Great Ocean Condos and Homes

“Original room not available due to water damages. Room moved to not comparable. Ask for late check out, denied. Would of canceled under different circumstances. Will not use in the future.”

“The property matched the listing photos, was easy to find, offered plenty of parking, and was conveniently located across from the beach near restaurants and activities. However, the apartment felt smaller and tighter than expected. Unfortunately, I found pet hair embedded in the couch. When I sat down, a small black insect jumped onto me, bit me, and jumped off. I also discovered dead roaches, spiders, and other insects behind the bed. I immediately contacted the host, who responded quickly and requested photos and videos. I returned to document the conditions, but after sending their team, the host denied there was a problem. Thankfully, Airbnb reviewed my evidence and issued a refund. I travel frequently and regularly use Airbnb without issues. I'm relieved I inspected the unit before unloading my belongings. I never stayed overnight due to the conditions, so I cannot comment on noise, neighbors, rules, or comfort. Great location, but a very disappointing experience.”

“Great Oceans condo were not thrilled that I let them know after the fact on a few issues. (Like bugs and broken appliances) but we did not want anyone coming into the unit if we were there or not. We dealt with it. (Washed dishes by hand) The bugs were the last 2 nights and thought it was a one time deal only....not! The location and views were outstanding!”

“I don't like that there is not any security. People came from the beach that did not stay there to use the bathrooms in the lobby. A man was drinking vodka and chasing it down with water in a jug, talking to himself and walking around the property. We could smell pot in our bathroom for four days. And as you walked in the front door. No one at a desk where you could ask questions or get help. Our room was nice except for the smell of pot all the time. They only have one elevator that worked. You would have to wait a long time for it to come to your floor. It stayed on the 9th floor for 25 minutes one day. Our room was clean but the windows need to be cleaned up some. I would have the floors vacuumed in the halls everyday if I worked there. Where you come in the door from the beach/pool water was dripping from the other floors AC units. It was not clean to me. It was an Okay place to stay for the money I guess. But I will not come back there again.”

“We had an ocean view it was not ocean front. We also had to keep fixing the toilet.”

“Upon arrival at 5pm after a long day of travel, we had difficulties with Great Ocean Condos. The crib and highchair advertised were not in the unit. Our 16 month old grandson had no where to safely sleep. The staff we called were neither friendly nor apologetic for the mistake. Several hours later a pack and play was delivered, again not what was advertised. It was left on the porch without even a doorbell ring. Overall, the unit did not appear cared for. The bathrooms are dated and were not clean. The Murphy bed sagged in the middle making for poor sleep. The bedrooms besides the Master bedroom were much smaller than they look in the pictures. My husband was hit in the back by a flying umbrella at the pool. The umbrella had come out of it's stand picked up by the wind. When we reported this to Great Ocean they clarified that they were not responsible for that part of the trip. The staff we dealt with took no responsiblity for anything. Can't beat the view though.”

“We always had good experiences with the hostess, but we don't think this one was. They wanted to charge extra $100 for a maybe 1 hour late checkout, also they requested to take all the trash out and do the dishes, which is common sense anyway, but make us feel like we need to do the cleaning people job.”

“AC was out our entire stay. Couldn’t sleep with blankets on. It was 85 degrees inside for our entire stay. Maintenance was in and out very disruptive. I was almost hurt by a pipe burst. Barely refunded for our stay. Bathroom tub was clogged and 2 guests fell and hurt themselves due to the water not draining. Ridiculous. Was barely refunded.”

“We had a great stay overall. The space was very large and comfortable, the kitchen was well stocked, and we really appreciated all of the extras like beach chairs, a beach tent, and kid toys. The only issue was with the sleeping setup for our toddler. The listing mentioned both a crib and a pack and play, and I specifically messaged ahead of time to confirm there would be a crib because my 15-month-old does not sleep well in a pack and play. We were told there was a crib available, but when we arrived there was only a pack and play. Unfortunately, our son struggled to sleep and we ended up leaving a night early. If the hosts had been more transparent, we simply would have rented a crib ourselves. Other than that, it was a great place and we enjoyed our stay.”

“For a last minute trip, and literally only needing to sleep and shower it was ok. Check in was a pain-very little instructions. Check in as at 4:00 pm yet management closes at 1:00 pm. Had to sit and wait for another person to come into the building to even enter building since it requires a key to enter and you can’t get the key until you get into condo. The fire alarm went off during the week for well over 20 minutes-I messaged management and they weren’t concerned at all. The fire department finally showed up and cleared everything. The condo was ok other than a TV is definitely needed in the master bedroom. How do you have (1) in the spare bedroom and not another in the master bedroom? My biggest issue was the disgusting bath towels, hand towels and washcloths. I have pictures-it’s disgusting that anyone would even leave this in a unit for another person to use-the washcloths and towels look like they haven’t been washed and it was disgusting! Management/Cleaners do better!”