Luxsle Corp

“Excellent location. Very clean but rather sparse. It's not really a penthouse, just a top floor apartment. Communication with Lux was a bit slow as they are not the host who met us. Lots of building rules, but no problem. Expect to wait on the street until a host eventually let's you in. Not bad, but I would not stay here again.”

“I would not stay here again. The front entrance and patio were overgrown with weeds, and the condo had a strong sour smell upon entering that was unpleasant enough that I bought air fresheners during my stay. The space felt sparse, cheaply furnished, and equipped with only the bare minimum. The seating was uncomfortable, the tiny wall heaters were inadequate, and the walls were so thin I could constantly hear neighbors walking and slamming doors. The view overlooked a rundown assisted living building with bright floodlights on both sides of the condo, making sleep difficult. The most unsettling part was a strange man standing outside staring into the condo while my dog barked. When I went to the door, he started walking toward it, and I had to yell at him to leave. Overall, an uncomfortable and unsafe experience.”

“For me, the reason that I pick an Airbnb is to have a nice comfortable home, with a well-appointed kitchen so I don't have to eat out every night for extended stays. Also, it's nice to stay at home with a great host and some special touches. This is not that. This is a new apartment that is minimally outfitted and managed by a remote company that operates 60+ properties. No one has ever lived in this unit and it shows. There is no air conditioning on the upper (3rd) floor, so they put a window unit in the master bedroom. But now the window is partway open with a filler panel and the noise from the street comes right into the bedroom. I have stayed at two of these units, and each time I use the back bedroom because the front one is so noisy. The kitchen has the bare minimum. No colander, no tea kettle, most of the cabinets are empty. I realize that these are my requirements and maybe not everyone's. The couch was not comfortable. The place was very clean. Great if you don't cook.”

“Good property near the beach! Hard to access keys or finding entrance. Parking is tight if you are bringing multiple cars.”

“The property itself was beautiful, and overall we enjoyed our stay. One disappointment was that we were unable to use the fire pit, which was one of the amenities we were looking forward to. We were staying for a company training and had hoped to use it for team bonding in the evenings. We sent photos and videos showing the issue, but unfortunately the troubleshooting guidance we received did not resolve the problem, and after several hours of trying, we eventually gave up. I also requested a late checkout early in our stay due to work meetings. I was initially told to check back the day before departure to confirm availability. When I did, the request was declined despite the property not being booked for another week. Later, we were told we could stay until 12:00 PM, but on the morning of checkout we received a message stating we still needed to be out by 11:00 AM. The mixed communication was confusing and felt somewhat unprofessional. That said, the home was very nice and we”

“Great location and nice accommodations. The building rules are super strict and kind of fussy.”

“The place was kinda old and beat up. The process for renting this place on air bnb was ridiculously long and if I had read all the house rules which is extraordinary long I probably wouldnt have rented it. Overall it was horrible but I definitely wouldnt rent from this host again”

“I would not stay with this host or management company again. I booked a 3-month stay knowing the cancellation terms, and before my stay even began, I reached out to adjust the length. I was told that wouldn’t be an issue and that they would handle what was needed on their end to allow a modified checkout date. However, when I followed up during my stay to make that change again, I was told again that it was “fine,” but no action was taken to actually enable the modification. Instead, I was told I could cancel whenever I wanted, but would still be charged for the remaining time. That effectively meant paying for unused days while the unit could be rebooked, which didn’t feel right given the earlier assurances. As for the unit itself, it’s a basement apartment in a fourplex, and noise was a consistent issue. I could clearly hear neighbors above and next to me late into the night, including loud conversations and TV. It made it difficult to get consistent sleep. They screwed out of money”

“We were a group of eight people (three moms and five kids). We had clearly informed the host in advance about our group size and emphasized that we needed comfortable sleeping arrangements. However, the space was not suitable for eight people — realistically, it could accommodate a maximum of six. The BBQ was full of mold, even though we had told the host ahead of time that we planned to cook some of our meals using it. The pots and pans were not clean and were heavily scratched. Additionally, the overall cleanliness of the property was disappointing — there were small hairs on the bathroom surfaces and floors, and it did not appear to have been professionally cleaned. We planned to move out but the host asked us to pay the first night that we stayed and couldn’t sleep. We also asked him to bring us extra mattress but disregarded.”

“My crew and I stayed here for a month. All 6 of us were comfortable and had plenty of space. The kitchen was well stocked with all the essentials needed for cooking at home. Great trails to walk near by. WiFi worked, but would slow when everyone was using it. The Lux team was very responsive and helpful with any and all inquiries we had. Make sure you read the fine print. It may just be Airbnbs platform, but it seemed to be hidden away, hard to find. It is 20 plus pages long, and is extremely excessive. As someone who’s used this app for 8 plus years, the appeal is a hassle free experience. Not one full of worry, anxiety, and fear caused by extreme liability imposed by an excessively long legal document that’s hidden away and hard to find. I understand the owner wanting to limit their liability, but this felt more like I was signing away my soul. Will not be booking with Lux again if they don’t change this. Three stars is literally just because of the excessive fine print.”