Sunny Days Vacation Rentals

“This rental has a 30 day cancellation policy that many other rentals do not. I requested to change our dates to the following weekend since I was not able to cancel the rental. I was hopeful because Airbnb showed that the rental was available with a discount for the new dates I requested . However, it was declined with no reasoning. I called to find out why they have a cancellation policy while other Airbnb’s do not. They told me that is how the owner set it up. I was also told my request to change the date was denied because my request is less than 30 days and the reasoning again is because that is how the owner has it set up. I let them know I had a death in the family but they still would not let me change the dates. Most of the remotes did not work. We couldn’t get the AC to work which made the master bedroom too hot to sleep in. The house smelt like mold and the washer had mold in it. Since my stay was so short, and my drive was so long, I didn’t want to be bothered by cleaning.”

“I work in property management so I may have higher expectations than others. I also rarely leave bad reviews. I've used air BNB many years and I always give and receive good reviews however the unit was dirty. stains on carpets. tub was clogged badly. unable to use it day one. parking pass required but they didnt leave one. sent me all over the house looking for it in different cabinets or drawers. disposal was broken. I was asked to get under sink to reset it.. normally not a problem but I don't feel that I need to put in work orders about stuff not working and mess with stuff like that while I'm on vacation...the instructions state one towel per person but they provide laundry supplies to wash them. we were not provided with laundry supplies. the shampoo soap bottles attached to the walls in the showers were empty. we did not have paper towels or toilet paper. they did send a delivery of these items once I reached out however for the price I paid nothing was ready for us to enjoy it”

“Got locked out and stranded in jacuzzi called 911 to help us and the mgt co said it was my fault for getting locked out and not having my phone in the jacuzzi. House was micky mouse electrical was all messed up sliding patio doors old and outdated locked us out just by closing it while we were in the jacuzzi.”

“Home was very outdated. Also, there is a noticeable “old” smell to the house. Took awhile to air it out. The rail by the jacuzzi is broken and exposed rusty nails. This is absolutely a health and safety hazard that needs to be fixed immediately. The worst part was that there was street construction taking place. There was jack hammering going on at 8am everyday. Understandably the work needs to be done, but that should have been communicated to us beforehand. This would have played a factor if we chose that house. Property owners were made aware of the work going on, the foreman told us directly that was the case.”

“While the location is great and the layout in the house is solid. This was a pretty bad experience. The house was dirty: dust all over, food stuck to handles of cabinets, a pretty rough smell. The house needs up keep: The smoke alarm goes off when you take a hot shower, the washer sounds like a jet engine so don't use it at night. The major downside was Sunny Days themselves. While they were responsive... you can tell they are there to milk a property for as much money as possible. The setup feels like a cheap motel (signs everywhere, bad bath stuff, comments about only 1 towel per guest, smelly / ?toxic? cleaning products, etc.) , we had to do extensive cleaning, they did offer to have someone come clean but it was so bad we would have lost access to the house all day. They then told us they would offer a refund (which we took to be a full one)... but after a hassle it was $100. In the end, I wouldn't just avoid this rental... I would avoid anything they manage.”

“We were in Marble Falls for a family reunion & the airbnb listing was misleading to what the property looked like in person. As we entered the rental, there was a kitchen light hanging from the ceiling by one arm that was attached by electrical tape & plaster was all over the kitchen floor. The owner was quick to respond to our call, however we waited for over 1 hour & 30 min for property manager to fix the light. She acted put out & never apologized for the delay nor cleaned up the mess in the kitchen floor. The property smelled of mildew/pungent odor. The air condition was two wall units that blew cold air directly on you when you sat on the couch or laid in bed, making it extremely uncomfortable.There were yellow stains on the sheets , pillowcases, & towels. We ended up checking out early due to mildew smell & dirty sheets. When I messaged the owner asking for some type of compensation, she said upper mgmt. would email me.They never did. HORRIBLE RENTAL/POOR MGMT/DO NOT RECOMMEND!”

“Although the location, to downtown Ventura, was great the property did not meet our expectations for cleanliness and requires some serious attention to detail. We were grateful the facility allowed us to bring our beloved dog but because there was a viscious dog already on the property, and a decent size opening in the backyard fencing, we highly recommend you don't bring your dog. Ammenities were scarce. Example: the listing showed a clothes rack, but upon arrival it was taken up with a vacuum, fan, and air mattress, so we couldn't use it. Minimal supplies in the kitchen, but then with all the cobwebs and bugs crawling on those dishes... No light or walkway, leading up to the unit, and cars in the driveway blocking our entrance making it nearly impossible to enter and or exit without safety hazards. If Air B n B doesn't investigate these claims further we will probably never use them again, and recommend you get a hotel before thinking about staying here.”

“We stayed here for 5 days in May. Immediately everyone in our party had bites from some kind of insect. On the day of leaving my mom had over 100 bites on her body and was in excruciating pain. It is confirmed that this was caused by bed bugs. I have stayed at countless Airbnb’s and have never had anything so disgusting and terrible happen. When we got home we had to bag up all of our belongings and have them dried and anything that couldn’t be dried has to stay bagged up for over 6 months. My mom will have permanent scaring from the bed bug bites. We immediately told the owner and she apologized. We asked for a complete refund from Sunny Days and they are refusing, saying they have documentation of no bed bugs. I will never be staying with Airbnb again. Please do not stay here. If I could give a zero stars, I would.”

“We arrived about 30 minutes after check in a man was still inside cleaning. We waited outside while he finished and someone in our group nearly stepped in dog waste in the main grass area. That evening we saw a mouse run from the kitchen into the sitting area and back. Next day multiple guests heard repeated movement in the walls & ceiling. Saturday morning I saw another mouse run from my bedroom into the bathroom & mouse droppings were found. One guest left early due to discomfort. Pest control was mentioned but the issue remained during our stay. At around 4:30 AM on the last morning 4 masked men with headlamps & equipment including a leaf blower were right outside our windows. As a house full of women this was extremely frightening and woke us abruptly creating a real sense of fear and lack of safety. Overall between the delayed check in, cleanliness concerns, ongoing mouse activity, & the early morning disturbance the stay was significantly disrupted and wouldn’t recommend.”

“colt told me I had 1 hrs to leave after neighbors complained a single made too much noise. sheesh”