Joesph Ellen Properties

“The house has so much potential, but it was filthy. And smelt of cigarettes upstairs. Signs up everywhere to say you’d be charged if damage was done. And there was already damage. Dirty clothes in the child’s bedroom and cleaner was still there when we arrived at check in”

“Overall, the house was nice and worked well for our family, but there were several frustrating issues. The game room remotes didn't have working batteries, so we had to buy our own. The front door lock malfunctioned the entire stay and constantly beeped, and the smoke alarms also kept going off. The Wi-Fi didn't work & when I asked the host, no one could come fix it for over a day after we reported it. We were also required to take the trash out every day using specific-sized garbage bags or risk being fined, yet no garbage bags were provided, even after I looked under the kitchen where the bags where supposed to be. These issues made the stay much less enjoyable than it should have been. With better maintenance & communication, this could be a great place to stay.”

“This was a scam. They wouldn’t give me the code until I went to a separate website and paid a deposit. Had to get Airbnb involved because this is illegal! You can do additional verification and demand an additional deposit!! This is scam behavior!!! Beware!! External websites are ILLEGAL!!! Airbnb is the only site you are supposed to do verification and any money deals thru!!! They were wrong for putting us thru that at the last min!! Not sure why they are still allowed on Airbnb!!!”

“Overall, my stay was just okay due to several issues that significantly impacted my comfort and experience. Throughout my visit, there was excessive noise from other guests, including loud stomping and the use of power tools late into the night, making it difficult to rest. There was also frequent cigarette smoke in the building, which was unpleasant, particularly if you’re expecting a smoke-free environment. I was also concerned that other tenants repeatedly left the property unlocked, which raised legitimate security concerns. In addition, there was a barking dog on the property despite the stated policies, and some interactions with other guests felt discourteous. The to be fair the accommodations and location themselves were acceptable, but the overall environment did not reflect the peaceful and secure stay I expected based on the listing. I believe the hosts would benefit from more actively enforcing house rules and addressing disturbances when they arise.”

“the tv by the pool isn’t working nor is there a remote. it’s actually visibly broken and that was the whole point of me booking. also the hot tub wasn’t hot”

“Wifi did not work our whole stay bathroom was not as clean as I would’ve expected an had a nasty rug in the living room that needs to be removed”

“The big upside was the broken AC. When the AC was on when we arrived it was stuck at 81 and wouldn’t go down. Technician came in the next day, but thermostat indicates that the temperature stayed at 79-81. Fairly good spot if the AC gets fixed, but as of right now, I cannot recommend it to anyone.”

“The place itself was comfortable and in a good spot, and we did enjoy the stay overall. But after a 12-hour trip, we hit a bit of a rough start. The check-in instructions weren’t super clear, and the host’s response was slow, so we waited about 20 minutes just to get inside. Also, there was no Wi-Fi, which wasn’t a deal-breaker, but it would have been helpful to know up front. Clearer communication would have set expectations better.”

“This was far from the luxury experience we expected. We had stayed in this neighborhood before and loved it, so we had high hopes. Instead, it felt like dealing with a large management company, not being hosted. Early on, we noticed cleanliness concerns, food debris in the couch, exposed nails in a kids' bunk bed, a broken handle on the only first-floor bathroom door, a beeping fire alarm that ended up being set off near 11 PM while our young kids were in bed, and an unresolved game room AC issue. The biggest problem was the internet failing completely on our second day. With poor cell service, we spent hours outside trying to communicate and troubleshoot instead of enjoying our trip. We needed internet for work, ordering food, and a planned family evening watching the World Cup, but by 9:16 PM there was still no resolution, so we left a full day early. After 11 years using Airbnb, this is my first bad review. The home photographs well, but our experience did not match the listing.”

“I booked a six-night stay but left within a few hours. Shortly after 11 pm on my first evening, I observed a large pest in the bedroom. I reported the issue to the host immediately through the Airbnb platform and explained that I was uncomfortable remaining in the unit. I did not receive assistance that evening and ultimately secured alternative accommodations. When I returned the following day to retrieve my belongings, I documented additional pests and cleanliness concerns within the unit. The host later acknowledged the pest issue and offered to have pest control service the property. The location is convenient to San Marco, but my experience with the condition of the unit and the handling of the issue did not meet my expectations. Guests who are sensitive to pest or cleanliness concerns may wish to consider this when booking.”