Brittain Resorts

“This angle Ocean view condo is spacious, very comfortable beds, has a nice size balcony and sitting area along with a fully equip kitchen. It definitely some things that needed to be looked into such as holy and stained sheets, front desk customer service, housekeeping just right walking in, not nearly enough sheets and blankets for eight people. there wasn't even a set for the sofa bed. most importantly and the reason we rented this particular unit was the on-site kids water park and it was closed during our 3-day stay .I had to walk past it daily with my grandchildren to get to the other water amenities. The ones that were open were maintained well however we should have been notified that the water park was not open during our stay. The televisions were also a mess. That really wasn't an issue for us since we don't use them a lot on vacation however if you do be prepared to work hard to get anything to on”

“Definitely not worth the price that was paid. Pictures online were deceiving. Had to call maintenance several times because the air conditioning wasn’t working, a couple of maintenance guys came to “fix” the ac but it wasn’t working. Elevators didn’t work or were taking an outrageous amount of time to work. Security needs training or specific rules to go by when checking rooms for smoking. Maybe have the workers also follow the policy about not smoking on the premises.”

“It was ok. I gave us what we needed. However, it wasn’t stated that one of the rooms was in a separate unit. As soon as we walked into the separate unit we were instantly hit with mildew smell. The hot water didn’t work for the first day. We had small kids. Overall, it gave us what we needed, but needs to be updated and refreshed. Definitely didn’t feel as clean as I had hoped.”

“Was not expecting to move to another location, and at the new location my rooms was separated it was told that we had to make $100 security, deposit for each room in the rooms the TV's was barely working, towels was dingie, bugs in the rooms bugs at the pool, remotes not working No blankets was in the room for the pull out beds. Not that many pots to cook in, beds was squeaking like when you sit on them, iron was mess up. Just not what I expected when I was moved to another location, and the location was Caribbean resorts & village”

“El alojamiento estaba bonito y limpio, lo que me pareció una la falta de respeto es que tuvimos que esperar una hora para que nos entregarán el alojamiento y cuando llegamos al alojamiento nos encontramos con la sorpresa que tenía 4 camas y la publicación dice que eran 5, como concejo le diría que modifiquen la publicación, si las personas pagan por un alojamiento que dice que tiene 5 camas eso es lo que uno tiene que encontrar”

“This place is awful! They took our money for our reservation and then canceled us last minute leaving us no where to stay we had to call air b n b to finally get our money back after several days. They would not respond to messages until I finally had to be ugly to get someone to respond. Do NOT BOOK this company! They said they are aware of the schedule conflict problem but still take peoples money and then not have a place to stay on vacation! This was the most awful experience I’ve had so far using AIR b n B”

“Check in to the paradise resort was good. Rooms were good. Could use few more pans and things and better coffee. The room was beautiful with the ocean front view I paid for. Third floor had a water main bust and flooded the hotel causing them to have to relocate ppl to another hotel. Only two elevators working and we were on the very top in the pent house. We had to walk all the way up and back down with our belongings to relocate. I had to constantly call asking when we would be put in another room. It was after ten pm when they just threw us somewhere. It was VERY downgraded from what I paid for!!!! The rooms weren't side by side like I asked and paid for. One room REAKED of mold and mildew. Told them and housekeeping just sprayed more chemicals that added more moisture to the room. It WAS NOT ocean front like I paid for!!!! One gentleman was nice and got us in another room next to our other room. It still smelled some but it was so late we were just ready to lay down.”

“I reserved 2 nights. The one full day I was there the building lost power and water, and had to evacuate till it was fixed. I contacted the owners. I did not get a response for 24 hours. Around 10:00pm, after a 6.5 hour wait I finally got a room somewhere else to sleep before my long drive home. When I finally did get a response from Brittain resorts, it was a short corporate response that just said sorry for the inconvenience. If you have a problem, they will not help you. Worst experience I have ever had from an airbnb.”

“We stayed at Compass Cover 7-8 years ago and had good memories of that trip. This time was much different. The air and property and even the beach all smell of cigarette smoke and pot. I understand that can’t be controlled by the host, but it is what it is for the property. The host (or property manager) is very unhelpful. The listing description stated both a sleeper sofa in the living room and a pack n play available upon request. Neither of these were availabl. Once asked about it, the robotic response was “we will forward to our team to update the listing”. The beds are TERRIBLE. The air ducts are shared with neighboring units, we had partiers in several adjacent units, so skunk weed filled our room every few hours. The balcony is large which is nice, but it sticks out a little further than the floors above, so we ended up with alot of trash on our balcony each day from above units including a vape and an entire suitcase. We also lost water for awhile, and had multiple fire alm”

“Overall lack of cleanliness , bathroom filthy, skimpy frayed and dirty towels and linens, flies in apt. , stinky cigarette smoke wafting up heavily from apt.below patio around the clock each day ( and hotel supposed to be NoSmoking facility !uncomfortable platform mattress ,very noisy a/c, tiny refrigerator, loose toilet seat . Skimpy in room amenities”