Stays By Monaco LLC

“Sheets smelled. Mattress had brown stain. Ants in the kitchen. I called host and complained. They said they would come out but never did. They also said they would refund some money but they never followed up. I would never stay at one of their properties again. I still feel I should be refunded some money. I also think Airbnb should force them to refund money and drop them as a host.”

“The apartment was fine, however, the bathroom faucet was missing its handle, the bathroom hand towel hook was missing its ring, and the host sent us a long reminder about not leaving trash on the porch before we arrived which was a bit off-putting.”

“This is my first ever negative review on Airbnb. I booked the apartment for four weeks but had to move out after 6 days. Walls dirty, AC rattling, advertised pool was closed until end of April, couch was broken, gym equipment damaged, every window dirty. The landlord had no interest in helping. The was just a rental company and not someone’s home. So they just didn’t care. I’m still contesting this with the landlord and Airbnb. I’ve given five star reviews for every host so far, and I’ve been given good recommendations everywhere I’ve stayed also, but this was such a bad experience I hope no one else makes the mistake of booking with this company.”

“This unit is above the parking lot and facing a major roadway. There is LOUD road noise 24/7 - bring good ear plugs, parking lot lights shine in unit all night - bring eye masks. Stained carpets in the bedrooms. Missing caulk in shower with mold present, old tattered towels. Sleeps 6 but only has place settings for 4 and barstools for 2. Kitchen is poorly equipped, with only 1 mixing bowl and no ovenware or serving ware. You cannot prepare & serve a meal in this kitchen. There was an old pizza box in the oven and a pair of socks in the bathroom drawer when I arrived. The amenities are great.”

“The building the apartment was in seemed old and not well kept. The first thing I saw upon arrival was caution tape blocking you from using a section of stairs. The purpose for booking was to cook a dish for my daughter and granddaughters. I travel a lot and have business here so my daughter drove from OKC to spend a little time. None of the cooking utensils were clean and all of the pots were old and scratched on the inside. No tv’s in the bedrooms and the shower lining needs changing.”

“*** DO NOT STAY HERE *** I arrived late on the 1st night of my 17 day stay and found the unit smelling terribly of marijuana. I contacted the host immediately. The cleaners were sent the next day to open the windows and spray febreeze. I left after the first night and asked to cancel my reservation because my 1 year old with asthma and severe allergies was arriving the next day. The host refused. I offered to pay for the first few nights and they refused and told me not to contact Airbnb. I called Airbnb and it took 4 days to resolve this because the host kept lying to Airbnb and saying there was no smell even though the cleaners agreed and let me know they were trying to get rid of the smell but couldn’t. The host refused to refund me the entire time and took forever to respond. Once Airbnb got confirmation from the cleaners about the severity of the smell, they refunded me. This host is awful. They do not respond and will not help resolve any issues. It will only be a headache.”

“It was so terrible i did not made it inside the apartment, for the price and the waiver fee, I thought I was getting something good as soon as we arrive. We get questioned by a group of people outside the apartments that looked dangerous, they were hanging out, girls almost naked, driving and speeding in the complex parking lot, they called me names and were just stalking us, i contacted the host but told me there was nothing to do. I only paid them for nothing i contacted him about changing my dates and he said it was Airb&b rules not to refund me. Please don’t fall for this place for your safety they like to take peoples money.”

“1st night there the air didn't work I was told maintenance would be sent out they never showed had to sleep with windows open never heard from them again. the same day my guess sat in a chair that was broke. same day the blinds in one bedroom where torn up. bath towels looked dirty they only gave us 1 face towel and 1 drying towel for the entire stay trash dumpster was full I would recommend this place to my dog can't wear shoes in the house. the front door had damage where it locks I was highly disappointed in the place”

“Upon arrival, the smell of marijuana was noticeable throughout the stay. The unit had roaches in multiple areas, including where I stored clothes, which concerns me about bringing them home. Common areas had beer caps and trash scattered throughout. Safety was a concern. Broken glass in the parking area and lack of maintenance made the complex feel neglected and unsafe. The listing advertises a pool and grills with polished photos, but both were closed the entire month. Other amenities were inaccessible and the gym bathrooms were locked and disgusting. We were hit with an unexpected $35 charge after booking that was never disclosed. I told them in advance this was a staycation for my children’s spring break. They should have ensured the property met standards knowing that. This listing misrepresents the property significantly, and I strongly urge Airbnb to investigate before more guests are misled. I would not recommend this to anyone.”

“When we walked in there was a huge cockroach on the floor in the bathroom. They said they’d send maintenance but they didn’t. Not worth the price at all and there was no soap or laundry pods. Not a very welcoming air bnb”