Master Vacation Homes reviews in Kissimmee, Florida

“When we arrived at 5:10 PM within our check-in window, the house was being cleaned, and we waited nearly two hours before entering. Attempts to reach the host went unanswered; he merely resent the instructions, leaving us waiting without apology or explanation. Once inside, a sharp bleach odor filled the space, and the dining table and chairs were wet from cleaning, rendering them unusable the first night. The oven did not function. The second-floor air conditioning was missing, so everyone staying with us struggled to sleep in poor conditions. No sponge or dishwasher soap was provided as a courtesy, even though we left everything clean. The stay was poor, the host was unhelpful, and the home’s quality was low. The beds felt humid, as if the sheets had not dried before being placed. After cleaning, we could enter because the code provided was incorrect. I sent multiple messages with no response, then found a phone number and called; they assisted me.”

“Our family was extremely disappointed with this stay. We specifically booked the original home for its amenities, including the indoor basketball area, only to be told 2–3 days before arrival that it was unavailable. With over 20 family members traveling on booked flights, we reluctantly accepted the replacement. The house had numerous issues: an undersized trash bin, missing air hockey equipment, a malfunctioning microwave, a loose kitchen faucet, a broken garbage disposal, a constantly clogged sink, and cleanliness concerns. The pool area and furniture were poorly maintained, and bathrooms were insufficient for our group. We paid for a heated pool, but it remained cold throughout our stay despite notifying the host. We also paid for the grill, but the propane ran out after cooking one pack of hot dogs, forcing us to purchase more. Although the host responded, the problems were not effectively resolved, and he refuses to refund the pool-heating fee. We cannot recommend this property”

“Dirty bathroom tub, hockey table didnt work (they supposedly came to fix it and puck still wasnt gliding), jacuzzi didnt work, pool heating didnt work, hot water takes forever to come out, dusty everywhere, barstools and chair tables feel Like theyre about to break, feels outdated for $800 for 1day 2 nights worth”

“Unfortunately, our stay was very disappointing due to several serious issues with the property. There were cockroaches throughout the house, and pest control had to come twice, yet the problem remained. There was also visible mold in the bathroom and leaking from the AC/ceiling area. These issues raised concerns about the cleanliness, maintenance, and overall condition of the home. We expected a clean and properly maintained property, and unfortunately, our experience did not meet those expectations. I hope the host takes these concerns seriously and addresses them for future guests.”

“It’s was bed bugs in the Mario room . That was one of the most important rooms to me because it was my 2 sons bday . They was really excited about it and of course they get bit up by bed bugs ! I contacted them about it and I still haven’t heard anything back from them about accommodation or anything . I’m very upset about this . It was supposed to be a great experience for my children . My biggest fear is traveling with rodents!! No one has contacted me still since Thursday’s October 8th about anything”