Natural Retreats

“The house is beautiful. The hosting service experience was very, very, sub-par. I'm an Airbnb superhost myself, with a 4.96 rating on my property from 100 reviews. I know what great hosting looks like. If I were the owner, I would fire this hosting service immediately and find someone who can actually provide a guest experience deserving of this property. They shared the wrong lockbox code at check-in. Dirty, unusable pan in dishwasher (Had to ask for a replacement). Dishwasher and trash was full on arrival. No paper towels. No laundry detergent. Host removed a table from upper deck during our stay (two strangers arrived unannounced on back deck, took the table, and left). Community instructions were from 2025. Host kept trying to message me outside of Airbnb app. Host promised to fix issues; fixed a few but most were not. I asked for a 30% refund. They refunded 2.8%. If you lower your expectations enough about the actual experience, you'll enjoy the house itself.”

“Overall, we enjoyed our stay. The house is beautiful, well crafted, and clearly designed to be a wonderful place to retreat and relax. The pool, hot tub, and outdoor spaces are especially lovely, and the living spaces are warm, comfortable, and inviting. It is truly a great home for a getaway. That said, there were a few issues that likely could have been avoided with more robust maintenance and management systems in place. One issue was that the fire alarm in our bedroom began beeping late at night because of a low battery, which woke and startled us. We notified the management company, but it was not addressed that day. The following night, when it happened again and woke our baby, we had to follow up a second time. Unfortunately, the technician who came that night also ended up waking our baby again. A second issue was that the bathroom closet appeared dusty and not recently cleaned.”

“Nothing wrong with the condo but the refund policy that natural retreats offers is horrendous and not in line with other offerings in this complex. No refunds within 60 days cancellation while others offer up to 50% within a few days of the rental. The reason i wanted to cancel within 1 month and was refused was because northstar skiing closed early due to a one in multidecade heatwave. There were literally no other cars in the parking lot and natural retreats would not have been able to rent this place at the $250 a night rate i paid. They could have easily granted a partial refund and maintained my business but they didn't. SHAME!”

“Within the first 15 min we were extremely disappointed with the accommodations. It was painfully obvious that the photos online did not accurately represent the actual conditions. The appliances were not fully functioning, they were extremely dirty, the kitchen sink had cracks and holes in it, there were cob webs hanging from the ceiling lighting, hair in the drain and dirty tile shower floors. The online photos showed new looking dining rm chairs but what is there were dirty chair covers and underneath very used and cracked leather seat cushions. We contacted mgmt, explained that we needed the refrigerator internal controls to work (they were not) and their solution was to bring a meat thermometer over as a means to try to read the temperature. A meat therm is not going to be accurate and does not help in adjusting the temp for medications. Because it was already evening we stayed 1 night and stated we would leave in the am. We were refunded but had to pay $755 for the 1 night.”

“The property was listed as ski-in ski-out but due to the warm conditions, I asked several times and was repeatedly told it was ski-in ski-out. Technically it is but it was not during my stay. I asked the last time 2 days prior to arrival. Not being familiar with the resort, I had no idea they were misleading me. I’m sure the place was not ski-in ski-out when I initiated messages with them. In addition, if you plan to cook in, the basic pans were in bad shape. Not what I usually get with highly rated properties. If you know the conditions are good, the place is in a good location. Be careful with any communications. Their primary goal is to make money, not to ensure you are happy. Not the type of experience I’ve had in my many years of using AirBnB.”

“The property itself is beautiful, but it lacked the level of luxury I expected for the price. The appliances were not high-end, and there were not enough towels to comfortably accommodate eight guests. Upon arrival, some of the furniture—including dressers and nightstands—had not been properly cleaned. There were also numerous rules that were not disclosed until after check-in, which was frustrating. The pool floor appeared to need cleaning, and some of the countertop appliances (such as the blender) were left dirty, making them unusable. Additionally, checkout was set at 10:00 AM, and a cleaning crew arrived exactly at that time, which felt rushed and a bit uncomfortable. Overall, for $1,100 per night, I expected a much higher standard in terms of cleanliness, and overall guest experience.”

“We were extremely disappointed. The outdoor lounge chairs and umbrella were stained and filthy. The bed was extremely uncomfortable, and the door lock was difficult to the point we stayed on one night for fear we would be stranded outside. It was not the experience we typically have in PS with other Airbnb's.”

“Great location and house plan. Maintenance is poor. Ice maker doesn’t work and oven door is broken. We sensed it has been that way for a while. Broken refrigerator tray, leather couch has a few holes from age. At one time the furniture was great but is wearing out. Outdoor gas BBQ is totally worn out and useless. The televisions have limited use due to the providers subscription. Upstairs TV is ancient. The door from the master bedroom on the main floor to the outside of the house will not close or lock which is a safety and liability issue. Four of our group of 8 own AirBNBs. We were appalled how poorly managed and maintained this unit is.”

“House is great, property management poor. Pubic hairs in bedding, one bed had no fitted sheet nor mattress pad, HOT TUB BROKEN (one of the things we all looked forward to using after skiing), built-in espresso machine broken, dishwasher broken (they had a second one that worked), dryer broken (after clothes wouldnt dry after 2 cycles we used the second dryer that worked), nothing in the 50's diner room worked except the juke box (had chef plan a milkshake experience only to find no electricity to entire section rending the mixers, soda machine and all appliances in 50's diner non-functioning), power master bedroom blinds went down but wont go up (batteries too weak), many of the toilets kept running unless you jiggled handle, pool cues warped and broken tips, pingpong paddles beat up with 1 ball that didnt bounce well, INFLEXIBLE CHECK-IN, cant check-in until 4PM and must check out by 10AM. Feel bad for owner as nice house but poorly managed. Seemed like a rental not a Luxe Mansion.”

“Before our stay, we received two offensive messages sent from the host’s Airbnb account. Airbnb later informed us that the account had been compromised and that the messages were not consistent with the host’s usual behavior. While the stay itself went smoothly and there were no issues during our time at the property, the situation prior to arrival significantly affected our sense of comfort and peace of mind leading up to the trip.”