Natural Retreats

“This property is not run directly by the owner. It is under a property management firm - It is an older home and there was an effort to update and make more hospitable, however many items within the home were broken, the home was not clean, and the fence in the back yard was completely down / damaged, of which the property management had no idea and offered a $100 refund for the inconvenience. Overall I was disappointed in this property and left early.”

“We asked to check-in an hour early and the host never got back to us. Expect slow response from this host, or in our case, no response. We also asked if we could check-out and hour late, they said they would try to get approval, but that extra hour would be $75 dollars, which is excessive. Every I've stayed and the two properties I host have a checkout time of 11am, the checkout time here is 10am. Pots and pans were dirty and required additional cleaning by us. Overall our stay was okay. Not great; not terrible. Room for improvement. House and location were nice.”

“This was a lovely stay. The location was fantastic, the mountain views were beautiful, and the hot tub was a highlight. It’s a lovely property, and I would absolutely consider staying here again. My one significant disappointment was the fireplace, which was one of the reasons I chose this Airbnb. Unfortunately, it wasn’t working during my entire six-night stay. I reported the issue early on and was told someone would come fix it, but that never happened, and there was no follow-up communication. I understand maintenance issues happen, but given that the fireplace was a major selling point for me, I was disappointed both by the unavailable amenity and the lack of follow-thru. Otherwise, I had a wonderful stay!”

“We were in flight on the day we were supposed to check in. They messaged me saying the house we had already pay for was suddenly unavailable. They were moving us to another house that was listed for more money. I said since the move was not our fault I should not have to pay the difference. They assured me I would not. But my card was then charged $1026.36”

“Beautiful location, very quiet and clean. The biggest issue is that three of the beds - in the bunkbed room are for children. This home sleeps only 6 adults if willing to share (one room has a full-size bed) and less if not willing to share a bed. The house instructions are sparse, and directions to the beach on the lake terrible. The kitchen had a confusing setup and was missing items like tin foil and plastic wrap. The property management company is often slow to respond, and completely inflexible about early check-ins. The outdoor area had several dead plans in planters and wasn't as well maintained as the house. The house interior is lovely, very clean, and extremely comfortable beds with nice linens (other than the bunk room) and many spots for lounging. Very peaceful and relaxing surroundings. Excellent place if the bunks are occupied by children, and you have only 5-6 adults.”

“It’s one thing not to have air conditioning but when there’s wildfire smoke at dangerous levels and it’s recommended to keep windows closed, it makes for a very uncomfortable vacation. When I asked about this situation, I was told the wildfire smoke is a very common occurrence and outside their control. Ok, I get it. You’re right. Do you think you may want to mention this if it’s a common occurrence? No air conditioning. ******Wildfire smoke is common in summer months and regularly reaches unhealthy levels. When this happens we recommend closing the windows. This results in the inside temperatures reaching the 90s.*******”

“Nice place to stay; some appliances didn’t function as they should have. Communication could have been better.”

“There was no central AC, and check in was quite frustrating as they did not give the correct codes. Other than those two things everything else was great.”

“Natural retreats should have told us that a major construction project was 20 feet from our front door.. Upon discovery of the 10 hour a day hammering and trucks backing up at 7:45 each morning they lowered our fee by 20% which was in reality only 15%. I never got a breakdown or a reasonable explanation. The condo , however, was very very nice. Just be aware of the horrible noise and disruption of any peach and quiet.”

“The house is beautiful. The hosting service experience was very, very, sub-par. I'm an Airbnb superhost myself, with a 4.96 rating on my property from 100 reviews. I know what great hosting looks like. If I were the owner, I would fire this hosting service immediately and find someone who can actually provide a guest experience deserving of this property. They shared the wrong lockbox code at check-in. Dirty, unusable pan in dishwasher (Had to ask for a replacement). Dishwasher and trash was full on arrival. No paper towels. No laundry detergent. Host removed a table from upper deck during our stay (two strangers arrived unannounced on back deck, took the table, and left). Community instructions were from 2025. Host kept trying to message me outside of Airbnb app. Host promised to fix issues; fixed a few but most were not. I asked for a 30% refund. They refunded 2.8%. If you lower your expectations enough about the actual experience, you'll enjoy the house itself.”