Master Vacation Homes

“When we arrived at 5:10 PM within our check-in window, the house was being cleaned, and we waited nearly two hours before entering. Attempts to reach the host went unanswered; he merely resent the instructions, leaving us waiting without apology or explanation. Once inside, a sharp bleach odor filled the space, and the dining table and chairs were wet from cleaning, rendering them unusable the first night. The oven did not function. The second-floor air conditioning was missing, so everyone staying with us struggled to sleep in poor conditions. No sponge or dishwasher soap was provided as a courtesy, even though we left everything clean. The stay was poor, the host was unhelpful, and the home’s quality was low. The beds felt humid, as if the sheets had not dried before being placed. After cleaning, we could enter because the code provided was incorrect. I sent multiple messages with no response, then found a phone number and called; they assisted me.”

“Our family was extremely disappointed with this stay. We specifically booked the original home for its amenities, including the indoor basketball area, only to be told 2–3 days before arrival that it was unavailable. With over 20 family members traveling on booked flights, we reluctantly accepted the replacement. The house had numerous issues: an undersized trash bin, missing air hockey equipment, a malfunctioning microwave, a loose kitchen faucet, a broken garbage disposal, a constantly clogged sink, and cleanliness concerns. The pool area and furniture were poorly maintained, and bathrooms were insufficient for our group. We paid for a heated pool, but it remained cold throughout our stay despite notifying the host. We also paid for the grill, but the propane ran out after cooking one pack of hot dogs, forcing us to purchase more. Although the host responded, the problems were not effectively resolved, and he refuses to refund the pool-heating fee. We cannot recommend this property”

“Unfortunately, our stay was very disappointing due to several serious issues with the property. There were cockroaches throughout the house, and pest control had to come twice, yet the problem remained. There was also visible mold in the bathroom and leaking from the AC/ceiling area. These issues raised concerns about the cleanliness, maintenance, and overall condition of the home. We expected a clean and properly maintained property, and unfortunately, our experience did not meet those expectations. I hope the host takes these concerns seriously and addresses them for future guests.”

“Dirty bathroom tub, hockey table didnt work (they supposedly came to fix it and puck still wasnt gliding), jacuzzi didnt work, pool heating didnt work, hot water takes forever to come out, dusty everywhere, barstools and chair tables feel Like theyre about to break, feels outdated for $800 for 1day 2 nights worth”

“Renters BEWARE! Master homes is the worst place I have ever rented through. Roach infestation, no amenities at the resort(Master was aware they were closed through December but didn’t disclose), pool in our rental wasn’t filtered and broken the entire seven days, you can’t cut air below 72(it’s hot in there). They failed to resolve every single issue. They turned off our hot water heater on the day before we left so we couldn’t get showers before our 15 hour drive home. They would schedule maintenance and lock me in to staying at the place but wouldn’t show up on the scheduled time. I had to involve air bnb support multiple times to receive compensation due and resolve issues. I wouldn’t recommend Master Vacations to my gerbil. If you want to communicate with what seems like an AI assistant and you don’t care about quality, maybe you will enjoy it. You may even get to take home a few roaches as a souvenir.”

“It’s was bed bugs in the Mario room . That was one of the most important rooms to me because it was my 2 sons bday . They was really excited about it and of course they get bit up by bed bugs ! I contacted them about it and I still haven’t heard anything back from them about accommodation or anything . I’m very upset about this . It was supposed to be a great experience for my children . My biggest fear is traveling with rodents!! No one has contacted me still since Thursday’s October 8th about anything”

“was very upset with this whole stay try to contact several times when checking in to get a code a guard had to come in and give us a police code to get in. It was for emergency use only I asked several times for a code and more instructions, I got in the home only to meet with a lot of disappointments huge stains in the master bedroom huge stains gone up the stairs. I have pictures of all the problems. It got me gross at first I thought the home was clean until we start to pay attention more. The shower caulking was all coming off, and it was mold on the caulking underneath very unsafe and hazard it was pure mold. I have pictures. The shower was scolding hot. There was no way that it just any cold water at all. It was just hot water one-sided tried everything reach maintenance contacted them. They never responded what it clear solution or negative apologies and no solutions again water coming out of the refrigerator for several days my daughter-in-law fell twice in a puddle with a baby”

“On arrival the lock for the front door was an electronic key pad when we entered I noticed the door seems loose in the lock. When I went outside and locked the door I could easily open the door with a credit card or car key to push the bolt back. We repaired this and went to stay in a local hotel at our cost for the 1st night. We were told the door locked so it was t an issue. The door needs fixed or a plate installed to cover the bolt.”

“DO NOT BOOK. We came with our full family for our toddlers first Disney trip. Every single day we had issues getting into the gate. HOWEVER, what they don’t tell you is how strict the HOA is with parking and how inconsiderate/ rude the towing company is. Our vehicles bumper was MAYBE 1” over the sidewalk if that. The company will not give you a warning or attempt to contact you. My 7 month pregnant self had to uber with my toddler to pick up the van, where the towing company- new generation made me feel unsafe and uncomfortable. The towing company refused to issue me the photo of the car parking over the sidewalk as well. BEWARE when booking this property as you will most likely wake up to your car towed. No consideration for anyone. The managing company and HOA were no help.”

“Worst of the worst first the appliances wasn’t working the home had a smell I requested it to be cleaned he try to charge $255 next i try to alter my booking to check out early they refused the worst is i had no choice but canceled so i could leave and they made away with my money worth almost $3,000 this people are thiefs Do Not book here”