Jaqua Realtors Vacation Rentals

“The place itself is great. Short distance from downtown/beach, the tiki bar is a cool idea and the front porch is nice. The issue is the basement that floods and we walked in to the whole house smelling like mildew. After airing it out, it wasn’t too bad but, as soon as it rained the basement was covered in water and there is black mold on the floors, the wall and in bathroom. We brought up the problem to the host company but, they didn’t do anything. We ended up leaving early. My toddler had trouble breathing at night and I was getting headaches from it. It shows the difference in care using a management company vs an owner property. The house itself could be pretty great but, unfortunately is a hazard to anyone sensitive to mold or with breathing problems until they repair leaking.”

“The location is awesome- right next to a public Lake Michigan beach. But the home itself overlooks a trailer park. Which is fine for me, but other people might want to know that. But this rental lacks the luxurious or even basic amenities that the listing touts- oven and gas fireplace were broken, only 2 of 3 sliding doors had screens and the 1 that did was falling off the track/screen disconnected from the frame, only 2 dingy beach towels, no yard lighting for using the fire pit, gym-style towels, water issues in all the showers, entry rug is literally a fraying scrap of carpet The house is very loud. You can hear people talking in the basement on the second floor. People sleeping downstairs mentioned being able to hear toilets flush. Poor communication- they tried to charge me $250 more than the agreed upon price for an extra night claiming “Airbnb” wouldn’t let them edit the price 😒 I messaged them immediately about the broken screen door and never received a response.”

“The place was new and decorated nice. Well stocked kitchen and overall clean. A little disappointed when there were not 3 full baths; since I asked that question before booking and was told there were. The 1 towel/person staying in the house was a little extreme. There were no extra towels if you like to use one for your hair and one to dry off. Just thought there could be extra towels in closet if needed. Propane tank had to be switched out between the grill and fire pit. The fire pit was hard to light as well as the gas stove in the kitchen. All burners did not work on the stove. The location is close enough to walk to the beach and/or restaurants. The weather was perfect and the golf courses were beautiful.”

“I will start off by saying that we did enjoy the cabin and amenities once we got in. It was clean and had everything we needed. Our main issue was with communication and check in/out with the host. We received a message at 9 am that we should have received check in/out instructions via text/email. We had not received this info and responded promptly to let them know. After a few hours without a response, we decided to call. Upon calling, they stated that they were not able to provide us with check in info, that they would have to reach out to the " reservations team", and that we would have to call back and check again in a few hours. After 6 hours of attempting to get this information, they were still not able to provide us with any check in information. We had to wait outside for an hour past check-in, in the heat, with two 10 month old babies trying to get the code to access the cabin. We felt this was unprofessional and disorganized, especially given the price per night.”

“Upon getting to airbnb I thought it odd I had not received key codes. Per rental business they stated I received the emails and checked them per their system. I had nothing in email or junk email with information. He just continued to argue with me. Once we were finally in, the airbnb was not touched cleaning wise. They had to send someone immediately and did take off our cleaning fee for another inconvenience. The floors were so creaky if anyone walked it was loud and disruptive. We were on 3rd floor but the road noise was also very loud. Elevator was so slow you thought it was stuck. Indoor pool and hot tub were a nice option as you never know weather in the midwest. The “movie theatre” was musty and stunk. It’s worth paying more to have a view and not a maze of a layout being an old schoolhouse. Would not recommend this location.”

“The Airbnb was beautiful, clean, and exactly as advertised. The location was excellent—close to both downtown and the beach, making it easy to get around and enjoy the area. We had a great stay overall and really liked the property itself. The only negative was our interaction with the host when we arrived. We got there about an hour early and politely asked if early check-in was possible, fully expecting that the answer might be no. Instead, the response felt unnecessarily rude. A simple “the home isn’t ready yet” would have been completely understandable. While it didn’t ruin our trip, it wasn’t the welcoming experience we expected. Aside from that, the property itself was fantastic.”

“Quiet place tucked away into the wilderness. The best part of the house honestly was the covered screened-in deck. Couple of things we noticed during our stay is that one of the bedrooms had a pet urine smell which got worse as the humidity and temps outside got warmer. And the hot tub water should be emptied and refilled after cleaning as the water had a stale smell to it. I own a hot tub myself and I wouldn’t get in that water. I know the dishwasher was out of order when we got there as there was a sign on the dishwasher, but would have been nice to know before we had arrived. Other than those items, nice place to stay.”

“This unit (unit #2) is accessed through the rear of the home. This is confusing because there is no signage or clear instructions to find the correct door/keypad. The confusion stems from a laundry room exterior door that also was a keypad, but with an entrance code that does not match the entrance door - guests encounter this side entrance before seeing the correct entrance door keypad in the rear. The unit was clean with trendy finishes. However, this property has only the bear essentials - salt/pepper are not provided, nor is coffee and coffee filters. The dishwasher had standing water in the drain tub and wouldn't run any additional loads The thermostat in unit #2 is non existent - the adjoining unit (unit #1) controls the room temperature for both units 1 and 2, so changing the room temperature in unit 2 needs to be coordinated and changed by someone in the front unit (unit 1).”

“Overall building was as advertised, including additional amenities like a pack and play for our small kids (unopened). At arrival, there was noticeable mess, crumbs on carpet, Easter hard boiled egg rotted under couch, medicine in bedding (ibuprofen). not unmanageable, but worse than I've seen at any other Airbnb. Responsiveness was great prior to arrival, but then essentially disappeared when on property. We had asked if early check in was available 6 hours prior to listed check in with no answer and asked for multiple electrical issues to be addressed and maintenance never came. Location is about 0.5 miles from any beach access at kids corner, which is a bit of a hike and a mile from downtown. This is all in the posting to the credit of Jaqua. Building has potential to be an amazing family getaway, but we were disappointed with the operation of the rental on arrival and during our stay.”

“Listing advertised private HEATED pool. On our way, was sent text that pool robot not working, pool safe to swim in, would send tech next day as soon as able. Arrived at night, next morning could see that there was debris and dirt at bottom of pool. Kids got in and water was cold! When tech arrived in the afternoon, was told pool heater broken for at least a week!! Tech "fixed" cleaning robot which stopped working again later same day. Tech left without letting us know if heater was fixed or not. Called Jaqua and they had no clue heater was broken, or when or if it was fixed. Their reasoning was owner failed to inform them. Jaqua manager not available till next day. In evening, Jaqua texted that once they returned to office would address problem. Jaqua poor communication with property owner and poor knowledge of condition of home they manage. No prompt response, no apologies, no urgency to fix problem, or offer to provide alternate home. Airbnb stepped in to resolve.”