Renjoy

“Clean and quiet. Easy drive to downtowns, manitou, etc. Private hot tub and patio. The AC unit was removed before our stay and I guess temps went back up, had to rely on fans.”

“The property was nicely decorated and had a welcoming aesthetic, which we appreciated! Unfortunately, there were several aspects of our stay that fell short of expectations. Upon arrival, we noticed an unpleasant odor. The carpets were stained, and the downstairs area especially needed a thorough cleaning, as we noticed bugs, spiderwebs, and dust. We were also surprised to discover that the hot tub was shared, which we hadn’t anticipated. Additionally, the hot tub jets would not properly shut off, and there were no clear instructions on how to operate them. The pull-out bed was another disappointment, as no sheets were provided and the mattress was noticeably sunken in, making it uncomfortable. While the decor was lovely, the property would benefit from better cleaning, maintenance, and clearer communication regarding amenities. Overall, we were disappointed with our experience.”

“Went for wedding week, no closets to hang anything, and space was not fully clean. The fenced yard is partially chicken wire and pallets. Ac units smelled of cat litter and weed. Cleaners showed up an hour early and told us she needed to start then so we rushed out. Appreciative to have somewhere to stay… but wouldn’t go back.”

“From check in to check out nothing but problems from the lack of cleaning and any way to clean ourselves to the lack of maintenance, an uncomfortable bed in the master, broken freezer, no washing machine, dirty hot tub, inaccessible chirping smoke alarm, the internet is SLOW....the confusion of our checkout date and a cleaner showing up a day early "ON OUR WEDDING DAY" expecting us not to be there and checked out, loud goats right behind the house and the flies that come with farm animals and not to mention the rude cleaner waiting outside for us to leave at exactly 10am. In my eyes Renjoy fell short on this visit. They were quick to reply any time I messaged the host with our concerns but with their robotic and automated answers it was not very personal and did not feel like they were truly interested in making a happy customer... This was a 6 night stay of pure "UNJOY" In the end I did receive some compensation $$$ but still totally unsatisfied.... I will never stay Renjoy again...”

“Overall nice house. Urine smell on master bedding was awful. Worst toilet paper. For a 'luxury' stay, details matter, and were overlooked. We had a large group, got one towel each. Asked for more, got none. Toilet seat in master bath broke. One kitchen towel, no dishwasher pods. Doing chores to leave a 'lux' place, trash, load dishwasher, towels... 😑. Linens on beds did not have a clean smell. This house could also use some repair around sink areas.”

“I was extremely bothered that once making this booking, I was required to pay additional fees on a separate (non-Airbnb) website. $100 for our dog and a $350 security deposit. Additionally, the communications from the manager was excessive and annoying. The place was fine. Clean and had what we needed. However, the lighting was bad, and beds weren’t comfortable. Furnishing was not cozy. Walkable to downtown Buena Vista was a plus.”

“The home had some nice features, but unfortunately we experienced several issues that significantly impacted our short stay. When we arrived, the lock codes we were provided did not work, and it took quite a while to get the correct codes. Once inside, we had issues with the lights, no Wi-Fi, and a problem with the shower door. The Wi-Fi never worked during our stay, and we were ultimately told that no technician could come until after we checked out. Instead, our kids ended up streaming on a laptop using our own connectivity because we had no Wi-Fi for streaming. We were also disappointed with the condition of the pullout couch in the upstairs loft. The couch had noticeable stains and rips. We had planned for our kids to use the pullout for sleeping but we did not feel comfortable having them sleep on it and had to make other arrangements. On the positive side, the host was responsive to our messages and apologetic. Overall, there were simply too many issues for such a short stay.”

“This bnb had some positive and some negatives. Here is some info I wish I had before booking: Positive were that the kitchen was spacious and furnished well. Living room was bigger than expected as well. Clean! Two rooms were not pictured in the listing, which was an oversight on our part. Both the un-pictured rooms had the beds pushed against the walls. There were no nightstands, lamps, or dressers to unpack. But the rooms are too small to leave the suitcases open in. Fine for kids, less so for adults trying to share the space. The hand and bath towels were thin and scratchy. None of the windows had blinds and each only had one curtain panel. This made for bright rooms at night and large gaps between the window/curtains in the bathrooms. Our "host" seemed like a bot or a conglomerate of people. There was always a quick response, however it felt like no real person was handling our problems or requests. They did follow up about some inconveniences though which we appreciated!”

“While overall it was an ok stay, it must be said that I did not enjoy the Renjoy team or their methods of communication. During my stay there was a (very preventable) issue with the master shower that resulted in water leaking onto the bathroom floor. I communicated this with the nameless “team member” (they refused to identify themselves) of Renjoy, but found their responses to be almost AI generated and not helpful. I had to follow up on my own the next morning to hopefully get the issue fixed, but did not receive a reply until that afternoon. I was told there was someone AT the Airbnb. Due to the lack of communication I was not at the property and had to rush back. The team member who showed up was not able to correct the issue, but did leave extra towels to mop up the bathroom in case we needed to use it (which was thoughtful and appreciated) I will personally be avoiding Renjoy properties on this app. The experience, while perhaps minor, was enough to sour my opinion of them.”

“Amenities were not good there wasn’t enough towels and they were horrible to towel with. The blankets smelled”