke detector broken, vent on the floor. I am yet to receive the refund they promised for the major inconvenience. Wouldn’t recommend”

“Weekend wasted on addressing issues regarding beds with bugs thus unable to utilize all rooms and No internet/TV. Had to contact Spectrum directly and get modem replaced. Provided images of infestation including images of bites on body. Yet continuing to deny. Poor services, inadequate resolution of issues and difficulty in provide support. Some were unable to sleep and weekend plans had to be canceled.”

“first I want to say this was the worse Airbnb we have ever been to, the kitchen had ROACHES,the beds were used we saw yellow looking stained on them comforter was torn and to make it worse the washer was not in any condition for us to even do laundry, we had no where to park because a second car was parked in the drive way and we parked along both cars and was told it woul be OK but when we got out the next day our car was sticker, for illegal parking,the furniture was horrable,cat hair was all over the sofa the vents was very dirty I wouldn't recommend 1307”

“Our stay was extremely disappointing. The house looked nothing like the listing photos, which appear to have been taken years ago. The property has clearly not been maintained. The house was very dirty. The sofa and rug were stained, and the pool was filthy, with hair and even a rope left in the water. After we contacted the host, someone came to “clean” the pool, but they only added chlorine and left. The hair, rope, and debris were still there. There were also several broken items throughout the house, including damaged blinds, and even the pool skimmer was broken, so we couldn’t clean the pool ourselves. The property was not as advertised, and the lack of cleanliness and maintenance completely ruined our experience. We ultimately had to leave the house and book another place to continue our vacation. I would not recommend this property unless it is properly cleaned, repaired, and the listing photos are updated to reflect its actual condition.”