Joesph Ellen Properties in Jacksonville, Florida

“I don't know how this place had such good reviews. And the pictures hide much of what would have made most renters keep scrolling. Walking in the place has a musty smell. The pots, pans and baking dishes are all scratched up and worn down. Don't cook with them unless you're okay with the toxicity. The plastic utensils are so worn it's likely to leave microplastics in your food. The fridge was oddly placed, it was hard to use the freezer because the door butted right up against the wall. The jacuzzi tub in the master bathroom was frightfully moldy and gross. The floors and kitchen counters are sticky. The sofas was worn out and carpets are dingy. The bed mattresses had zero support and need to be replaced. The bathroom toilets need to be repaired. This place could use a good cleaning and maintenance. The walk way bricks are a trip hazard and need to be repaired. It was so unfortunate. It would not take much to make one’s experience more pleasurable”

“I booked a six-night stay but left within a few hours. Shortly after 11 pm on my first evening, I observed a large pest in the bedroom. I reported the issue to the host immediately through the Airbnb platform and explained that I was uncomfortable remaining in the unit. I did not receive assistance that evening and ultimately secured alternative accommodations. When I returned the following day to retrieve my belongings, I documented additional pests and cleanliness concerns within the unit. The host later acknowledged the pest issue and offered to have pest control service the property. The location is convenient to San Marco, but my experience with the condition of the unit and the handling of the issue did not meet my expectations. Guests who are sensitive to pest or cleanliness concerns may wish to consider this when booking.”

“Common area was lovely and pool was the perfect temperature!!”

“Clean, comfortable, and welcoming overall a wonderful 5-star stay.”

“This was a quaint and cozy home in a quiet neighborhood, and was perfect for relaxing poolside. Our family enjoyed their stay!”