Master Vacation Homes reviews in Clermont, Florida

“Overall, the house was nice, it had a pretty kitchen and the upstairs had a really fun layout, especially for the kids! However, there were a few things worth mentioning. The PS5 was missing its HDMI cord and could not be used, and one of the arcade games wouldn’t turn on. While the ball pits and slide look like a lot of fun, there are safety concerns with the setup. One of the folding laundry doors was also broken. When opened, it completely comes off the track and becomes fully detached, and it appeared to have been that way for some time. One other thing to keep in mind is that the house isn’t stocked with basic supplies like trash bags, dish soap, laundry detergent, or paper towels. While I understand the house is listed as self catering, the mention of a welcome kit gave me the impression that they would provide a small sample of basic essentials.”

“Property was beautiful and host responded promptly to any issues. Cleaning could have been a little better than it was. We had to sweep the floor in the laundry room and living room because of sand left on floors. There were no pot holders to get pans out of the oven. Bought some and left for next guests:) Pool was nice but it had been raining for a couple days and with the enclosure only being screened, the pool was overflowing and little dirty. They came and cleaned it promptly. The lights on the pool started blinking off and on so had to contact host and couldn’t turn the pool lights on the last 2 days of our stay due to maintenance needing done. Although that wasn’t anything that could have been predicted, I would have thought the host would offer a little refund due to not being able to swim at night. Other than that, the home is beautiful and we would stay again”

“The Airbnb was very nice, and the kids loved the themed rooms and pool. The welcome basket was a thoughtful touch, and the host communicated throughout our stay to check on us. Unfortunately, the experience after checkout was disappointing. About an hour after leaving, I realized my son’s phone was missing. Find My iPhone showed it was still at the property, so I immediately contacted the host. He said the cleaners were there, and I asked him to share my number so I could help locate it by playing a sound. I received no response for hours and was eventually told I’d have to wait until the next day. He even suggested paying for another night to access the house. Only after I mentioned contacting the authorities was the phone retrieved. I understand respecting cleaning schedules, but I expected better communication and urgency when helping a guest recover a lost item. The home was lovely, but the way this situation was handled left a bad impression.”

“The property itself was beautiful, spacious, and visually appealing. We booked this home for our daughter’s birthday, but unfortunately, our experience was disappointing, especially after paying over $2,000. Upon arrival, we found live and dead ants in the master bedroom, including on the bed, bedding, and headboard, making the room unusable. The upstairs bathtub was dirty, and another bedroom had hair on the sheets. Although pest control came and replacement sheets were delivered, the affected room was never properly cleaned or sanitized. We also found ants in our towels and washcloths. The pool and spa had issues that limited our enjoyment. I appreciate that the host was responsive, but his initial compensation offer was only $143 despite these inconveniences. Overall, the home is beautiful, but cleanliness and maintenance need improvement. For the price, we expected a more comfortable experience, especially for a special family celebration.”

“The home was exactly as listed, and the photos are extremely accurate. We loved the layout and rooms and really wanted to love our stay, but a few issues kept it from being a five-star experience. For a home designed for large families, the toiletries provided were insufficient seemed like half used rolls of toilet paper in every bathroom of the house (so BYOTP). More importantly, we requested and paid for pool heating in advance, but it wasn’t working on the first scheduled day. Management refunded that day rather than accommodating our request to move the heating to another day after we had to point out the inconvenience. Even after the pool was reportedly cleaned, numerous dead worms remained in both the pool and hot tub, leaving the kids unwilling to swim. Between the heating and cleanliness issues, we missed out on planned pool time It’s a beautiful home, but better supplies, pool maintenance, and follow-through would have made a big difference in our family’s experience.”