Master Vacation Homes

“Do not book here at all. My cousin will be coming here in 2 weeks and they are going to cancel their trip. Ac does not work, entire stay house was suppose to be set at 62 but it was 80 entire time. WiFi did not work, without WiFi we couldn’t use the cinema room, TVs did not work. Big infestation everywhere, big hole in the main door lets bugs all over the place. Ants all over the carpets. Stained pillows and bed sheets. Water pressure very week And water did not heat up at all. Not an ounce of hand soap in the house. If I can give 0 stars I will. Rodrigo/felipe you are a horrible host and I hope fellow guests read this review and do not book at your property. You ruined our vacation”

“The location and the home was great. Our issue is that when we arrived late at night to the house it was not prepared at all. When we called the host they pretty much said you have to sleep on dirty beds and we can get a cleaner there in the morning. So we ended up cleaning the beds, sheets, blankets, and pillows, so that we could have a cleaner place to sleep. The next day they didn’t even get the house prepared til 1:36pm. They originally offered a 30% first night discount and then a 50% first night discount, which we felt like it was a spit in our faces. We got ahold of Airbnb support and they got us a full first day refund. Other than that house was great and location was great. Just remember to video going into the house that way if there are issues Airbnb support can help you cause the host’s company will not.”

“We rented this house for the weekend and unfortunately it was a very disappointing experience. The house was extremely dirty when we arrived. The floors were disgusting, the towels and blankets looked dirty, and the sheets were stained and placed incorrectly because the clean side was impossible to find. The toilets were also dirty and not properly cleaned. The grill did not work correctly, and the fire would not go down, which felt unsafe. The shampoo provided was actually watered-down soap. On top of that, my daughter accidentally left her gold ring at the house. We contacted the hosts right away, but they ignored our messages. The only time they respond quickly is when it involves payment. If it’s about customer service or helping guests, they don’t seem to care at all. I would not recommend staying here unless major improvements are made in cleanliness, maintenance, and communication.”

“Numerous issues during this stay. Arrival instructions were poor - a 30-min gate delay. Once at the home with our little ones, door entry code didn't work. No host—just a call center available. Once in, the 2 promised cribs (pack-&-plays) for our young kids weren't there. 1 was present & it was broken, with snapped straps. The call center said the 2nd wasn't sent because we "hadn't paid the $10 fee." When the 2nd arrived a crib wall was entirely collapsed. The home also lacked basic comforts: dishwasher soap, etc. Lighting is harshly fluorescent—Walmart-cheap—hard on the eyes & anti-ambiance. Water pressure nearly nonexistent. Faucets appear restricted by corporate owner to cut costs. Master bathroom taps couldn't even rinse soap suds off the basin after handwashing. There were pros: beds comfortable & home has unique touches like a themed game room. Still, it's clear no one is thinking about the family's actual experience - being managed distantly for bottom line.”

“The places is very nice like the house was decorated very good but it’s very small compared to the pictures. They also give you only 4 dry towels and NO BATHING RAGS it’s not provide . I ran into 2 baby roaches.”

“First the water would not get hot . And then a rat was seen in the living room by the plant . To accommodate us he offered PEST CONTROL instead of RELOCATION. I have a baby and kids , pest control should have not been an option if a RAT was seen. I did not even want a refund just to be moved .”

“When they say looks are deceiving first they needed to get new linen spots lint balls on linen Hair around the house the jacuzzi was not hot I had to call a few times about that never did it get hot enough the dresser drawer came off the dressers the refrigerator stopped working they gave a back up one while they fixed the one in the house there where no batteries in some of the remotes my stay was texting and calling them about the things that was going on at the house I had to fill the pool and jacuzzi up so that my family could enjoy the pool over all bad stay for the money that I spent with no compensation”

“READ FIRST! Vacation was ruined. This home is marketed as a premium family rental, but I spent my vacation chasing maintenance and safety issues. Late-night gate access was mishandled even after names were provided. SPA jets and pool heat had repeated issues, then the pool became visibly dirty/green and unusable for 5 days. After chemical treatment, tech said my kids could enter after 3 hours; they waited about 5, then both said their skin was burning and one bright pink swim shirt turned purple. I repeatedly asked for pool test results, chemical types/amounts, and safety confirmation, but never received them. Towels were insufficient, AC filters filthy, and fan/remote, garbage disposal, appliance, bed, toilet, light and kitchen-supply issues were unresolved/delayed. Communication was awful: different people replied, didn’t read prior messages, and marked issues resolved when they weren’t. Host admitted I should not have spent my vacation managing issues. I would not stay here again.”

“I paid for early check in and was instructed to use a specific number for the door code. Despite purchasing $287 worth of food for our 6 day stay, the door code failed, locking us out and delaying our entry. Upon arrival, the fridge was not working, forcing me to discard perishable food that had been exposed to room temperature for over 11 hours. The house was unclean, with a live roach in the living room, numerous dead bugs in the carpet, splattered bug guts on the walls, and hair in the bathtubs. The host responded by sending someone to fix the fridge, provide roach spray, and distribute Clorox wipes after 10 pm. The following evening, a cleaner thoroughly cleaned the house. However, the host did not reimburse me for my discarded groceries. On our last day my son was sick, I asked for a late checkout the host said yes but I would need to pay for another night. I asked for him to let me stay and use my early check in fee I already paid he refused and refunded me for the fee.”

“The home is very beautiful and had a lot of space. The host was very responsive. The house had roaches I notified the host and the only thing he was able to do was send someone out the next morning to spray. We had to spend extra money to get bag covers for our luggage along with bedding being that we seen them upstairs and downstairs. It would have been nice if we were moved to another Airbnb being that I booked through the actual site or compensate for the extra money spent”