Brittain Resorts

“We absolutely loved this place, once we got in. The condo itself was beautiful, even nicer and updated far beyond what the pictures showed. It felt much more cozy and less like a hotel room than the pictures. Also equipped with everything you need. The grounds and resort were beautiful. The pool, lazy river, and kids pool/play area were incredibly relaxing for our crew ages 2,2,4,6,14, and 3 adults! The beach club access was nice and easy. Our only trouble was getting there and checking in. We first went to the wrong location because the directions sent were incorrect. Then, when we did get back to the correct place, we were able to “check in early” and use the bathrooms and pools, but did not get access to our room until after 5:30. We were stuck in the car with 4 very young kids while it stormed until we could finally get in our room. The room itself was incredible, and our stay was so nice, but not sure if we would book again because of the late check in process.”

“Overall lack of cleanliness , bathroom filthy, skimpy frayed and dirty towels and linens, flies in apt. , stinky cigarette smoke wafting up heavily from apt.below patio around the clock each day ( and hotel supposed to be NoSmoking facility !uncomfortable platform mattress ,very noisy a/c, tiny refrigerator, loose toilet seat . Skimpy in room amenities”

“The condo has great views and overall a great layout. The furnishings are dated. Bath tub with rusted spot. Extremely loud dryer that seems to be somewhat unsafe (based on Chat GPT). The management company that was used for the Airbnb defaults to call the front desk rather then using the ease of the Portillo that Airbnb has established. The AC wa spit for 18 hours. There weren’t enough cooking utensils to properly cook a meal with multiple dishes. Shortage of pots and pans. There were some but seem to be extremely used and replaced many years ago. The TV in the master bedroom is connected to the wrong outlets and is set with the side lamp tables beside the bed. I complained about this and never heard of anything and had to figure it out myself on the last night. Overall what we paid for the place and the we were happy with the layout, condo space, view and location. However the responsive of the management company was slow and the overall condition of the condo has some age.”

“The location was fantastic. We wanted to love the house but there were some major issues while we were there. It was clearly not cleaned well between visits, outdoor furniture was broken, outside doors did not lock (which being next to a public beach access was worrisome). The largest issue was that the bedroom our kids stayed in was infested with fleas. They ended up covered in bites and by the end of the stay the fleas were all throughout the house. Half of our group ended up leaving early because of this. We will not be staying here again and we come to Litchfield every year.”

“Loved our room. My only complaint is the gate to the pool was very hard to get into. It was definitely a struggle. Loved our room and the complex is amazing.”

“We had several issues while we were there. The icemaker wouldn’t work in the refrigerator and we had to call down for ice on multiple occasions. Multiple times the employees forgot or did not bring the ice up in a timely manner. One point there was a issue with the door hinge and we had called at 5 PM and no one came up as of 9 PM. We ended up having to call again and the maintenance wanted to come the next day. We spent most of the afternoon waiting around for them to come to the room.”

“Yes it is a great location and the pool is extremely nice. But the house itself leaves a lot to be desired for 900 a night. The two twin beds in our guests room were so uncomfortable they had to sleep on the sectionals in the living room. Also the host was very stingy, not providing shower supplies, beach towels and even telling us we would have to provide our own toilet paper if we ran out. Thankfully we didn’t. The hot water in the guest shower also didn’t work for the.m entire stay and when I said something about it a day in, the owner simply said please contact the resort desk. Not super helpful. But yeah the house is not extremely new or complete with nice finishes for a $900 a night stay. It seems they are taking advantage of the location and being a part of the resort to charge outrageous prices. At least we had a lot of fun at the pool but definitely would not return at the current condition.”

“The house has a lot of potential. If they had a different management group keeping it in good condition it would be perfect. There seems to be a lot of deferred maintenance. We had so many maintenance issues. They knew the keys didn’t work well but didn’t fix the locks. They told us to not lock our front door when we left so we could get back in instead of just replacing the locks. Took us 45 minutes in the heat the first day to get inside. Hot water is super inconsistent depending on the fixture. Some furniture is super old & sticky like kitchen island drawers. Communication is worst I’ve seen on Airbnb. I tried coordinating with them a week before & they just wouldn’t respond or ignore my question & say something else. I begged them to call me & they wouldn’t. Our entire family was super disappointed in the quality of service. Not sure if the owner even knows how their property is being run. Be careful before you book unless the price is lower than market.”

“We booked a property and were reassigned due to an owner issue. We never got to see pictures to determine if it was suitable. We were assured it was a complimentary upgrade- it was NOT.”

“Outdoor amenities, restaurants, beach access is very convenient. However, the room needs a new mattresses and full mini kitchen for guest to enjoy it . Also, breakfast voucher was not included. This is not what we expected the amount we paid :(”