Manager Review

Natural Retreats

Natural Retreats's guest rating of 4.79 is below average and may adversely impact performance. Some of this can come from specific properties they manage — but where reviews point to manager weaknesses (responsiveness, cleanliness, listing accuracy) that would apply to your home too, they can adversely affect your bookings and the quality of guests you attract.

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Recent guest reviews

May 2026Palm Springs, California
Original property had issues with AC so manager offered 3 other outstanding choices at no additional cost. The new property we chose was stunning! Wonderful stay.
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May 2026Bigfork, Montana
Na
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May 2026Mammoth Lakes, California
Bridges 112 was amazing! They service the hot tub every few days so it’s nice and clean! Absolutely beautiful view of Mammoth Lakes!
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AlyssiaMay 2026Palm Springs, California
Overall, we had a great stay and would absolutely recommend this property. The home was beautiful, clean, well maintained, and in a great location close to restaurants and coffee shops. The beds were comfortable, the showers were great, and the kitchen was well stocked. We especially loved the pool, spa, and pickleball court, and having ensuite bathrooms for each bedroom was a huge plus. The only downside was the communication with the management company, Natural Retreats. Since we booked through Airbnb, I expected communication to stay mostly here, but they used a mix of Airbnb, text, email, etc. and it wasn't consistent. We also had to upload IDs and vehicle info outside Airbnb, which felt cumbersome. Communication wasn’t always very responsive, and at check-in we were told to call a number before arrival, but no one answered despite multiple attempts. That said, the stay itself was excellent and we would book again — just something future guests should be aware of.
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May 2026Palm Springs, California
We had such a loved stay at this special home. It was very clean, comfortable and the location is perfect. We will definitely be back. Thank you for everything!
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May 2026Mammoth Lakes, California
This home was absolutely stunning, and my family and I couldn’t have been happier with our stay. We would highly recommend it and would gladly return in the future. The views were breathtaking, the neighborhood was peaceful and welcoming, and it truly felt like a home away from home. The hosts were exceptionally kind and responsive throughout our stay—we loved every moment here.
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April 2026Big Sky, Montana
This was a slice of heaven in the mountains. Beautiful home, lots of space, and very clean. It was the perfect destination in Big Sky, close to the base of the mountain, and town center. Easy access, the hosts were incredibly responsive, and very friendly. The Yellowstone excursion was amazing, will definitely want to come back to enjoy it again!
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April 2026Palm Springs, California
The hosts were super responsive and helpful. One of our friends left some clothing and they were nice enough to offer to ship it back to us.
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KirillApril 2026Truckee, California
Nothing wrong with the condo but the refund policy that natural retreats offers is horrendous and not in line with other offerings in this complex. No refunds within 60 days cancellation while others offer up to 50% within a few days of the rental. The reason i wanted to cancel within 1 month and was refused was because northstar skiing closed early due to a one in multidecade heatwave. There were literally no other cars in the parking lot and natural retreats would not have been able to rent this place at the $250 a night rate i paid. They could have easily granted a partial refund and maintained my business but they didn't. SHAME!
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DionApril 2026Big Sky, Montana
Within the first 15 min we were extremely disappointed with the accommodations. It was painfully obvious that the photos online did not accurately represent the actual conditions. The appliances were not fully functioning, they were extremely dirty, the kitchen sink had cracks and holes in it, there were cob webs hanging from the ceiling lighting, hair in the drain and dirty tile shower floors. The online photos showed new looking dining rm chairs but what is there were dirty chair covers and underneath very used and cracked leather seat cushions. We contacted mgmt, explained that we needed the refrigerator internal controls to work (they were not) and their solution was to bring a meat thermometer over as a means to try to read the temperature. A meat therm is not going to be accurate and does not help in adjusting the temp for medications. Because it was already evening we stayed 1 night and stated we would leave in the am. We were refunded but had to pay $755 for the 1 night.
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