Pristine Properties Vacation Rentals

“The location of this property is just steps from the beach in a very quiet community. The agency offers rentals of beach equipment and bikes; which is convenient. We communicated with the agency about several cleanliness and maintenance issues. We found them slow to respond and unclear about the time frame in which they would be entering our unit. The unit overall was not to our standards of clean. It felt as if the agency put the responsibility of upkeep reporting on the guest. Several items we reported (dirt and wear on high use areas, a nonworking dryer, air vents clogged with dust, holes in exterior trim on the deck from unknown source, nonworking exterior light) were plainly evident and should have been dealt with as part of long term upkeep and inspection between guests. The agency did extend a partial refund acknowledging our concerns with this booking.”

“NO HOT WATER for the first night. NO WIFI all trip.”

“Location is good. Needs to be exterminated, several roaches, small and big. Actually had one in our grocery tote when we got home. Extra blankets weren’t washed, instructions were to put them back where you found them when finished. You could tell they hadn’t been washed in a while. Instructions are to clean your dishes and put them up before you leave. A lot of dishes weren’t clean when we arrived and ended up washing them before using. Dishwasher doesn’t drain. House is nice, not cluttered, just needs some TLC and monitoring of what the previous renters actually complete for checkout. One last note, bring your own grilling tools.”

“Dishes were dirty, large fan had no controls, either remote or switch, lamps missing light bulbs, other lamps crackled on and off, house in disrepair, bathroom fans did not work. Would not stay in again for price.”

“The location was amazing but the property was dirty and needs maintenance. Trash was left outside, there was dirt on the floor ( paper, candies etc). We have a toddler and had to clean since he puts things into his mouth.”

“Wonderful property but poorly managed. Minor inconvenience, the useable covered door you park at is not the door you enter. You use the uncovered side stairs, and it was raining when we arrived. Message responses were mostly next day, but I do message late. Major issue is the house is in central time but operated by a company in eastern time. They do not take time change into account. So check out is at 9am not 10am and office closes at 4:30pm not 5:30pm. As we were readying to check out about 8:50 am CT the cleaner opened the door without knocking and said "are yall about done". then sat in the private driveway waiting for us to leave until I called the office. The woman who answered was more concerned if the cleaner barged in after check out and argumentative about the checkout time being 9am not 10am, interrupting and cutting me off. The way she spoke to me it seemed like checkout is a known issue not being corrected. Unfortunately management hurt the quality of this beautiful home.”

“The home could use some serious cosmetic interior updates, to match the rental price being asked of it. It was larger than expected, but also much more dated, worn and cluttered than expected. We've rented all over and never seen so much owners "stuff" in any property before. We didnt feel comfortable storing our things with thiers, so we had to live out of our cases. The kitchen was very well equipped, but again too much owners stuff. So we had no cabinet or shelving space to store our food etc. Housekeeping had to return to clean the fridge, wet pet urine in carpet and remove used linens from the previous guest. She was unable to to find the strong smell source, but did spray some lysol in in air. We asked for maintenance, but they never came, re hygine and safety issues. We could suggest this property to others and possibly return ourselves if the above items were truly resolved. Oh and if we we're better prepared for that hot, long, narrow, football field walk to beach.”

“We enjoyed the screened in porch, the swings, and the close walk to the beach. However there was some issues. We asked 5 months prior to our vacation for earlier check in due to how far we would have to drive with our infant and we got told to ask again closer to our date, so we asked again the week before our date to still be told no. On our check in date by the time we arrived the cleaning lady was still there which delayed the normal 4pm check in time as well. We finally got to inside and within 10 minutes of us being in there my infant unfortunately found a small pill under the couch that she tried to eat. The beds weren’t comfortable, not recommended for elders or people with back/hip issues would be best for smaller adults/children/teens. There was also a few roaches, and a lot of the dishes still had leftover food stuck to them as well. Completely on us, but we chose not to message about these issues so we weren’t disturbed. We chose to just let it be and enjoy our vacation.”

“We knew it was basic, but its really basic. We had to call because the code was sent to us wrong. Flies all in the home the whole time. The ceiling fan didnt work. The beach. Well, that private dock is the houses next door and cant be walked out on. The home we rented was the only home that didnt have a boardwalk to the beach, like an access wood bridge, and there were ant hills all thru the trail. The beach was dirty, its private so they dont clean or sift the sand. We ended up having to pack up our beach things and drive to Mexico Beach and park to access the beach. The beach at the home we stayed at, nasty and not able to get out to the beach due to ants and debris. I would never stay at this rental again, yes, it was beachfront, but you cant use it. The stairs were also a killer to go up and down. I dont mean to be picky and I am not really, the cost of the rental was low, but overall having to pack up and go to a different beach was not fun. We will find a new place next year.”

“This house is disgusting has roach bugs! Don’t stay here they won’t compensate you for anything!”