Pristine Properties Vacation Rentals in Mexico Beach, Florida

“Title: Airbnb Review The home itself was very nice, clean, and in a great location right across the street from the beach. We really enjoyed the home overall. Unfortunately, there were several issues during our stay. When we arrived, the door code didn’t work, so we couldn’t get into the home. We sent messages and emails but didn’t receive a response, and when we called, the phone kept hanging up on us. Thankfully, the front door happened to be open, so we were able to get inside. We were honestly afraid we might have to get a hotel if we couldn’t get anyone to respond. The next day, we went to the office to let them know about the door code. We also explained that we were unable to properly lock the front door because it did not have a key. We were given the key that day, which helped resolve the issue. We also had an ant problem the first morning. We reported it when we went to the office, but we’re not sure if anything was done about it because we ended up buying ant killer and”

“This place is great, perfect location. Very well equipped. I would just add that a management company has it, so they use a third party website which makes things a little confusing. Response time is on the slower end and the check out time is too early 9 am Central Time. I would also add coffee as a basic amenity.”

“Wonderful property but poorly managed. Minor inconvenience, the useable covered door you park at is not the door you enter. You use the uncovered side stairs, and it was raining when we arrived. Message responses were mostly next day, but I do message late. Major issue is the house is in central time but operated by a company in eastern time. They do not take time change into account. So check out is at 9am not 10am and office closes at 4:30pm not 5:30pm. As we were readying to check out about 8:50 am CT the cleaner opened the door without knocking and said "are yall about done". then sat in the private driveway waiting for us to leave until I called the office. The woman who answered was more concerned if the cleaner barged in after check out and argumentative about the checkout time being 9am not 10am, interrupting and cutting me off. The way she spoke to me it seemed like checkout is a known issue not being corrected. Unfortunately management hurt the quality of this beautiful home.”

“I want to start out by saying that the property itself is adorable . Immediately you can tell that work has been done on the home and it is nice ! However , our stay was not as nice as it could have been . We had to reach out to management multiple times . The first time was to inquire about how to use the shower faucet . We were convinced that something was wrong with the faucet itself . After multiple phone calls, Pristine finally had someone to call that knew now to use the faucet . So if you're reading this and want to shower , pull down the bottom of the faucet where the water comes out . 2nd , multiple light bulbs were out in the kitchen . After reaching out once again , 12 hours later the bulbs were changed while we were out of the house . Only to return to flashing bulbs blinking on and off . So there's that . 3rd , on the second day of our 4 day trip we reported a fire ant issue . Nothing , not a damn thing was done about it . Management said they would take care , but didn't”

“Wonderful place! However, the beach experience was dampened as they provide zero beach equipment. I had to juggle between two applications to find out why no one ever responded to me.”